Sheremetyevo International Airport makes it to the ACI Director General’s Roll of Excellence

MOSCOW, Russia, 2018-Aug-01 — /Travel PR News/ — Sheremetyevo International Airport entered ACI Director General’s Roll of Excellence. The ACI Director General’s Roll of Excellence identifies airports that have been ranked as one of the top five airports by size or region in five of the last ten years in the ASQ Survey. ACI Airport Service Quality programme, the only worldwide service quality measurement and benchmarking service that questions passengers while at the airport.

This year’s Roll of Excellence along with Sheremetyevo includes:

— Queen Alia International Airport (Amman, Jordan)

— Haikou Meilan International Airport (Hainan, China)

— Sanya Phoenix International Airport (Sanya, China)

— Chongqing Jiangbei International Airport (Chongqing, China)

— Narita International Airport (Narita, Japan)

— Tampa International Airport (Florida, United States)

“The Roll of Excellence provides special recognition for airports that consistently deliver an exceptional customer experience over time,” said Angela Gittens, Director General, ACI World. “In an increasingly competitive airport industry operating environment, continuous service improvement is a key ingredient in business performance.”

“Entering Sheremetyevo in ACI Director General’s Roll of Excellence is significant. Airport team is aimed to reach international standards and excellent results. The high level of service is one of the key priorities for our company. Infrastructure development, introduction of advanced handling and management technologies let Sheremetyevo enhance passengers and clients experience smoothly and maintain the welcoming and comfortable atmosphere for all with rising passenger traffic,” emphasized CEO of JSC “Sheremetyevo International Airport” Mikhail Vasilenko.

Sheremetyevo International Airport was Europe’s best airport for service quality in 2012, 2013 and 2015 in the ACI (Airports Council International) ASQ (Airport Service Quality) rating. In 2016 and 2017 Sheremetyevo was ranked first in Europe for the quality of passenger service in the category of airports with a passenger flow of 25-40 million people per year.

Sheremetyevo International Airport is the largest Russian airport in terms of passenger and freight traffic, takeoff and landing operations, the area of the airport facilities and the capacity of the cargo facilities. The Sheremetyevo route network comprises 199 destinations. In 2017, Sheremetyevo set a historic record for passenger traffic, serving 40 million 93 thousand people what is 17.8% more than in 2016.

Airports Council International is a global airport industry association founded in 1991 to stimulate cooperation between its member airports and other partners in global aviation, including ICAO, IATO and CANSO. ACI represents the interests of airports at the key phases of policy development and contributes significantly to ensuring a safe, efficient and environmentally stable global air transport system.


Department of Public Relations
Sheremetyevo International Airport
Tel. 7 (495) 578-85-85, 7 (495) 578-20-73

Source: Sheremetyevo International Airport