British Airways partners with Hidden Disabilities Sunflower to become the first UK airline to recognise the Sunflower

British Airways has partnered with Hidden Disabilities Sunflower to become the first UK airline to formally recognise the Sunflower Satisfaction among customers with accessibility needs has more than doubled following the airline’s investment in recent years in a number of initiatives, including a specialist customer care team for travellers who require additional assistance Increasing the… Read the full press release

British Airways introduces improvements to its customer experience as part of its commitment to sustainability

British Airways is making improvements to its customer experience and reinforcing its commitment to put sustainability at the heart of its customer journey The airline is introducing new plant-based menus across its lounges, removing single-use plastic bottles, installing water stations and offering colleagues training in sustainability A premium pre-Covid meal service will be re-introduced in Club… Read the full press release

American Airlines and British Airways to launch joint operations at JFK’s Terminal 8

Preview of plans follows 2019 announcement to redevelop and expand Terminal 8 Newly released designs showcase an enhanced premium guest experience American Airlines and British Airways to launch joint operations under one roof beginning December 2022 New York, USA, 2022-Jan-27 — /Travel PR News/ — American Airlines and British Airways announced more details regarding plans to… Read the full press release

Tennis superstar, Emma Raducanu named global brand ambassador of British Airways

London, UK, 2021-Dec-22 — /Travel PR News/ — British Airways has named tennis superstar, Emma Raducanu, as its latest global brand ambassador. The airline, which prides itself on connecting Britain with the world and the world with Britain, will support the British star as she represents the nation globally. The airline will fly Emma to… Read the full press release

British Airways flies triumphant ParalympicsGB athletes back home

London, UK, 2021-Sep-08 — /Travel PR News/ — British Airways is set to welcome home the final athletes from ParalympicsGB after their triumph at the Tokyo 2020 Paralympic games, with the flight due to land today ( 06-09-2021 ) at 1920. Athletes have been returning home from Tokyo throughout the past week with a total… Read the full press release

British Airways to reopen the doors to its Concorde Room at JFK and Heathrow on September 1

British Airways reopens its Concorde Room at New York’s JFK airport and Heathrow Terminal 5 To coincide the airline has partnered with a renowned mixologist, Mr Lyan, to create new bespoke cocktail menus available in its lounges, with two exclusive signature serves Other enhancements include ‘surprise and delight’ lounge access for selected Bronze BA executive… Read the full press release

British Airways proudly flies Team GB home from the Tokyo 2020 Olympic Games

London, UK, 2021-Aug-10 — /Travel PR News/ — Over the last two weeks British Airways has proudly been flying Team GB home from the Tokyo 2020 Olympic Games, with the final flight carrying Olympians due to land at 13:10 (UK local) this afternoon, Monday 9 August. The airline has welcomed tens of competitors across a… Read the full press release

British Airways reopens flagship US lounge at JFK’s Terminal 7

London, UK, 2021-Aug-03 — /Travel PR News/ — British Airways’ flagship US lounge at JFK’s Terminal 7 will reopen its doors on Sunday 1 August, following a 16-month closure due to the Covid-19 pandemic. The news comes in time for the UK Government’s announcement that double vaccinated travellers from the US will be exempt from… Read the full press release

British Airways provides customers option to order snacks and drinks mid-flight directly to their seat thru new inflight digital ordering platform

British Airways has introduced a digital ordering platform for customers to purchase food and drink from its Speedbird Café menu in the air, directly to their seat on board The service will initially be available on selected routes from July 19, before rolling out across the rest of the short haul network on flights from… Read the full press release

British Airways provides customers access to discounted Covid-19 PCR tests in the comfort of their own home

British Airways adds Wren Healthcare to list of Covid-19 discounted testing providers for customers on ba.com, offering at home tests administered by a specialist Airline’s customers have access to Covid-19 tests through a wide range of providers starting from £33 for antigen and £40.41 for PCR Customers can select from different test types to suit needs… Read the full press release

British Airways adds new power nap sleep pods at its ’Forty Winks’ nap lounge

To support customers’ health and wellbeing pre-flight, British Airways has launched a new ’Forty Winks’ nap lounge, which opened on May 17 Complimentary and self-service via the ‘Your Menu’ lounge app – customers do not need to pre-book The ’Forty Winks’ lounges will also feature in the Concorde Room at London Heathrow Terminal 5 and New… Read the full press release

British Airways rolls out first Contact Resolution Programme across every airport it operates following successful launch at Heathrow

British Airways is extending its First Contact Resolution programme to colleagues around the world following a successful roll out at Heathrow   First Contact Resolution enables staff to assist and resolve any customer issue at the airport rather than refer travellers to Customer Relations teams, saving customers’ time and worry  The initiative demonstrates the airline’s continued commitment to provide unique British Airways’ customer service … Read the full press release

British Airways celebrated its 100,000th aircraft pushback using its eco-friendly, emissions-free Mototok tugs

Automated pushback devices have reduced airside emissions and allowed the airline to reduce its fuel consumption The devices are part of British Airways’ long-term plan to reduce emissions from all vehicles at Heathrow Mototok technology helps British Airways maintain its position as the most punctual of the largest short-haul operators out of London LONDON, UK,… Read the full press release

British Airways announces a number of innovations to make its customers’ journeys much easier

123,000 customers travel with the airline every single day, with a large proportion transferring The airline has invested in new technology and new vehicles in Terminal 5 to enhance the experience Dedicated connections staff will help customers travel through the airport LONDON, UK, 2018-Sep-24 — /Travel PR News/ — The airline has come up with a… Read the full press release

British Airways named Best Family Friendly Airline

LONDON, UK, 2018-Aug-15 — /Travel PR News/ — British Airways is celebrating being named Best Family Friendly Airline* out of 20 international airlines, looking at how easy they make the travel experience for families. As well as sitting families together for free, British Airways was praised for offering families pre-boarding, giving children their own free checked… Read the full press release