British Airways to empower cabin crew with iPhone XRs to help them deliver personalised customer service

Every member of British Airways’ 15,000 cabin crew will receive an iPhone XR in latest phase of multi-million pounds investment in technology and training New phones are part of initiative to empower cabin crew to deliver personalised customer service to customers Investment comes after British Airways awarded prestigious Skytrax gong for Best Airline Staff in… Read the full press release

Deutsche Hospitality Customer Service now can also be reached via WhatsApp Business

Deutsche Hospitality adds WhatsApp Business to its communication channels Frankfurt am Main, Germany, 2019-Jul-30 — /Travel PR News/ — As part of a pilot cooperation project, Deutsche Hospitality Customer Service can also be reached via WhatsApp Business with immediate effect. This innovative concept is the result of Deutsche Hospitality’s collaboration with Facebook and its marketing… Read the full press release

Southwest Airlines’s Rapid Rewards retains title of Best Customer Service for the seventh consecutive year at InsideFlyer Magazine’s Freddie Awards

DALLAS, TX, 2019-May-01 — /Travel PR News/ — Southwest Airlines Co.’s (NYSE: LUV) frequent flyer program, Rapid Rewards®, held onto its title of Best Customer Service for the seventh consecutive year at InsideFlyer Magazine’s Freddie Awards. Rapid Rewards was also named Program of the Year for the fourth year in a row. “We are thrilled to win… Read the full press release

GBTA Foundation whitepaper: As the hotel industry transition to new technological advancements, it is also critical that hotels do not lose sight of the importance of customer service

ALEXANDRIA, VA, 2015-7-15 — /Travel PR News/ — Business travelers are generally open to new technological advancements that will improve their hotel booking and staying experience, however there are some concerns around adoption rates among older travelers, according to a new whitepaper from the GBTA Foundation, the education and research arm of the Global Business Travel Association… Read the full press release