(IN SHORT) Emirates has announced plans to introduce refurbished Boeing 777s on additional daily flights between Dubai and Riyadh, making Riyadh the first Middle Eastern and GCC city served entirely by these modernized aircraft. The new services will begin on 30 March 2025 for flights EK815 and EK816, with a third service commencing on 7… Read the full press release
Tag Archives: Passenger Experience
dnata Secures Major Inflight Catering Deals with HNA Group Airlines for Key Australian Routes
(IN SHORT) dnata has won three long-term contracts to provide inflight catering services to Hainan Airlines, Tianjin Air, and Beijing Capital Airlines (formerly part of HNA Group) at Melbourne International Airport and Sydney International Airport. The contracts will see dnata produce approximately 380,000 meals per year for flights operating between Melbourne and China, which serve… Read the full press release
Lufthansa Group Unveils First Set of Benefits from ITA Airways Integration, Enhancing Passenger Experience Across Europe
With immediate effect: Miles for Miles & More members with ITA Airways and points for Volare members with the Lufthansa Group’s network airlines From 30 March: ITA Airways will move into Terminal 1 in Frankfurt and into Terminal 2 in Munich From 30 March: mutual lounge access From 30 March: 100 code shares connections and… Read the full press release
Lufthansa Group Enhances Baggage Tracking with Apple AirTag Integration for Improved Customer Experience
(IN SHORT) Lufthansa Group, which includes Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, and Eurowings, has integrated Apple’s AirTag location feature into their baggage tracing service. This allows passengers to securely share the location of their AirTag or Find My network accessory via familiar digital channels, improving baggage tracking efficiency. The initiative is part of the… Read the full press release
Brussels Airport Successfully Implements Airport Operations Plan Enhancing Passenger Experience and Efficiency
(IN SHORT) Over the past five years, Brussels Airport led a European project aimed at developing and optimizing an Airport Operations Plan (AOP) to enhance processes and the passenger experience using data-driven predictability. The AOP, defined by SESAR, is a vital tool for optimizing airport operations by integrating data from various systems, prediction models, and… Read the full press release
Emirates Receives 2024 APEX World Class Airline Award for Outstanding Customer Service and Passenger Experience
Dubai, UAE, 2023-Oct-03 — /Travel PR News/ — Emirates has recently been crowned as a 2024 APEX World Class Airline winner for mastering guest experience and delivering outstanding customer service, at the 2024 APEX/IFSA Awards held in Long Beach, California. Evaluated through a comprehensive audit of quality of service, safety, and health control initiatives, Emirates is one of just… Read the full press release
IATA Revises Air Transport Industry Manuals for Enhanced Safety, Sustainability, and Passenger Experience
Geneva, Switzerland, 2023-Jan-18 — /Travel PR News/ — The International Air Transport Association (IATA) announced that it has completed the annual revision of its air transport industry manuals for cargo, ground handling, and operations, thus incorporating the updates made to many of the underlying industry standards over the past year. These revisions reflect the sector’s… Read the full press release