Tag Archives: Guest experience

A Softer Kind of Luxury Mandarin Oriental Interprets Pantone’s Cloud Dancer for 2026 Festive Season Experiences

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(NEWS) HONG KONG, 2025-Dec-5 — /Travel PR News/ — Mandarin Oriental Hotel Group is shaping the upcoming festive season with a softer palette, unveiling a global creative collaboration with Pantone® built around the 2026 Pantone Colour of the Year, PANTONE 11-4201 Cloud Dancer. The partnership brings the shade to life across ten flagship properties worldwide,… Read the full news article

Radisson Blu Resort & Spa, Çeşme Reopens After Nine-Month Eco-Focused Transformation

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(IN SHORT) Radisson Blu Resort & Spa, Çeşme has reopened following a nine-month, 360-degree renovation that refreshed guest rooms, public areas, restaurants and outdoor spaces. The project, guided by Radisson Hotel Group’s “Brilliant Basics” standards, introduced premium bedding, smart room technology, enhanced soundproofing and robust safety systems. Emphasizing sustainability, the resort employed eco-friendly materials and… Read the full news article

Book IHG Hotels and Manage Rewards Instantly with New LINE MiniApp in Japan

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(IN SHORT) IHG Hotels & Resorts has launched a LINE MiniApp in Japan, enabling users to search and book stays at over 6,600 IHG hotels worldwide, register for IHG One Rewards with a single click, and manage loyalty accounts without exiting the LINE app. The MiniApp also allows integration of partner rewards from Rakuten and… Read the full news article

Michael Robinson Takes the Helm at Anantara The Palm Dubai Resort as General Manager Amid Major Renovations

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(IN SHORT) Minor Hotels has appointed Michael Robinson as General Manager of Anantara The Palm Dubai Resort, effective 30 June 2025. A hospitality veteran with over 15 years of global experience, Michael brings a strong track record of leadership across the Middle East, Asia, and the United States. He most recently led Anantara Riverside Bangkok… Read the full news article

Discover The Essex: New Rooftop Bar and Restaurant Elevate Dining at Cambria Hotel Boston Downtown Seaport

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(IN SHORT) The Cambria Hotel Boston Downtown Seaport has opened two new culinary venues: The Essex Restaurant and the Essex Rooftop. The rooftop—Boston’s largest publicly accessible rooftop—offers panoramic views alongside chef-driven small plates and creative cocktails, transitioning effortlessly from daytime lounging to evening gatherings. The adjacent Essex Restaurant serves a seasonally focused menu that combines… Read the full news article

Veteran Hospitality Leader Edouard Lapasset Named General Manager at Mandarin Oriental, Paris

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(IN SHORT) Edouard Lapasset, who has served as Hotel Manager at Mandarin Oriental, Paris since 2022, has been appointed General Manager effective June 1, 2025. With almost 20 years in high-end hospitality and 11 years with Mandarin Oriental, he has held pivotal roles—Assistant Front Office Manager in Geneva, Director of Rooms in Geneva and Doha—gaining… Read the full news article

Wyndham Hotels & Resorts Launches Cutting-Edge Technology and New Marketing Campaign at 2025 Global Conference

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(IN SHORT) Wyndham Hotels & Resorts kicked off its 2025 Global Conference with the launch of several initiatives designed to help hotel owners improve guest experiences, streamline operations, and grow their businesses. These initiatives include the launch of Wyndham Connect PLUS, new sourcing solutions, enhanced benefits for Wyndham Rewards members, and a new marketing campaign…. Read the full news article

MSC Cruises Introduces Streamlined Specialty Restaurant Packages with Increased Flexibility and Transparency

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(IN SHORT) MSC Cruises has launched an enhanced specialty restaurant experience across its fleet, featuring fixed-price menus, customizable dining packages, and advance purchase savings. These updates offer greater flexibility and transparency for guests, ensuring they can enjoy a wide variety of high-quality dishes at a predictable cost. With a focus on guest choice, simplicity, and… Read the full news article

Tru by Hilton Celebrates 300th Hotel and Launches Refreshed Prototype to Enhance Guest Experience

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(IN SHORT) Tru by Hilton celebrates the opening of its 300th hotel and the launch of a refreshed prototype aimed at improving comfort and flexibility for guests. With new, thoughtful updates in guest rooms, lobbies, and guest floors, the brand continues to innovate and adapt to the needs of today’s travelers. Tru by Hilton’s global… Read the full news article

Anantara Siam Bangkok Welcomes Torsten Richter as New General Manager to Enhance Guest Experiences

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(IN SHORT) Anantara Siam Bangkok Hotel has appointed Torsten Richter as its new General Manager. With over 30 years of experience in luxury hospitality, including leadership roles at prestigious hotels worldwide, Torsten brings expertise in guest experience, operational efficiency, and brand development. Under his leadership, the hotel aims to enhance its offerings and continue providing… Read the full news article

A Comprehensive Transformation: Celebrating the Legacy and Future of Grand Hyatt Atlanta in Buckhead

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(IN SHORT) Grand Hyatt Atlanta in Buckhead has completed a comprehensive renovation that reimagines every aspect of the guest experience. In collaboration with DLR Group and designONE studio, the hotel has refreshed its accommodations, dining areas, social spaces, and meeting facilities. Key upgrades include a redesigned lobby with new marble floors, an inviting arrival area… Read the full news article

Marriott Hotels Launches Comedic Campaign to Highlight ‘Wonderful Hospitality’ in Greater China

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New campaign pairs the art of hosting with the vibrant lens of comedy, through a lively collaboration with more than 10 celebrated Chinese comedy stars (IN SHORT) Marriott Hotels has launched the “Wonderful Hospitality For Your Heartfelt Smile” campaign in Greater China, partnering with over 10 popular Chinese comedians, including Yan Peilun, Zhang Youwei, Liu… Read the full news article

Hyatt Partners with Sabre to Enhance Reservation System and Guest Experience

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Hyatt hotels worldwide will deploy Sabre technology, supporting advanced connectivity and distribution in an effort to drive even more high-quality revenue to owners and get closer to guests CHICAGO, IL, 2023-Jul-20 — /Travel PR News/ — Hyatt Hotels Corporation (NYSE: H) announced a new technology agreement between affiliates of Hyatt and Sabre Corporation (NASDAQ: SABR), a leading provider… Read the full news article

SuitePad Announced as the Best Guest Room Tablet in the 2020 HotelTechAwards

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SuitePad has won the HotelTechAward 2020 category Best Guest Room Tablets AND the Best Places To Work In Hotel Tech competition! BERLIN, Germany, 2020-Jan-08 — /Travel PR News/ — HotelTechReport.com stands alone as the most prestigious and trustworthy platform for hotel industry professionals to research and review technology specific to the industry. The HotelTechAwards use a unique… Read the full news article