Emirates Receives 2024 APEX World Class Airline Award for Outstanding Customer Service and Passenger Experience

Dubai, UAE, 2023-Oct-03 — /Travel PR News/ — Emirates has recently been crowned as a 2024 APEX World Class Airline winner for mastering guest experience and delivering outstanding customer service, at the 2024 APEX/IFSA Awards held in Long Beach, California. Evaluated through a comprehensive audit of quality of service, safety, and health control initiatives, Emirates is one of just… Read the full press release

Celley Buchanan elected vice president of airport operations and customer service at Alaska Airlines

SEATTLE, WA, 2022-Jun-21 — /Travel PR News/ — Alaska Airlines’ board of directors has elected Celley Buchanan vice president of airport operations and customer service. In this role she is responsible for all aspects of the airline’s airport operations across its broad network, excluding Seattle. Buchanan is a 23-year veteran of Alaska Airlines and Horizon… Read the full press release

Customer service, hospitality, security jobs available at Manchester Airport’s Jobs Fair which starts on 10 February 2022

Jobs fair will be held on Thursday 10th February Hundreds of roles available at Manchester Airport, including 500 in security Other roles include customer services and hospitality positions Recruitment drive comes after travel restrictions were eased, with a range of benefits on offer to MAG employees To book a place visit the Jobs Fair’s Eventbrite page Manchester, UK,… Read the full press release

Emirates SkyCargo’s milestones throughout 2021

Dubai, UAE, 2022-Jan-05 — /Travel PR News/ — Emirates SkyCargo successfully navigated the complex landscape of the global logistics and supply chain industry in 2021 by focusing on its signature strengths and values- agility and responsiveness, customer focus, innovation, fleet and network capabilities. The airfreight division of Emirates notched up numerous milestones throughout the year,… Read the full press release

British Airways to empower cabin crew with iPhone XRs to help them deliver personalised customer service

Every member of British Airways’ 15,000 cabin crew will receive an iPhone XR in latest phase of multi-million pounds investment in technology and training New phones are part of initiative to empower cabin crew to deliver personalised customer service to customers Investment comes after British Airways awarded prestigious Skytrax gong for Best Airline Staff in… Read the full press release

Deutsche Hospitality Customer Service now can also be reached via WhatsApp Business

Deutsche Hospitality adds WhatsApp Business to its communication channels Frankfurt am Main, Germany, 2019-Jul-30 — /Travel PR News/ — As part of a pilot cooperation project, Deutsche Hospitality Customer Service can also be reached via WhatsApp Business with immediate effect. This innovative concept is the result of Deutsche Hospitality’s collaboration with Facebook and its marketing… Read the full press release

Southwest Airlines’s Rapid Rewards retains title of Best Customer Service for the seventh consecutive year at InsideFlyer Magazine’s Freddie Awards

DALLAS, TX, 2019-May-01 — /Travel PR News/ — Southwest Airlines Co.’s (NYSE: LUV) frequent flyer program, Rapid Rewards®, held onto its title of Best Customer Service for the seventh consecutive year at InsideFlyer Magazine’s Freddie Awards. Rapid Rewards was also named Program of the Year for the fourth year in a row. “We are thrilled to win… Read the full press release

GBTA Foundation whitepaper: As the hotel industry transition to new technological advancements, it is also critical that hotels do not lose sight of the importance of customer service

ALEXANDRIA, VA, 2015-7-15 — /Travel PR News/ — Business travelers are generally open to new technological advancements that will improve their hotel booking and staying experience, however there are some concerns around adoption rates among older travelers, according to a new whitepaper from the GBTA Foundation, the education and research arm of the Global Business Travel Association… Read the full press release