Dubai, United Arab Emirates, 2013-01-22 — /travelprnews.com/ — Travelport, the business services provider to the global travel industry, has started the New Year with a bang by launching a new business intelligence suite for travel agents in the Middle East and Africa.
Agentivity brings together a wide range of tools – all offering travel providers a unique and detailed insight into their agency’s activity, client behaviour, booking related issues and more.
It allows automation of corporate reporting by doing queue forwarding, corporate data mailing, as well as giving corporate clients direct access to their organisation’s booking data. Access to Agentivity is online and instant, it has no process changes for agents, and data updates are available constantly around the clock.
“Agentivity offers invaluable business intelligence service to busy travel agency customers by providing real-time data, 24/7, from anywhere in the world, “said Rabih Saab, President and Managing Director, Middle East and Africa, Travelport. “It can significantly improve agent efficiency by aggregating data from multiple suppliers and sources in one place, as well as providing access to valuable customer data, such as advanced booking patterns.
“In addition, Agentivity also offers complete transparency over any booking issues, allowing agents to address any problems in a timely manner and avoid potential human errors thanks to the fully automated process.”
Agentivity was created for Travelport by Inside Group, a technology company that specialises in the travel industry.
“Agentivity helps travel agencies to reduce costs, enhance their quality of service and increase productivity,” said Riaan van Schoor, Director at Inside Group. “We are delighted to provide Agentivity in partnership with Travelport.”
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About Travelport (www.travelport.com)
Travelport is a broad-based business services company and a leading provider of critical transaction processing solutions to companies operating in the global travel industry.
With a presence in over 170 countries, approximately 3,500 employees and 2011 net revenue of $2.0 billion, Travelport is comprised of the global distribution systems (GDS) business, which includes the Galileo and Worldspan brands and its Airline IT Solutions business.
Headquartered in Atlanta, Georgia, Travelport is a privately owned company.
Follow Travelport on Twitter at http://twitter.com/Travelport
Media Contact
Baiba Upmale
PR Manager, Middle East
Travelport
Tel: +971 4 3614836
Mob: +971 (0)566569535
Email: baiba.upmale@travelport.com