Southwest Airlines’s Rapid Rewards retains title of Best Customer Service for the seventh consecutive year at InsideFlyer Magazine’s Freddie Awards

DALLAS, TX, 2019-May-01 — /Travel PR News/ — Southwest Airlines Co.’s (NYSE: LUV) frequent flyer program, Rapid Rewards®, held onto its title of Best Customer Service for the seventh consecutive year at InsideFlyer Magazine’s Freddie Awards. Rapid Rewards was also named Program of the Year for the fourth year in a row. “We are thrilled to win… Read the full press release

GBTA Foundation whitepaper: As the hotel industry transition to new technological advancements, it is also critical that hotels do not lose sight of the importance of customer service

ALEXANDRIA, VA, 2015-7-15 — /Travel PR News/ — Business travelers are generally open to new technological advancements that will improve their hotel booking and staying experience, however there are some concerns around adoption rates among older travelers, according to a new whitepaper from the GBTA Foundation, the education and research arm of the Global Business Travel Association… Read the full press release