Hilton Garden Inn and Homewood Suites by Hilton Ranked Highest in North American Guest Satisfaction Index
MCLEAN, Va, 2012-07-25 — /travelprnews.com/ — Today, Hilton Worldwide announced that two of its hotel brands received highest rankings in the J.D. Power and Associates 2012 North America Hotel Guest Satisfaction Index StudySM. Hilton Garden Inn achieved the highest ranking in the “Upscale Segment” in a tie, its ninth highest ranking in the study throughout the past 11 years. Homewood Suites by Hilton was awarded the highest ranking in the “Extended Stay Segment” – the ninth award in 12 years for the brand in the segment.
“Delivering high-quality service and keeping each and every guest satisfied at our more than 3,800 hotels around the world is the key element that makes our business successful,” said Paul Brown, president, brands and commercial services, Hilton Worldwide. “We are proud to lead the Upscale and Extended Stay segments and look forward to continuing to meet and exceed our guests’ expectations.”
Hilton Garden Inn, with more than 540 hotels globally, was awarded top hotel brand in the “Upscale Segment,” coming in 22 points above the segment average and ranking highest in the Food & Beverage category. The brand is known for its signature “glass-wall” pavilion and upscale level of essential service and amenities, including the 24-hour Pavilion Pantry, that contribute to a welcoming sense of arrival. Hilton Garden Inn recently launched the brand’s Satisfaction Promise in January 2012, guaranteeing complete guest satisfaction with every aspect of the guest’s stay.
Homewood Suites by Hilton, the international, upscale, all-suite brand of residential-style hotels with more than 300 locations, led in the “Extended Stay” segment, ranking 68 points higher than the segment average and an impressive 17 points higher than its own 2011 total score. An emphasis on educating property leaders lead to the brand’s largest increases from last year’s study in the categories of Cost/Fees (23 point increase) and Hotel Facilities and Check-In/Check-out (both 20 point increases).This third consecutive award – and ninth award in the segment overall – comes after the launch of new customer service initiatives targeted at advancing team member skills, from Suitekeeping to Front Office Managers. The brand provides true value for business travelers and family vacationers alike, offering spacious studios or one- or two-bedroom suites with full kitchen, complimentary daily hot breakfast and evening dinner with drinks*.
Now in its 16th year, the J.D. Power and Associates study is based on responses from more than 61,716 guests who evaluated 70 different hotel brands in the United States and Canada from June 2011 to May 2012. The study measures overall hotel guest satisfaction across seven hotel segments: Luxury, Upper Upscale, Upscale, Mid-Scale Full Service, Mid-Scale Limited Service, Economy/Budget and Extended Stay. Within each segment, seven key measures determine overall satisfaction, including: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees.
Contact:
Scott Carman
Hilton Worldwide
(703) 883-5803
Scott.carman@hilton.com
news.hiltonhhonors.com
About Homewood Suites by Hilton
Launched in 1989, the Homewood Suites by Hilton brand today has more than 300 hotels open with approximately 80 in the development pipeline. Beyond its spacious suites and home-like amenities, additional guest features include an on-site Suite Shop convenience store, complimentary grocery shopping services*, a complete business center, and laundry services at most locations. For more information, please visit www.homewoodsuites.com.
*Service of alcohol subject to state and local laws. Must be of legal drinking age.
**Guest pays for groceries. Other restrictions apply.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visitJDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About Hilton Garden Inn
Hilton Garden Inn is an award-winning, mid-priced brand which continuously strives to offer today’s frequently travelling busy people with everything they might need during their trip, including complimentary cable and WiFi internet access in all guest rooms, PrintSpot(tm) mobile printing, complimentary round-the-clock business center services, innovative and stress relieving Garden Sleep SystemTM and ergonomic Mirra® chairs designed by Herman Miller. Such that, whether you are on a business trip or a personal trip, Hilton Garden Inn provides you a deep sleep away from home, comfortable working environment, delicious food and comfort and services to help you stay fresh. For further information on Hilton Garden Inn’s North American or European hotels or to plan your next escape, please visit www.HGI.com.
About Hilton Worldwide
Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For 93 years, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 3,800 hotels and timeshare properties, with 630,000 rooms in 91 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®. Visit www.hiltonworldwide.com for more information and connect with Hilton Worldwide at www.facebook.com/
For more information about the company, visit www.hiltonworldwide.com.
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