British Airways joined The Valuable 500 and pledged its commitment to customers requiring additional assistance

On International Day of Persons with Disabilities British Airways has joined The Valuable 500 and pledged the airline’s commitment to customers requiring additional assistance The airline has seen customer satisfaction more than double for travellers with accessibility needs following major investment in a new specialist customer care team as part of British Airways’ £6.5 billion… Read the full press release

Tirana International Airport donates EUR 1 million for earthquake relief assistance in Albania

Tirana, Albania, 2019-Dec-02 — /Travel PR News/ — Tirana International Airport (TIA) announced today (29 November 2019) that it has allocated EUR 1 million to bolster relief assistance for people affected by the 6.4 magnitude earthquake that struck near Durres and Tirana on 26 November. The earthquake has, up to now, caused 49 fatalities and 750… Read the full press release

British Airways announces next phase of its £6.5bn investment for customers requiring additional assistance with the introduction of dedicated customer care team

Airline announces next phase of multi-million pounds investment for customers requiring additional assistance with introduction of 20-strong team of accessibility experts Team will assist more than half a million customers with disabilities who fly each year – their enquiries were formerly handled by airline’s general customer service team New direct phone line now connects customers… Read the full press release

Heathrow launches on-demand, personalised assistance to visually impaired passengers via the Aira app

Aira app to benefit the 6,000 visually impaired passengers that travel through Heathrow each year Passengers can access on demand assistance on their mobile phones App follows a year of rapid changes in special assistance at Heathrow following a £23 million investment LONDON, UK, 2018-Nov-30 — /Travel PR News/ — From Monday December 3rd, visually impaired… Read the full press release