British Airways rolls out first Contact Resolution Programme across every airport it operates following successful launch at Heathrow

British Airways is extending its First Contact Resolution programme to colleagues around the world following a successful roll out at Heathrow   First Contact Resolution enables staff to assist and resolve any customer issue at the airport rather than refer travellers to Customer Relations teams, saving customers’ time and worry  The initiative demonstrates the airline’s continued commitment to provide unique British Airways’ customer service … Read the full press release

British Airways celebrated its 100,000th aircraft pushback using its eco-friendly, emissions-free Mototok tugs

Automated pushback devices have reduced airside emissions and allowed the airline to reduce its fuel consumption The devices are part of British Airways’ long-term plan to reduce emissions from all vehicles at Heathrow Mototok technology helps British Airways maintain its position as the most punctual of the largest short-haul operators out of London LONDON, UK,… Read the full press release

British Airways announces a number of innovations to make its customers’ journeys much easier

123,000 customers travel with the airline every single day, with a large proportion transferring The airline has invested in new technology and new vehicles in Terminal 5 to enhance the experience Dedicated connections staff will help customers travel through the airport LONDON, UK, 2018-Sep-24 — /Travel PR News/ — The airline has come up with a… Read the full press release

British Airways named Best Family Friendly Airline

LONDON, UK, 2018-Aug-15 — /Travel PR News/ — British Airways is celebrating being named Best Family Friendly Airline* out of 20 international airlines, looking at how easy they make the travel experience for families. As well as sitting families together for free, British Airways was praised for offering families pre-boarding, giving children their own free checked… Read the full press release