Iberia Enhances Customer Experience with WhatsApp Flight Notifications

The airline’s customers receive check-in and gate information.    Soon, Iberia will also send information regarding changes to flight schedules and connecting gates.    All passengers registered on iberia.com and members of the Iberia Plus programme can use this service.    WhatsApp thus becomes a strategic and preferred channel for customers to receive information in… Read the full press release

Qantas Submits Recommendations for Australia’s 30-Year Aviation Strategy, Focuses on Sustainability and Customer Experience

Calls to follow other countries in setting mandates for Sustainable Aviation Fuel Support for reform to the slot system at Sydney Airport Push for more effective regulation of airports Outlines recent improvements Qantas has made to customer experience, complaint handling (IN SHORT) The Qantas Group has submitted its response to the Federal Government’s Aviation Green… Read the full press release

KLM Royal Dutch Airlines appoints new leadership to strengthen brand and customer experience

Amstelveen, Netherlands, 2023-Feb-21 — /Travel PR News/ — Effective 1 March 2023, KLM Royal Dutch Airlines will add two new members to its Board of Managing Directors, bringing the total number to five. As Chief People Officer (CPO), Miriam Kartman will be responsible for KLM’s Human Resources policy, while Barry ter Voert will become Chief… Read the full press release

ANA partners with Amadeus to migrate all domestic flights to Altéa Passenger Service System for optimized customer experience

Latest agreement sees airline migrate domestic flight operations onto the Amadeus Altéa Passenger Service System integrating both domestic and international flight operations onto a single platform Madrid, Spain, 2023-Feb-16 — /Travel PR News/ — All Nippon Airways (ANA) is taking a significant step through an extended partnership with Amadeus. The renewed deal will continue to… Read the full press release

Amex GBT and Amadeus Renew Strategic Long-Term Technology Agreement to Enhance Customer Experience in Business Travel

Amadeus will provide technology solutions to enable Amex GBT to deliver on its strategic pillars and business priorities Madrid, Spain, 2023-Feb-16 — /Travel PR News/ — American Express Global Business Travel (Amex GBT) and Amadeus have renewed their strategic long-term technology agreement to address the challenges and opportunities of the evolving business travel sector. The… Read the full press release

Finnair Introduces Continuous Pricing and Modernizes Distribution Channels for Enhanced Customer Experience

Finnair continues the journey towards enhanced retailing and introduces next steps towards a more dynamic, customer-centric selling through modern distribution channels. Vantaa, Finland, 2023-Jan-18 — /Travel PR News/ — Starting early 2023, Finnair will gradually implement continuous pricing in modern distribution channels – through Finnair.com and Finnair mobile App as well as NDC-enabled channels for… Read the full press release

British Airways strengthens commitment to improve customer experience for disabled passengers

London, UK, 2022-Dec-06 — /Travel PR News/ — To mark International Day of Persons with Disabilities (3rd December 2022), British Airways has announced that it is working with Queen Elizabeth’s Foundation for Disabled People (QEF). By working with QEF, which supports children and adults with physical and learning disabilities or acquired brain injuries to increase… Read the full press release

Ryanair opened applications for its Customer Panel to help its customer experience

DUBLIN, Ireland, 2022-Sep-10 — /Travel PR News/ — Ryanair, Europe’s no.1 airline for low fares, choice, reliability, and customer service, today (5th Sept) opened applications to join its Customer Panel and help improve Ryanair’s customer experience. Following two hugely successful Customer Panel events this year, Ryanair is now looking to expand its Customer Panel to gather… Read the full press release

Emirates invests over US$ 2 billion to enhance its inflight customer experience

Dubai, UAE, 2022-Aug-12 — /Travel PR News/ — Priding itself on a brand promise of ‘Fly Better’, Emirates is investing over US$ 2 billion to enhance its inflight customer experience, including a massive programme to retrofit over 120 aircraft with the latest interiors, plus an array of other service improvements across all cabins starting in… Read the full press release

Southwest Airlines announces massive investments in enhancing Customer Experience as the airline wins the 2022 J.D. Power Award for Highest Customer Satisfaction among Economy carriers in North America

Carrier Updates on Five-year Plan of Investment and Evolution across Customer Experience; J.D. Power Recognizes Southwest for Highest Customer Satisfaction in North America among Economy Carriers DALLAS, TX, 2022-May-12 — /Travel PR News/ — Southwest Airlines Co. (NYSE: LUV), today (May 11, 2022) awarded the 2022 J.D. Power Award for Highest Customer Satisfaction among Economy carriers in… Read the full press release

British Airways introduces improvements to its customer experience as part of its commitment to sustainability

British Airways is making improvements to its customer experience and reinforcing its commitment to put sustainability at the heart of its customer journey The airline is introducing new plant-based menus across its lounges, removing single-use plastic bottles, installing water stations and offering colleagues training in sustainability A premium pre-Covid meal service will be re-introduced in Club… Read the full press release

Sheremetyevo International Airport recognized with an ASQ Award for best airport in Europe, customer experience

MOSCOW, Russia, 2018-Sep-17 — /Travel PR News/ — On September 12, 2018 Sheremetyevo International Airport was recognized the best airport in Europe for customer experience. The award ceremony was held during the ACI Customer Excellence Global Summit 2018 in Halifax, Canada. ACI’s ASQ is the only global survey that encourages participating airports to improve continuously the… Read the full press release

Oakwood Worldwide further improves customer experience and expands online booking capabilities with launch of new website

LOS ANGELES, CA, 2018-Apr-24 — /Travel PR News/ — Oakwood Worldwide, wholly owned by Mapletree Investments, announced a significant realignment in its technological infrastructure over the next several years and is spearheading this initiative with the launch of its new website. To further improve customer experience and expand online booking capabilities, the company is dedicating resources… Read the full press release

easyJet appoints Ian Cairns as Director of Customer and James Millett as Director of Digital and Marketing

LUTON, UK, 2017-Jan-18 — /Travel PR News/ — easyJet, Europe’s leading airline, has driven significant success from focusing on business fliers, the customer experience and digital innovation. We have now decided to restructure the team around these key areas, promoting Ian Cairns to a newly created role of Director of Customer and James Millett to a… Read the full press release