British Airways rolls out first Contact Resolution Programme across every airport it operates following successful launch at Heathrow

British Airways is extending its First Contact Resolution programme to colleagues around the world following a successful roll out at Heathrow   First Contact Resolution enables staff to assist and resolve any customer issue at the airport rather than refer travellers to Customer Relations teams, saving customers’ time and worry  The initiative demonstrates the airline’s continued commitment to provide unique British Airways’ customer service … Read the full press release