Guests now have more choice for a safe, efficient, and flexible travel experience
Denham, United Kingdom, 2021-Apr-15 — /Travel PR News/ — Guests can now check-in to more than 3,000 IHG Hotels & Resorts properties across the U.S. and Canada through their mobile devices, computers and tablets. Digital check-in and check out support safe, secure and convenient experiences for all guests before, during and after their stay.
When it’s time to check-in, guests will receive a notification with the option to check-in from their phone or the IHG App. Once the process is completed, they simply go to a designated lobby area, show their identification and pick up their room key. When it’s time to check out, guests will receive a reminder via email or the IHG App, review their bill, leave the keys in the room and go.
Built on the cloud-based IHG Concerto platform, digital check-in provides a safe, streamlined experience as guests return to travel; and supports IHG’s Stay with Confidence program, which also includes IHG Way of Clean, flexible booking options, and services in different regions around the world. Working with new partners, Cleveland Clinic, and long-time collaborators Ecolab and Diversey, IHG Way of Clean includes new sustainable science-led protocols and service measures for hotels.
Josh Weiss, Vice President, Guest Products and Platforms, IHG Hotels & Resorts said: “Digital check-in is a crucial part of the Stay with Confidence program. Building this capability on our IHG Concerto platform allowed us to work quickly to deliver a product our guests want. It also creates an integrated experience for our hotel colleagues and helps support our owners through recovery. This is beneficial to our hotel teams because it minimizes transaction time and complexity, giving them more time to engage guests on-property in other meaningful ways.”
IHG is piloting this technology in other regions of the world with plans to roll these capabilities out across 4,500 hotels and resorts by the end of the year.
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 16 hotel brands and IHG Rewards, one of the world’s largest hotel loyalty programmes, IHG has nearly 6,000 open hotels in more than 100 countries, and a further 1,800 due to open over the next five years.
- Luxury and Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Kimpton Hotels & Restaurants, Hotel Indigo
- Premium: HUALUXE Hotels and Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels, voco Hotels
- Essentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotels
- Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
InterContinental Hotels Group PLC is the Group’s holding company and is incorporated in Great Britain and registered in England and Wales. Approximately 350,000 people work across IHG’s hotels and corporate offices globally.
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