Tag Archives: customers

Ryanair Partners with Kiwi.com to Ensure Transparent Pricing for Customers

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KIWI GUARANTEE NO OVERCHARGING FOR RYANAIR FLIGHTS/ANCILLARIES (IN SHORT) Ryanair has entered into a partnership agreement with Kiwi.com, an approved online travel agency (OTA), to provide customers with direct access to Ryanair’s website without screenscraping. Under this agreement, Kiwi.com will offer Ryanair flights and ancillaries to its customers at real prices, eliminating mark-ups. Kiwi customers… Read the full press release

Air Canada Prepares for Winter Holidays, Successfully Carries Over 2 Million Customers Despite Disruptions

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More than 2 million customers safely transported on nearly 17,000 flights MONTREAL, CANADA, 2023-Jan-14 — /Travel PR News/ — Air Canada made extensive preparations for the winter holiday season, which is typically one of the peak travel periods of the year. This year, more than 2 million customers were anticipated to fly with the carrier… Read the full press release

Air France-KLM’s NDC Content Goes Live on Travelport+: Expanding Personalized Services and Products for Customers

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Langley, UK, 2023-Jan-14 — /Travel PR News/ — Air France-KLM and Travelport, a global technology company that powers bookings for travel suppliers worldwide, today (January 12, 2023) announced that Air France-KLM’s New Distribution Content (NDC) has gone live on Travelport+, providing customers direct access to the NDC content. “NDC will be increasingly important in the distribution strategy of… Read the full press release

Southwest Makes Strides in Restoring Reliability and Caring for Customers

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DALLAS, TX, 2023-Jan-05 — /Travel PR News/ — Southwest® reports solid progress across several efforts to restore and uphold our 50+ year commitment to reliably care for Customers who trust us to deliver for them as America’s largest domestic air carrier: During the New Year holiday weekend (Friday-Sunday), Southwest operated 11,092 flights, a system completion… Read the full press release

British Airways celebrates its people, customers and the nation through its new advertising campaign ‘A British Original’

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London, UK, 2022-Oct-26 — /Travel PR News/ — British Airways is launching its newest multi-channel advertising campaign and also its first with Uncommon Creative Studio and MG OMD. The new positioning, ‘A British Original’, is a celebration of British Airways’ people, its customers and the nation, which has helped make British Airways, a British Original…. Read the full press release

Southwest Airlines offers customers more flexibility, choice, and rewards through Wanna Get Away Plus™

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New fare offers more options, more flexibility, more rewards Dallas, TX, 2022-Mar-29 — /Travel PR News/ — Southwest Airlines is excited to announce Wanna Get Away Plus™, a new fare that joins Wanna Get Away®, Anytime, and Business Select® in the Company’s fare product lineup. This fare will be available to Customers late in the… Read the full press release

Emirates ensures the health and safety of its employees and customers with extra precautionary measures at the airport and on board

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Dubai, UAE, 2020-Apr-22 — /Travel PR News/ — Emirates is stepping up precautionary measures at the airport and on board to ensure the health and safety of its employees and customers. All cabin crew, boarding agents and ground staff in direct contact with passengers will now don personal protective equipment (PPE) which includes a protective… Read the full press release

British Airways completed 100 Acts of Kindness for customers throughout 2019

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LONDON, UK, 2020-Jan-03 — /Travel PR News/ — As part of its centenary year, throughout 2019 British Airways has completed 100 Acts of Kindness for customers, including once-in-a-lifetime trips and reunions, upgrades, surprise proposals and money-can’t-buy experiences. Examples include: Upgrading 100 customers from World Traveller (British Airways’ economy cabin) to First on Valentine’s Day Sending young cancer… Read the full press release

British Airways’ choir wowed customers flying home for Christmas with a spontaneous performance at London Heathrow

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British Airways colleagues surprised customers flying home for Christmas with a spontaneous performance in Terminal 5 at London Heathrow The festive recital was given the West End seal of approval with Hamilton’s Musical Director, Richard Beadle, training up the choir More than half a million customers will fly with the airline over the festive season… Read the full press release

Christmas meals, nostalgic films and holiday treats awaits Emirates customers travelling on select flights

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Dubai, UAE, 2019-Dec-10 — /Travel PR News/ — The festive spirit is in full swing as Emirates prepares to serve 500,000 Christmas meals across all classes to customers travelling on select flights from December 9 to 31. In addition to a delicious festive menu, travellers can also enjoy nostalgic films and holiday treats across all cabin… Read the full press release

British Airways joined The Valuable 500 and pledged its commitment to customers requiring additional assistance

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On International Day of Persons with Disabilities British Airways has joined The Valuable 500 and pledged the airline’s commitment to customers requiring additional assistance The airline has seen customer satisfaction more than double for travellers with accessibility needs following major investment in a new specialist customer care team as part of British Airways’ £6.5 billion… Read the full press release

Ryanair customers donated €250,000 to Renature Monchique in Portugal as part of its Carbon Offset Initiative

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DUBLIN, Ireland, 2019-Oct-23 — /Travel PR News/ — Ryanair, Europe’s No 1 airline, today (22 Oct) donated €250,000 to Renature Monchique in Portugal as part of its Carbon Offset Initiative funded by customers. This money will pay for the planting of thousands of trees in the Monchique area of the Algarve, which was destroyed by wildfires… Read the full press release

UK Civil Aviation Authority launches repatriation programme to bring Thomas Cook customers back to the UK

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Thomas Cook has ceased trading so all Thomas Cook flights are now cancelled. Customers in the UK yet to travel must not go to the airport UK Civil Aviation Authority to launch biggest ever peacetime repatriation Customers currently overseas should check thomascook.caa.co.uk for advice and only go to the airport once they have an alternative flight confirmed… Read the full press release

Wizz Air announces special fares for stranded Thomas Cook customers

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PASSENGERS CAN BOOK RESCUE FARES FROM LARNACA, PAPHOS AND LONDON FROM £99*/EUR 109.99 BUDAPEST, Hungary, 2019-Sep-25 — /Travel PR News/ — Wizz Air, Europe’s fastest growing airline group including Wizz Air UK announces special fares for Thomas Cook customers whose flights  between Larnaca and Paphos, Cyprus and the UK were cancelled following Thomas Cook’s insolvency. Affected… Read the full press release

Japan Airlines to introduce new amenity kits for international Business Class customers

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Collaboration with MAISON KITSUNÉ and BEAMS Tokyo, Japan, 2019-Aug-28 — /Travel PR News/ — Japan Airlines (JAL) today (August 27, 2019) unveiled plans to introduce new amenity kits for customers traveling on the carrier`s long-haul international Business Class from the end of August 2019. For flights departing Japan, an amenity kit designed in collaboration with MAISON… Read the full press release

British Airways customers set to enjoy access to new partner lounges this summer

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LONDON, UK, 2019-May-02 — /Travel PR News/ — This summer, British Airways customers are set to enjoy access to new partner lounges across a number of European destinations. The use of the third-party owned partner* lounges, exclusively for the airline’s customers travelling in Club Europe and eligible cardholders, is part of British Airways’ multi-million pound investment,… Read the full press release

British Airways marked International Wheelchair Day by upgrading a number of customers to Club World (Business)

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LONDON, UK, 2019-Mar-05 — /Travel PR News/ — British Airways celebrated International Wheelchair Day by upgrading a number of customers on long-haul flights from its World Traveller cabin (economy) to Club World (Business). The gestures are part of the airline’s #BAMagic100 campaign; British Airways’ commitment to mark its Centenary year with 100 acts of kindness. The… Read the full press release

Japan Airlines customers now can book tickets for flights 360 days ahead

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Tokyo, Japan, 2019-Feb-12 — /Travel PR News/ — Japan Airlines (JAL) will be changing the reservation start date for international flights from the conventional 330 days to 360 days prior to departure. As inbound demand from overseas countries has been on the rise every year, this new rule enables customers to book and issue tickets for… Read the full press release

British Airways introduces a new section of its ba.com website to help customers manage their bookings, re-booking, refunding or changing their flights

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LONDON, UK, 2019-Feb-12 — /Travel PR News/ — As part of its £6.5bn investment for customers, British Airways has launched a new section of its ba.com website to help customers change their bookings and find out more about their consumer rights if their journey doesn’t go to plan. Carrying around 125,000 customers on up to 800… Read the full press release

Emirates refreshes its Valentine’s Day offering to create a memorable travel experience for its customers

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Dubai, UAE, 2019-Feb-08 — /Travel PR News/ — Emirates is celebrating the season of love with its customers on board and in its lounges this Valentine’s Day. As part of its commitment to create seasonal menus and unique experiences for celebrations worldwide, Emirates has refreshed its Valentine’s Day offering to create a memorable travel experience for… Read the full press release

oneworld unveils major benefits for customers and airlines to celebrate its 20th anniversary

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Digital revolution: Customers flying on connecting flights on oneworld airlines to be able to check-in, obtain boarding passes, track baggage, receive flight updates and pay for additional services through their preferred airline’s app or website, progressively from this year. Even better customer experience:  oneworld-branded and managed airport lounges to be rolled out at key airports, offering more… Read the full press release

Emirates offers customers more reasons to start off the New Year and explore UAE with the return of My Emirates Pass

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My Emirates Pass is back, offering visitors exclusive membership discounts to more than 500 locations across the UAE Dubai, UAE, 2019-Jan-07 — /Travel PR News/ — Emirates, the world’s largest international airline, has announced the return of My Emirates Pass, an exclusive seasonal pass that turns an Emirates boarding pass into an exclusive membership package,… Read the full press release

Emirates brings delicious festive menu and nostalgic films on board for customers travelling for the holidays

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Dubai, UAE, 2018-Dec-14 — /Travel PR News/ — Emirates is bringing Christmas joy to the skies this December with a delicious festive menu on select flights and nostalgic films on board. Customers travelling for the holidays in December will enjoy several Christmas specials across all cabin classes on board and on the ground. Christmas menus With an… Read the full press release

Japan Airlines introduces new service to improve accessibility for customers using Japanese sign language

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Improving Accessibility at Customer Service Centers in Japan Tokyo, Japan, 2018-Dec-13 — /Travel PR News/ — Japan Airlines announced a new service to improve accessibility for customers using Japanese sign language. (JSL) Starting today (December 11, 2018), JAL will offer video remote interpreting services at select customer service centers in Japan. Overview of Service The JAL… Read the full press release

British Airways celebrates welcoming more than a million customers to its First Wing at Heathrow Terminal 5

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LONDON, UK, 2018-Dec-11 — /Travel PR News/ — British Airways is celebrating welcoming more than a million customers to its First Wing at its home at Heathrow Terminal 5, 18 months since it opened. Reminiscent of a luxury hotel lobby, The First Wing features dedicated security lanes granting customers direct access to British Airways’ prestigious First… Read the full press release

Gatwick Airport offers fast food options to health-conscious customers with the opening of itsu

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A new itsu outlet has opened in Gatwick’s South Terminal Healthy, beautiful, varied, calorie-considered foods are on offer for Gatwick passengers  itsu now operates in three London airports Gatwick, UK, 2018-Nov-26 — /Travel PR News/ — Asian-inspired, healthy restaurant itsu has opened a new outlet in Gatwick Airport, offering fast food options to health-conscious customers…. Read the full press release

British Airways offers customers the chance to fly to over 90 long-haul destinations for half the amount of Avios required

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British Airways launches promotion which halves the number of Avios needed to book reward flights to over 90 long-haul destinations LONDON, UK, 2018-Jun-02 — /Travel PR News/ — British Airways is offering customers the chance to fly to over 90 long-haul destinations for half the amount of Avios normally required. For a limited time, the number… Read the full press release

Lufthansa customers to benefit from new automatic check-in procedure

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Lufthansa customers to benefit from new automatic check-in procedure   COLOGNE, Germany, 2018-Jan-30 — /Travel PR News/ — Lufthansa customers will now automatically receive their boarding pass directly to their smartphone 23 hours before departure – without having to check-in themselves. Lufthansa passengers will now be able to start their journey feeling more relaxed: From now… Read the full press release

Russian flagship carrier Aeroflot brings Apple Pay to its customers

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Moscow, 2016-Oct-11 — /Travel PR News/ — Aeroflot, Russian flagship carrier, today (06 October 2016) brings its customers Apple Pay, which is transforming mobile payments with an easy, secure and private way to pay that’s fast and convenient. Aeroflot website payment page will feature Apple Pay as a new way to pay for the airline’s services…. Read the full press release