Heathrow launches on-demand, personalised assistance to visually impaired passengers via the Aira app

Aira app to benefit the 6,000 visually impaired passengers that travel through Heathrow each year Passengers can access on demand assistance on their mobile phones App follows a year of rapid changes in special assistance at Heathrow following a £23 million investment LONDON, UK, 2018-Nov-30 — /Travel PR News/ — From Monday December 3rd, visually impaired… Read the full press release

Heathrow hosts first of a series of events to promote accessible air travel to persons with disabilities

First Heathrow Open Day will welcome passengers with disabilities on a tour of Terminal 5 Prospective passengers will view Heathrow’s assistance options, ask questions, offer suggestions and grow their confidence before they fly   New CAA Airport Accessibility Report acknowledges Heathrow’s improvements in its customer service for persons with disabilities LONDON, UK, 2018-Jul-17 — /Travel… Read the full press release

Heathrow announces £23 million investment to improve travel experience of passengers with disabilities and mobility restrictions

Airport and airline partners invest £23 million in new contract with partner OmniServ to improve passenger service for those living with disabling conditions or mobility restrictions New services launched include lanyards for passengers with hidden disabilities, new specialised signage to identify special assistance areas, and an on-demand service for British Sign Language translators Revamped service… Read the full press release

Heathrow Airport hosts its first annual special assistance Open Day

Airport hosts first ever Open Day for those with disabilities and mobility restrictions 36 exhibitors took part, including charities and airlines, and passengers were able to experience what an airport journey would be like More than one million passengers at Heathrow request special assistance LONDON, 2017-Sep-28 — /Travel PR News/ — Heathrow welcomed over 80… Read the full press release

Heathrow recognised for its “First Flight” television advert at 2016 London International Awards

LONDON, 2016-Nov-09 — /Travel PR News/ — Heathrow has been recognised at this year’s London International Awards for its use of music and sound in its newest television advert, titled “First Flight”. The Television advert beat John Lewis’ Christmas advert to claim Gold in the category. LIA (formerly known as London International Advertising Awards) is a… Read the full press release