JetBlue to Offer A-List Experience for All Customers Traveling Through LAX Terminal 5
May 17 Move to Terminal 5 Gives JetBlue Customers Access to Premium Concessions, Modern Terminal Design, and Free Terminal-wide Wi-Fi
Move Comes Amid JetBlue’s West Coast Growth and Increasing Popularity of Mint
Starting This Summer, Customers Will Benefit From JetBlue’s Popular Self-Service ‘Line-less’ Lobby, Plus Dedicated JetBlue Mint and Mosaic Check-In Areas
Los Angeles, 2017-May-14 — /Travel PR News/ — JetBlue (NASDAQ: JBLU) today announced details of its upcoming move from Los Angeles International Airport (LAX) Terminal 3 to Terminal 5 on Wednesday, May 17. The seamless shift in JetBlue’s operations will bring a vastly upgraded travel experience for JetBlue customers at the nation’s second busiest airport at a time when the airline is growing its west coast presence and bringing even more Mint flights to LAX.
“The move to Terminal 5 means that our customers will get the true JetBlue experience as soon as they step into our new home at LAX,” said Joanna Geraghty, executive vice president, customer experience, JetBlue. “The move supports our growth in Los Angeles as we add more flights with Mint, expand our customer base and bring onboard more LAX crewmembers.”
The addition of Mint has helped JetBlue grow its brand in Los Angeles. Between LAX and New York’s John F. Kennedy International Airport (JFK) JetBlue has more than doubled the number of flights on the route. And the airline’s overall number of daily flights at LAX has doubled since 2014. JetBlue’s ‘Line-less’ Self-Service Lobby Arrives on the West Coast This Summer Once JetBlue moves its operation to Terminal 5, the airline will begin a series of redesign projects in the check-in lobby.
Starting this summer, customers arriving at LAX will be welcomed by hospitality trained crewmembers and a spacious and modern check-in area designed by Gensler, the team behind JetBlue’s iconic Terminal 5 at New York-JFK. The LAX plan will feature JetBlue’s new self-service lobby with ten check-in positions plus ten interactive self-service kiosks – both are more than double the number at Terminal 3.
The new interactive kiosks feature the latest personal, helpful and simple technology, including self-bag tagging and bag drop capabilities that reduce frustrating airport lines. JetBlue Mint customers and Mosaic members will also have a dedicated check-in area. JetBlue’s new lobby approach launched at New York-JFK last year. Based on customer response, JetBlue has brought the new lobby design to Boston, Fort Lauderdale-Hollywood, San Juan, Newark and Atlanta.
LAX is JetBlue’s first west coast airport to receive the new lobby experience. Upgraded Terminal Experience Terminal 5, with more than a half million square feet of space, recently underwent a multi-million dollar, three-year modernization project which was completed in mid-2015, resulting in spacious gate areas, expanded security screening checkpoints with TSA Pre-Check and Even More Speed®, new jet bridges, new baggage carousels and a bright, state-of-the-art design throughout.
Additional renovation work was done in 2016, creating a world-class facility. Terminal 5 is also home to nearly 20 shopping and food beverage concessions, including the popular Farmers Market To Go which is based on LA’s historic market at Fairfax and 3rd. JetBlue customers will also enjoy free Wi-Fi throughout Terminal 5, the perfect complement to the airline’s free high-speed Fly-Fi on every flight.
Convenient Connections With Partner Airlines
JetBlue partners with 16 other airlines at LAX which fly to Hawaii, Asia, South America and the Middle East, and now it’s easier than ever to make convenient connections. JetBlue codeshare partner Hawaiian Airlines will also relocate to Terminal 5, meaning JetBlue customers connecting to and from Hawaiian flights can do so without leaving the same terminal.
JetBlue’s 15 other partner airlines all operate in the Tom Bradley International Terminal (TBIT), which can be easily accessed using LAX’s recently completed terminal connector. The terminal connector, completed just last year, gives international-bound travelers a direct, post-security path between Terminal 5 and TBIT.
Service Schedule & Customer Communications
JetBlue operations at Terminal 5 will begin on Wednesday, May 17 with JetBlue’s first scheduled departure of the day, Flight #24 to New York’s John F. Kennedy International Airport at 6:10 a.m. All JetBlue flights from May 17 onward will operate at Terminal 5. Ahead of the move, JetBlue is taking various steps to inform customers of the move to Terminal 5.
Customers traveling from LAX on or after May 17 will receive email alerts one to two days prior to their flight reminding them of JetBlue’s new location. These email reminders will continue for several weeks after the move. Additionally, TrueBlue members who qualify for our Mosaic program, and have designated LAX as their home airport, will also receive a note about the transition to Terminal 5. A travel advisory and other web page updates will be made on jetblue.com.
Los Angeles World Airports (LAWA) Coordination
JetBlue’s move to Terminal 5 is part of one of the largest terminal moves in the history of commercial aviation and Los Angeles World Airports (LAWA) is committed to ensuring a seamless transition. Upon entering the airport, updated signs will direct JetBlue customers to Terminal 5. All ground transportation services – taxis, shuttles, on-demand drivers – and airport partners – TSA, CBP – will be updated on JetBlue’s new terminal location.
During the week of the move, customers can expect some 500 new way-finding signs, additional airport personnel, and dedicated staff to assist with customer navigation. If needed, neon green shuttle buses will also be available to transport customers between Terminal 3 and Terminal 5.
Additional information about the move is available at www.laxishappening.com and by using #LAXontheMOVE on social media.
About Los Angeles International Airport (LAX)
LAX is the fourth busiest airport in the world, second in the United States, and was named Skytrax’ 2017 Top 10 Most Improved Airports. LAX served more than 80.9 million passengers in 2016.
LAX offers 742 daily nonstop flights to 101 cities in the U.S. and 1,280 weekly nonstop flights to 77 cities in 42 countries on 64 commercial air carriers.
LAX ranks 14th in the world and fifth in the U.S. in air cargo tonnage processed, with more than 2.2 million tons of air cargo valued at over $101.4 billion.
LAX handled 697,138 operations (landings and takeoffs) in 2016. An economic study based on 2014 operations reported LAX generated 620,610 jobs in Southern California with labor income of $37.3 billion and economic output (business revenues) of more than $126.6 billion. This activity added $6.2 billion to local and state revenues and $8.7 billion in federal tax revenues. The study also reported that LAX’s ongoing capital-improvement program creates an additional 121,640 annual jobs with labor income of $7.6 billion and economic output of $20.3 billion, $966 million in state and local taxes, and $1.6 billion in federal tax revenues.
LAX is part of a system of two Southern California airports – along with Van Nuys general aviation – that are owned and operated by Los Angeles World Airports, a proprietary department of the City of Los Angeles that receives no funding from the City’s general fund.
For more information about LAX, please visit www.lawa.aero/lax or follow on Twitter @flyLAXAirport, on Facebook at www.facebook.com/LAInternationalAirport, and on YouTube at www.YouTube.com/laxairport1.
Information about LAX’s ongoing multi-billion-dollar LAX Modernization Program, as well as tips and shortcuts to help navigate LAX during construction, are available at www.LAXisHappening.com.
As a covered entity under Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and, upon request, will provide reasonable accommodation to ensure equal access to its programs, services, and activities. Alternative formats in large print, braille, audio, and other forms (if possible) will be provided upon request.
About JetBlue Airways
JetBlue is New York’s Hometown Airline®, and a leading carrier in Boston, Fort Lauderdale-Hollywood, Los Angeles (Long Beach), Orlando, and San Juan. JetBlue carries more than 38 million customers a year to 101 cities in the U.S., Caribbean, and Latin America with an average of 1,000 daily flights.
SOURCE: Los Angeles World Airports
Contact: K. Alvarado