IntercityHotel brand secures a Service Champion gold medal for customer satisfaction in the latest “Service Champions” awards

Steigenberger Hotels and Resorts receives a Service Champion award for the seventh time in a row – IntercityHotel brand also wins gold for customer satisfaction

Main, Germany, 2018-Oct-18 — /Travel PR News/ — Steigenberger Hotels and Resorts have won a prestigious “Service Champion Award” for the seventh time in succession. The traditional brand is once again celebrating overall victory having beaten off a total of 3,016 challengers from 327 branches.

These annual rankings involve evaluating and analysing numerous companies from a customer point of view. Service Champions is Germany’s major service award and is an initiative launched by the Goethe University of Frankfurt am Main and the newspaper DIE WELT in conjunction with the Cologne-based analysis company Service Value GmbH.

“I am incredibly proud that we have won a Service Champion Award for the seventh year in a row,” said Denis Hüttig, Vice President of Steigenberger Resort Hotels. “This is yet another fabulous acknowledgement that our staff pull out all the stops on a daily basis to imbue our Corporate Philosophy with life. We are very grateful for their commitment.”

The latest rankings have also revealed that IntercityHotel guests are especially pleased with the level of service they receive. Proof of this success has come in the form of a gold medal for customer satisfaction. “A satisfied guest is the objective of every hotelier”, said Joachim Marusczyk, founding Managing Director of IntercityHotel GmbH. “IntercityHotel has a successful track record going back more than 30 years. Our hotels are a friendly, time-saving and comfortable option. They also offer a high level of service quality, as do our employees who work tirelessly to pass on our values to each individual guest. For this reason, we are delighted to receive such a prominent award.”


IntercityHotel is a Deutsche Hospitality brand which stands for modern upper mid-range urban hotels. IntercityHotels are located within easy walking distance of airports or railway stations. Guests also benefit from a “FreeCityTicket” scheme, which enables them to use local public transport free of charge. The IntercityHotels portfolio includes over 40 hotels in Germany, Austria, the Netherlands, Oman and China, and 20 further hotels are currently at the development stage. Deutsche Hospitality operates three further brands. Steigenberger Hotels and Resorts boasts 60 hotels housed in historic traditional buildings and lively city residences and also offers health and beauty oases set at the very heart of nature. MAXX by Steigenberger is a new and charismatic concept which places the focus on the essential in accordance with its motto “MAXXimize your stay”, whilst Jaz in the City branded hotels reflect metropolitan lifestyle and draw upon the local music and cultural scene.

PR contact:

Corporate Communications
Jannah Baldus
Lyoner Strasse 25
60528 Frankfurt am Main, Germany
+49 69 66564 360
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