2012-10-19 — /travelprnews.com/ — We are pleased to announce that Rocco Forte’s Brown’s Hotel was last night awarded the ‘SME HR initiative of the year Award’ (for small and medium enterprises), at the 2012 CIPD People Management Awards. Rocco Forte’s Brown’s Hotel prides itself on its unrivalled service and wanted a training programme to reflect this. In 2011, the HR team at Rocco Forte’s Brown’s Hotel, headed up by Tristan Knight, launched several new training initiatives to train, enthuse and retain staff at different levels.
“We have a strong training culture at Brown’s and recognise the importance of motivation from the Executive Team down. The strength of the hotel is its people and our HR team is at the heart of our people. We have created training initiatives, to inspire and enthuse our valuable team, that have already resulted in increased business levels and staff retention.” Stuart Johnson, General Manager MI FIH
The Nourish Leadership Development programme was created for managers, to develop their skills and provide them with a valuable HR toolkit and a relevant qualification to motivate them to meet business objectives. Junior and Assistant Managers attended The Discovery programme to develop vital management skills whilst retaining them in the business and earmarking them for succession. The HR team also initiated an Unrivalled Customer service programme to give team members the opportunity to learn new skills and gain an NVQ Certificate in Customer Service.
“The programme has longevity, and is being rolled out to other hotels… it has also impressively contributed to a wider positive culture change, with consideration of diversity and inclusion being important to its success…. The passion, tenacity and resilience of the HR team in driving forward improvements through progressive techniques, overcoming the barriers of a very traditional mindset to achieve this, was evident throughout this entry and was integral to the team’s success in this category.” CIPD
Brown’s Hotel, Albemarle Street, Mayfair, London, W1S 4BP
Tel: +44 (0)20 7493 6020 Fax: +44 (0)20 7518 4064
Website: www.roccofortehotels.com
Notes to Editors
Rocco Forte Hotels
Rocco Forte Hotels is a family of 13 individual hotels and resorts. Each property has a unique style, reflecting its nationality and location, but all share Rocco Forte Hotels’ trademark attention to detail, high quality and immaculate service.
Established by Sir Rocco Forte in 1996, Rocco Forte Hotels comprises: Hotel de Russie, Rome; Hotel Savoy, Florence; The Balmoral, Edinburgh; The Lowry Hotel, Manchester; Hotel Astoria, St Petersburg; Hotel Amigo, Brussels; Brown’s Hotel, London; Villa Kennedy, Frankfurt; Hotel de Rome, Berlin; The Charles Hotel, Munich; Augustine Hotel, Prague; Verdura Golf & Spa Resort, Sicily; Rocco Forte Hotel Abu Dhabi. Future openings: Jeddah; Marrakech; Cairo; Luxor.
www.roccofortehotels.com
Media Enquiries:
Ilse van Steen/Natasha Berg
Rocco Forte Hotels
Tel: +44 (0)20 7766 3107/3137/3113
Email: pressinformation@roccofortehotels.com