(IN SHORT) MSC Cruises has introduced MSC Concierge, a new AI-powered digital assistant integrated into the MSC for Me mobile app to provide cruise passengers with real-time onboard assistance and personalised recommendations. Available in more than 90 languages, the free service allows guests to book restaurants, spa treatments and shore excursions, check account information and… Read the full news article
(IN SHORT) Accor has launched the ALL Accor booking and loyalty platform within ChatGPT, allowing travellers to search, explore and plan hotel stays using natural language. Available in more than 20 languages, the AI-based app enables users to view rates, property details and loyalty benefits before completing secure bookings via ALL Accor. The move reinforces… Read the full news article
(IN SHORT) CWT has launched TIM (Trends, Insights, and Metrics), an AI-powered Analyst within its Analytics reporting suite that enables conversational, multi-turn interactions with travel data. Building on the platform’s November 2024 AI search and visualization enhancements, TIM moves beyond single-question queries to dialogue-style analytics, providing a more natural way to explore insights. According to… Read the full news article