Sheremetyevo International Airport rated one of the best airports in Europe by ACI Airport Service Quality Awards

Moscow, Russia, 2019-Sep-10 — /Travel PR News/ — Sheremetyevo International Airport has been awarded the  ACI Airport Service Quality Award (ASQ) in the category Best Airport by Size and Region for Over 40 million passengers per year for 2018.The awards ceremony was held in Bali, Indonesia, on 4 September 2019, during the Gala dinner of the second annual ACI Customer Experience Global… Read the full press release

ACI World: global passenger traffic continued to grow in May 2019 while the air freight market fell again

International air freight market continues to bear brunt of trade wars and protectionism Montreal, Canada, 2019-Jul-23 — /Travel PR News/ — Airports Council International (ACI) World reports that global passenger traffic continued to grow in May 2019 while the air freight market fell again. The global passenger market gained +3.1% in May, up from +2.9% in… Read the full press release

IATA announces the members of the independent judging panel for the IATA Diversity and Inclusion Awards

Singapore, 2019-Mar-29 — /Travel PR News/ — The International Air Transport Association (IATA) announced the members of the independent judging panel for the IATA Diversity and Inclusion Awards as: – Angela Gittens, Director General, Airports Council International – Gloria Guevara, President and CEO, World Travel and Tourism Council – Mark Pilling, Vice President Publishing and Conferences,… Read the full press release

ACI World releases the first edition of its ACI Combatting Human Trafficking Handbook

Free resource draws on experience of airports that are already taking action Montreal, Canada, 2019-Mar-08 — /Travel PR News/ — Airports Council International (ACI) World has today (March 4, 2019) published the first edition of its ACI Combatting Human Trafficking Handbook, a free resource providing real-life examples of the work that airports are doing to help in… Read the full press release

ICAO, Google, and Prescient to headline the 2019 ACI Asia-Pacific/ World Annual General Assembly, Conference & Exhibition

High profile keynote speakers join global airport and aviation leaders on the bill Montreal, Canada, 2019-Mar-08 — /Travel PR News/ — Airports Council International (ACI) World has today (March 5, 2019) announced that the Secretary General of the International Civil Aviation Organisation (ICAO) and senior representatives from Google, and Prescient will headline the 2019 ACI Asia-Pacific/ World… Read the full press release

ACI highlighted the importance of investing in non-aeronautical and commercial revenue streams at the 2019 ACI Africa Regional Conference and Exhibition

2019 ACI Africa Regional Conference and Exhibition held in Luxor, Egypt Luxor, Egypt, 2019-Mar-08 — /Travel PR News/ — As African airports seek to respond to the challenges of the rapid growth in demand for air services, Airports Council International (ACI) World today (March 6, 2019) emphasized the importance of investing in non-aeronautical and commercial revenue… Read the full press release

ACI World announces the winners of its world-renowned Airport Service Quality Awards

Time-tested and first-time winners recognized from every region across the globe Results based on ACI World’s globally-established Airport Service Quality programme Montreal, Canada, 2019-Mar-08 — /Travel PR News/ — Airports Council International (ACI) World has today (March 6, 2019) revealed the winners of its world-renowned Airport Service Quality Awards which recognize those airports around the world that deliver… Read the full press release

ACI World Airport Service Quality barometer: In 2018, overall passenger satisfaction on a global level, increased to 4.21 from 4.19 year on year

Montreal, Canada, 2019-Feb-15 — /Travel PR News/ — Overall global passenger satisfaction with airport service quality increased during 2018, according to the latest findings of the Airports Council International (ACI) World Airport Service Quality (ASQ) barometer . Airline check-in and passport/ID control processes generated the highest levels of satisfaction in 2018, while airport facilities are the points of… Read the full press release

The 2019 ACI Asia-Pacific/World Annual General Assembly, Conference & Exhibition programme has been launched

Aviation leaders will explore the theme: ‘What’s next for aviation? The future starts now’ Montreal, Canada, 2019-Jan-29 — /Travel PR News/ — The programme for the 2019 Airports Council International (ACI) Asia-Pacific/World Annual General Assembly, Conference & Exhibition – one of the most anticipated events on the aviation calendar – has been launched. The two-day conference – to… Read the full press release

ACI World publishes new Advisory Bulletin for airports on drone-related disruption to aircraft operations

New Advisory Bulletin on drone-related disruption to aircraft operations published Montreal, Canada, 2019-Jan-29 — /Travel PR News/ — Airports Council International (ACI) World has today (January 28, 2019) published an Advisory Bulletin to help airports address the risks posed by drone-related disruption to aircraft operations. ACI World believes that, while regulators and police will likely be… Read the full press release

ACI World delivers the 100th review in its Airport Excellence (APEX) in Safety programme

APEX promotes safer airport operations and cooperation throughout the industry Abu Dhabi, UAE, 2019-Jan-22 — /Travel PR News/ — Airports Council International (ACI) World has today (January 20, 2019) delivered the 100th review in its Airport Excellence (APEX) in Safety programme which  promotes best safety practices in airport operations, utilizing the expertise and cooperation of the community of… Read the full press release

ACI World welcomes the Indian government’s move to pursue further private investment in airport development

Investment will help India address growing air services capacity crunch Mumbai, India, 2019-Jan-18 — /Travel PR News/ — Airports Council International (ACI) World today said the Indian government’s move to pursue further private investment in airport development will better enable the country to respond to the growing demand for air services. The key context for discussion… Read the full press release

Airports Council International announces Martin Eurnekian as the new Chair of the ACI World Governing Board

Montreal, Canada, 2018-Dec-05 — /Travel PR News/ — Airports Council International (ACI) World has today (December 3, 2018) announced that Martin Eurnekian is the new Chair of the ACI World Governing Board. Mr. Eurnekian is the CEO of Corporación América Airports and President of Aeropuertos Argentina 2000 and just ended his term as President of the… Read the full press release

Sheremetyevo International Airport recognized with an ASQ Award for best airport in Europe, customer experience

MOSCOW, Russia, 2018-Sep-17 — /Travel PR News/ — On September 12, 2018 Sheremetyevo International Airport was recognized the best airport in Europe for customer experience. The award ceremony was held during the ACI Customer Excellence Global Summit 2018 in Halifax, Canada. ACI’s ASQ is the only global survey that encourages participating airports to improve continuously the… Read the full press release

ACI World launches policy paper on drones providing informed and practical recommendations for airports

Montreal, Canada, 2018-Aug-28 — /Travel PR News/ — In response to the rapid growth of the drone and Remotely Piloted Aircraft Systems (RPAS) market worldwide, Airports Council International (ACI) World has today (August 27, 2018) launched a policy paper on drones providing informed and practical recommendations for airports. Drone operations are expected to soon surpass the number of… Read the full press release

Sheremetyevo International Airport makes it to the ACI Director General’s Roll of Excellence

MOSCOW, Russia, 2018-Aug-01 — /Travel PR News/ — Sheremetyevo International Airport entered ACI Director General’s Roll of Excellence. The ACI Director General’s Roll of Excellence identifies airports that have been ranked as one of the top five airports by size or region in five of the last ten years in the ASQ Survey. ACI Airport Service Quality programme, the only worldwide service quality measurement and benchmarking service… Read the full press release

Airports and Airlines come together to help combat human trafficking

Montreal, 2018-Jul-30 — /Travel PR News/ — In support of the United Nations World Day Against Trafficking in Persons, Airports Council International (ACI) World and the International Air Transport Association (IATA) emphasized their joint commitment and work to help combat human trafficking. Aviation connects the world, carrying more than four billion passengers a year, but this… Read the full press release

2018 ACI Director General’s Roll of Excellence inductees announced

Programme recognizes consistent delivery of exceptional customer experience Montreal, 2018-Jul-17 — /Travel PR News/ — Airports Council International (ACI) World is delighted to announce the 2018 inductees into the ACI Director General’s Roll of Excellence. The honour recognizes those airports which, in the opinion of their passengers, have consistently delivered excellence in customer service. Passengers are… Read the full press release

O’Hare International Airport ranked in the top 20 airports worldwide for both passenger volume and cargo tonnage by ACI world

Chicago, IL, 2018-Apr-10 — /Travel PR News/ — ​Airports Council International (ACI) World today released its preliminary airport traffic rankings​ showing that O’Hare International Airport ranked sixth for total passenger traffic in 2017 and was among the top 20 airports in the world for total cargo volume. O’Hare is among only a few airports worldwide that rank in the… Read the full press release

Airports Council International announces the winners of the 2017 Airport Service Quality (ASQ) Awards

ACI World announces the world’s top airports for customer experience in 2017 Wave of new award winners reflecting increased competition amongst airports – Mar 06, 2018 Montreal, 2018-Mar-08 — /Travel PR News/ — Airports Council International (ACI) World announces the winners of the 2017 Airport Service Quality (ASQ) Awards . In 2017, over half of the world’s 7.7 billion… Read the full press release

ICAO president announced as keynote speaker for the 27th ACI Africa/World Annual General Assembly Conference & Exhibition

Montréal, 2017-Jun-21 — /Travel PR News/ — Airports Council International (ACI) has announced Dr. Olumuyiwa Benard Aliu, President of the Council of the International Civil Aviation Organization (ICAO), as keynote speaker for the 27th ACI Africa/World Annual General Assembly Conference & Exhibition. Dr. Aliu will address delegates following the opening session of the conference, taking place from… Read the full press release

Aerodrome Training to be Provided by Airports Council International and International Civil Aviation Organization

Aerodrome Training to be Provided by Airports Council International and International Civil Aviation Organization   Montreal, 2017-Jun-12 — /Travel PR News/ — Airports Council International (ACI) and the International Civil Aviation Organization (ICAO) have signed a Memorandum of Understanding (MoU) to work together on a wide range of aerodrome training services to benefit the 1,940 ACI… Read the full press release

Hartsfield-Jackson Atlanta International Airport the first airport in the U.S. to participate in the Smart Security project

MoU signed at the ACI-NA/World Annual General Assembly, Conference and Exhibition  Montréal, 2016-Sep-27 — /Travel PR News/ — A new Memorandum of Understanding (MoU) was signed today at the Airports Council International (ACI) North America/World Annual General Assembly, Conference and Exhibition by and between ACI World, the International Air Transport Association (IATA) and the City… Read the full press release

ICAO, IATA and ACI partner to host 25th AVSEC World Conference, 25-27 October 2016, Kuala Lumpur, Malaysia

Critical Security Challenges Top Agenda GENEVA, 2016-Sep-13 — /Travel PR News/ — The International Air Transport Association (IATA), The International Civil Aviation Organization (ICAO) and Airports Council International (ACI) have joined forces to address evolving aviation security risks with integrated solutions. Key topics such as securing landside spaces at airports, information sharing among governments, managing the… Read the full press release

ACI and ICAO announce new agreement aimed at reinforcing cooperation on airport security

Montréal, 2016-Mar-02 — /Travel PR News/ — Airports Council International (ACI) and the International Civil Aviation Organization (ICAO) have announced a new agreement aimed at reinforcing cooperation on airport security. The new Memorandum of Understanding (MoU) will see ACI and the UN aviation agency working more closely towards the objectives of ACI’s Airport Excellence (APEX) in… Read the full press release

ACI announces the winners of the 2015 Airport Service Quality (ASQ) Awards

Montreal, 2016-Mar-02 — /Travel PR News/ — Airports Council International (ACI) today (29 February 2016) announced the winners of the 2015 Airport Service Quality (ASQ) Awards. The world’s premier passenger service benchmarking programme for airports, ASQ delivered over 550,000 in-depth passenger surveys at over 300 airports across more than 80 countries worldwide last year. The 2015… Read the full press release

HIAA President and CEO Joyce Carter elected Regional Advisor to the 2015 Airports Council International North America World Governing Board

Halifax, N.S., 2015-10-12 — /Travel PR News/ — HIAA President and CEO, Joyce Carter has been elected to the 2015 Airports Council International North America (ACI-NA) World Governing Board as a Regional Advisor. The new members were announced October 6, during the 2015 ACI-NA Annual Conference and Exhibition in Long Beach, California. “Joyce has been active in… Read the full press release

Airports Council International announces the recipients of the prestigious 2014 Airport Service Quality (ASQ) Awards

Montreal, 2015-2-17 — /Travel PR News/ — Airports Council International (ACI) is pleased to announce the recipients of the prestigious 2014 Airport Service Quality (ASQ) Awards. As the industry’s most comprehensive passenger service benchmarking tool, the ACI ASQ Survey has reliably captured passengers’ immediate appraisal from check-in through departure at the gate at more than 300… Read the full press release

ACI announces the re-launch of its customer service benchmarking tool for airports worldwide – the Airport Service Quality (ASQ) programme

Montreal, 2015-2-2 — /Travel PR News/ — Airports Council International (ACI) announces the re-launch of the Airport Service Quality (ASQ) programme, ACI’s customer service benchmarking tool for airports worldwide. To date, ASQ has helped over 300 airports from around the world benchmark and improve their customer service initiatives. This exciting new phase of the programme will… Read the full press release

Melbourne Airport, Qantas Airways, ACI and IATA to work together to develop Smart Security pilot program for delivery at Melbourne Airport in 2015

Geneva/Montreal, 2014-11-4 — /Travel PR News/ — Australia’s Melbourne Airport, Qantas Airways, Airports Council International (ACI), and the International Air Transport Association (IATA) signed an agreement to work together to develop a Smart Security pilot program for delivery at Melbourne Airport in 2015. Smart Security is a joint project between IATA and ACI that brings stakeholders together… Read the full press release