ACI World releases new guidance to help airports restart and recovery from COVID-19

New information on COVID-19 testing facilities and vaccine distribution included Montreal, Canada, 2021-Mar-17 — /Travel PR News/ — Airports Council International (ACI) World has today (March 16, 2021) published new guidance for airports to help them prepare for restart and recovery from the COVID-19 pandemic and its impact on their operations. As the trajectory of… Read the full press release

Toronto Pearson named Best Large Airport in North America by Airports Council International (ACI) World

This recognition from Airports Council International – World underscores Pearson’s ongoing commitment to passenger service excellence, health and safety TORONTO, ONTARIO, 2021-Mar-04 — /Travel PR News/ — For the fourth year in a row, Toronto Pearson has been named “Best Large Airport in North America serving more than 40 million passengers” by Airports Council International… Read the full press release

ACI World recognizes airports for listening and engaging with customers during the COVID-19 pandemic

Recognition for airports that prioritized listening to customers during the pandemic Montreal, Canada, 2021-Feb-10 — /Travel PR News/ — Airports Council International (ACI) World has today (February 8, 2021) revealed those airports that have continued to prioritize listening and engaging with customers during the COVID-19 pandemic. ‘The Voice of the Customer’ recognition is for airports… Read the full press release

Indianapolis International Airport recognized with Voice of the Customer honor

IND recognized for listening, responding to travelers during pandemic INDIANAPOLIS, IN, 2021-Feb-09 — /Travel PR News/ — The Indianapolis International Airport (IND) is among a select group of airports worldwide to be recently recognized with a Voice of the Customer honor, citing the Indy airport’s continued commitment and diligence in actively listening and responding to… Read the full press release

ACI renews enhanced long-term partnership with Amadeus

Partnership includes ASQ awards and Customer Experience Accreditation programme Award categories amended to reflect the effect of COVID-19 on customer experience Montreal, Canada, 2021-Jan-20 — /Travel PR News/ — Airports Council International (ACI) World and Amadeus have today (January 19, 2021) announced a new enhanced long-term strategic partnership to deliver ACI’s world-renowned Airport Service Quality… Read the full press release

ACI welcomes updated ICAO guidance addressing COVID-19 impact on air travel

Further global push for testing to replace quarantine needed Montreal, Canada, 2020-Nov-13 — /Travel PR News/ — Airports Council International (ACI) World has today (10 November 2020) welcomed the updated guidance for states in addressing the impact of the COVID-19 pandemic on air travel, published by the International Civil Aviation Organization (ICAO). As parts of… Read the full press release

Shannon Airport endorsed as a member of the ACI’s Airport Health Accreditation programme

Shannon, Ireland, 2020-Nov-05 — /Travel PR News/ — Measures taken by Shannon Group to protect the safety of its passengers and employees at Shannon Airport during the COVID-19 pandemic have been recognised internationally, with the airport receiving a global endorsement from the Airports Council International (ACI) World and ACI EUROPE. Following an independent assessment, Shannon… Read the full press release

ACI and IATA to governments: coordinated approach to testing can help safely re-open borders and re-establish global connectivity

Direct financial assistance and coordinated global action on testing needed  Montreal and Geneva, 2020-Oct-15 — /Travel PR News/ — Airports Council International (ACI) World and the International Air Transport Association (IATA) reinforced the urgent call for governments to use testing as a means to safely re-open borders and re-establish global connectivity and to prevent the… Read the full press release

ACI: Simulations show that physical distancing at airport security checkpoints reduces capacity by up to 75%

Montreal, Canada, 2020-Oct-02 — /Travel PR News/ — Airports Council International (ACI World) has today (1 October 2020) released findings of simulations on the impact of applying physical distancing at airport security checkpoints which show capacity could be reduced by up to 75%. These are represented in the Security Checkpoint Modelling videos. Working with EBEA… Read the full press release

ACI and Amadeus team up for 2020 Airport Service Quality (ASQ) awards

ASQ awards represent the highest possible industry accolade for airport customer experience Montreal, Canada, 2020-Aug-28 — /Travel PR News/ — Airports Council International (ACI) World and Amadeus today (August 26, 2020) announced a strategic partnership to deliver this year’s world-renowned Airport Service Quality (ASQ) awards. The annual Airport Service Quality (ASQ) Awards recognize and reward… Read the full press release