SITA: Investment made by airlines and airports significantly improved both satisfaction levels for passengers and average processing time

Investment has resulted in significantly higher passenger satisfaction and shorter queues. Lisbon, Portugal, 2019-Nov-08 — /Travel PR News/ — Airlines and airports spent a record US$50 billion in 2018 on IT to support improvements to the passenger journey and are now beginning to enjoy the benefit of that investment. Figures published by SITA for the first… Read the full press release

Bristol Airport achieves best ever scores for overall satisfaction, business passenger satisfaction and the arrivals passport process

Bristol, UK, 2019-May-07 — /Travel PR News/ — Bristol Airport gains high customer rankings achieving best ever scores for three areas including overall satisfaction, business passenger satisfaction and the arrivals passport process in ACI’s Airport Service Quality (ASQ) Survey in UK airports. The survey is an international airport passenger experience benchmarking programme and is the… Read the full press release

All Nippon Airways announces series of comprehensive enhancements to improve passenger comfort and satisfaction

Enhancements will bring new options to in-flight meals and amenities. ANA aims to solidify its global appeal in 2019 and beyond. TOKYO, JAPAN, 2019-Feb-19 — /Travel PR News/ — Japan’s largest and 5-star airline for six consecutive years, will be undergoing a series of comprehensive enhancements designed to improve passenger comfort and satisfaction on all… Read the full press release

ACI World Airport Service Quality barometer: In 2018, overall passenger satisfaction on a global level, increased to 4.21 from 4.19 year on year

Montreal, Canada, 2019-Feb-15 — /Travel PR News/ — Overall global passenger satisfaction with airport service quality increased during 2018, according to the latest findings of the Airports Council International (ACI) World Airport Service Quality (ASQ) barometer . Airline check-in and passport/ID control processes generated the highest levels of satisfaction in 2018, while airport facilities are the points of… Read the full press release