Customer experience leader will oversee 5,600 flight attendants
SEATTLE, WASHINGTON, 2021-Mar-26 — /Travel PR News/ — Alaska Airlines announced today (March 23, 2021) that Travis Gelbrich will serve as the airline’s new vice president of inflight. In his new role, Gelbrich will provide strategic and operational leadership to the inflight division and oversee Alaska’s 5,600 flight attendants.
Gelbrich was previously the managing director of Alaska’s Guest Customer Assistance, Research and Experience (CARE), where he led 1,400 employees in reservations, customer service, and central bagging service, a role he has had since 2018. He joined Alaska Airlines in 2016 as the managing director of customer experience and design, where he led improvements to the guest experience, implemented new guest satisfaction measures and significantly improved how the company listens to and acts on guest feedback. Prior to joining Alaska, Gelbrich worked 20 years at Microsoft in multiple leadership roles focused on customer service, experience and advocacy.
“Travis is highly respected for delivering results, while engaging his teams and working together toward a common goal,” said Gary Beck, executive vice president and chief operating officer at Alaska Airlines. “He has built his career on creating a culture where employees feel valued, heard and empowered to do the right thing.”
Gelbrich holds a bachelor’s degree in business administration from Gonzaga University and graduate certificates from the University of Washington and the Wharton School at the University of Pennsylvania. He is also a certified customer experience professional from the Customer Experience Professional Association. Originally from Ketchikan, Alaska, Gelbrich worked at the Ketchikan International Airport during summers, while in high school.
About Alaska Airlines
Alaska Airlines and its regional partners serve more than 115 destinations across the United States and North America. The airline provides essential air service for our guests along with moving crucial cargo shipments, while emphasizing Next-Level Care. Alaska is known for low fares, award-winning customer service and sustainability efforts. Guests can earn and redeem miles on flights to more than 800 destinations worldwide with Alaska and its Global Partners. On March 31, 2021, Alaska will officially become a member of the oneworld global alliance. Learn more about Alaska at newsroom.alaskaair.com and blog.alaskaair.com. Alaska Airlines and Horizon Air are subsidiaries of Alaska Air Group (NYSE: ALK).
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SOURCE: Alaska Airlines