(IN SHORT) Heathrow Airport has announced the names of its 24 autonomous cleaning robots following a nationwide competition that drew thousands of entries. The winning names, inspired by pop culture and British humour, include Fleetwood Vac, Meryl Sweep, and Air Floorce One. The robots, now equipped with name tags, operate across airport terminals and can… Read the full news article
Tag Archives: Passenger Experience
HKIA Recognised as World’s Best Airport While Continuing Major Technology and Infrastructure Upgrades
(IN SHORT) Hong Kong International Airport has earned multiple global and regional awards in 2026, including Best Airport in the World at the Global Travel Awards, Best Airport in China at the TTG China Travel Awards and top honors from Skytrax for security processing and washroom facilities. These recognitions highlight HKIA’s strong performance in infrastructure,… Read the full news article
gategroup to Acquire Majority Stake in KLM Catering Services as Both Companies Expand European Operations
(IN SHORT) KLM and gategroup have agreed on a proposed deal in which gategroup will acquire a 75% stake in KLM Catering Services, while KLM retains 25%. The partnership aims to strengthen inflight catering through investment, innovation, and operational efficiency, while maintaining KLM’s involvement in service quality. The collaboration includes plans for a new facility… Read the full news article
ACI World Launches Sixth Annual Innovation Awards to Recognize Leadership and Progress in Airport Operations
(IN SHORT) ACI World has opened submissions for the 2026 Airport Innovation Awards, inviting airports to showcase initiatives that improve passenger experience, operational efficiency, and sustainability. Now in its sixth year, the awards recognize impactful and scalable innovations across four categories. Entries will be reviewed by industry experts, with winners announced at the Airports Innovate… Read the full news article
Shannon Airport Brings Live Music Into the Terminal as School Bands Spectacular Returns With Over 200 Young Performers
(NEWS) SHANNON, Ireland, 2026-Mar-26 — /Travel PR News/ — Passengers moving through Shannon Airport on Thursday afternoon found themselves stepping into something closer to a live performance than a routine travel day, as the terminal filled with music from hundreds of local schoolchildren. The return of the airport’s long-running School Bands Spectacular brought more than 200… Read the full news article
Helsinki Airport Continues to Set Benchmark in Northern Europe with Repeated Skytrax Recognition and Ongoing Passenger Experience Enhancements
(IN SHORT) Helsinki Airport has been awarded Best Airport in Northern Europe for the tenth time at the Skytrax World Airport Awards 2026, highlighting its continued excellence in passenger experience, operational efficiency, and service quality. Based on feedback from millions of global travelers, the recognition reflects Finavia’s long-term commitment to enhancing every stage of the… Read the full news article
Wizz Air Strengthens Position in Global Aviation Rankings with Top Tier Recognition in Ultra Low Cost and Low Cost Categories
(IN SHORT) Wizz Air has been recognized as the world’s second-best ultra-low-cost airline and ranked among the top 10 low-cost carriers globally for 2026 by Airline Ratings, underscoring its ability to deliver a high-quality travel experience while maintaining competitive pricing. The recognition highlights the airline’s investment in a modern fleet, operational reliability, and customer-focused initiatives… Read the full news article
Lufthansa Expands Luxury Service Offering Through New BABOR Collaboration Bringing Tailored Skincare to Long Haul Flights
(IN SHORT) Lufthansa is introducing a new partnership with BABOR as part of its Future Onboard Experience program, bringing premium skincare products to its long-haul flights. The initiative launches in First Class in late March 2026 and expands to Business Class in May, offering upgraded amenity kits and personalized skincare options. First Class passengers will… Read the full news article
From Crisis Care to High-Tech Security Changi Recognises Its Service Champions
(NEWS) SINGAPORE, 2026-Feb-11 — /Travel PR News/ — Changi Airport has recognised outstanding individuals and teams from across its ONE Changi community at its Annual Airport Celebration, highlighting those who have consistently demonstrated exceptional service and upheld the airport’s Service DNA of transforming everyday journeys into memorable experiences for passengers. Based on details shared in official… Read the full news article
Great Northern Market launches in Manchester Airport’s new Terminal 2 bringing street food to UK aviation first
(IN SHORT) Manchester Airport has opened Great Northern Market, a first-of-its-kind street food market hall in its new £1.3bn Terminal 2, featuring six globally inspired kitchens and Gooey’s cookies and coffee around a shared central dining space. Operated by Airport Retail Enterprises UK, the concept reflects modern dining trends and forms part of the airport’s… Read the full news article
Bristol Airport Appoints Zoom Cars as New Official Taxi Operator Under Five-Year Agreement
(IN SHORT) Bristol Airport has appointed Zoom Cars as its new official on-airport taxi operator from 1 February under a five-year contract, replacing Arrow Cars after more than ten years of service. The family-run Bristol firm was selected for its strong employee standards, modern and increasingly electric fleet, and commitment to sustainability and customer service…. Read the full news article
New Technology Partnership Helps flydubai Connect Passenger Data Across the Journey
(NEWS) DUBAI, 2026-Jan-12 — /Travel PR News/ — flydubai has taken a further step in its digital transformation journey through a new partnership with Amperity, aimed at unifying customer data and delivering more personalised travel experiences across the airline’s network. The collaboration reflects flydubai’s broader strategy of investing in innovation to enhance how passengers engage with… Read the full news article
Qatar Airways Extends Starlink Connectivity to Boeing 787 Dreamliners Worldwide
(NEWS) DOHA, 2026-Jan-7 — /Travel PR News/ — Qatar Airways has reached another industry milestone by becoming the first airline globally to install Starlink connectivity on Boeing 787-8 aircraft, extending its high-speed inflight internet offering across an even broader portion of its long-haul fleet. According to information shared by the airline, three Boeing 787 Dreamliners are… Read the full news article
Heathrow Unveils £1.3 Billion 2026 Investment to Modernise Terminals and Improve Passenger Journeys
(NEWS) LONDON, 2025-Dec-19 — /Travel PR News/ — Heathrow has unveiled plans to invest £1.3 billion during 2026 as part of a wide-ranging programme aimed at improving passenger experience while strengthening the airport’s UK-wide supply chain. The investment forms part of Heathrow’s long-term ambition to become an “extraordinary airport,” designed to meet future demand through better… Read the full news article
Meet Mahjong The Therapy Dog Bringing Calm and Compassion to Charlotte Douglas International Airport
(NEWS) CHARLOTTE, NC, 2025-Dec-12 — /Travel PR News/ — Charlotte Douglas International Airport (CLT) is welcoming a very special new member to its award-winning CLT Canine Crew — a therapy dog whose journey to the terminal was shaped by compassion, coincidence and a belief in second chances, according to their press release. Mahjong, a two-and-a-half-year-old Australian… Read the full news article
Amadeus leads major self-service upgrade as Melbourne Airport adopts next-gen bag-drop technology
(NEWS) MADRID, Spain, 2025-Dec-9 — /Travel PR News/ — Amadeus is set to transform the passenger experience at Melbourne Airport, as stated in the company’s official announcement, with more than 70 Seamless Bag Drop S7 Air and S7 Air Hybrid units scheduled for deployment — representing the newest generation of its self-service technology. The installation… Read the full news article
A new era of clean energy and smoother travel experience begins at Shannon Airport with the launch of its airfield solar farm and expanded terminal facilities
(NEWS) SHANNON, Ireland, 2025-Nov-28 — /Travel PR News/ — Shannon Airport has taken a substantial step toward greener aviation operations with the launch of Ireland’s first solar PV farm built within an active airfield — a development expected to generate up to one-fifth of the airport’s electricity needs. The project, coupled with a newly expanded European… Read the full news article
Air India Blends Regional Flavours and Global Inspirations in Its Most Ambitious Menu Overhaul Yet
(NEWS) NEW DELHI, 2025-Nov-20 — /Travel PR News/ — Air India has unveiled an expansive new global menu designed to elevate the inflight dining experience across its international and domestic network, blending India’s diverse regional culinary heritage with contemporary global influences. Now introduced on most ex-India international routes — including services to London, New York, Melbourne,… Read the full news article
Invisible No More: How the Sunflower Symbol Is Redefining Accessibility and Understanding in Global Travel
(NEWS) ZURICH, 2025-Oct-30 — /Travel PR News/ — Zurich Airport Ltd. has announced the introduction of the internationally recognized Hidden Disabilities Sunflower Lanyard from November 1, becoming part of a global network of airports and airlines committed to improving accessibility for passengers with invisible disabilities. The initiative enables individuals with non-visible conditions such as autism, dementia,… Read the full news article
New Assisted Travel lounge at London Luton Airport strengthens its commitment to inclusivity and customer excellence
(NEWS) LONDON, 2025-Sep-16 — /Travel PR News/ — London Luton Airport (LLA) has unveiled its new Assisted Travel lounge, a dedicated facility designed to improve the airport experience for passengers with additional accessibility needs. Located airside and able to accommodate up to 50 travelers, the new lounge offers a range of tailored amenities, including a sensory… Read the full news article
Amadeus technology powers contactless check-in to boarding at Perth Airport in industry-first for Australia
(NEWS) MADRID, 2025-Sep-12 — /Travel PR News/ — Perth Airport is set to become the first airport in Australia to offer a fully automated biometric departure process, following an expanded partnership with Amadeus. Nearly 100 new self-service check-in kiosks and around 40 automated bag drop units will be installed across the airport, all integrated with… Read the full news article
Harry Reid International Airport introduces AI-powered system to display real-time security wait times
(NEWS) LAS VEGAS, 2025-Aug-27 — /Travel PR News/ — Harry Reid International Airport (LAS) has introduced an AI-powered system that provides travelers with real-time security wait times, marking a major step forward in streamlining the passenger experience at one of the nation’s busiest airports. The new system uses artificial intelligence to track passenger flow at security… Read the full news article
New Terminal One at JFK to welcome Qatar Airways operations and debut luxury 15,000-square-foot premium lounge
(NEWS) DOHA/ NEW YORK, 2025-Aug-19 — /Travel PR News/ — Qatar Airways has announced it will relocate its New York operations to the New Terminal One at John F. Kennedy International Airport in 2026, where it will also open its first-ever dedicated lounge in the United States. The award-winning carrier, recently named World’s Best Airline 2025… Read the full news article
First Phase of Korean Air’s Incheon Lounge Renewal Introduces Modern Design, Expanded Dining, and Premium Facilities
(IN SHORT) Korean Air has launched the first stage of its Incheon Airport lounge renewal, unveiling redesigned Miler Club and Prestige East (Right) Lounges as well as two new Prestige Garden Lounges on August 18. The upgraded lounges feature hotel-style interiors, distinct zones for relaxation, work, and dining, and “Live Stations” where Grand Hyatt Incheon… Read the full news article
SFO’s Harvey Milk Terminal 1 Wins UNESCO-Backed Prix Versailles Award for Architectural Excellence
(IN SHORT) San Francisco International Airport’s Harvey Milk Terminal 1 has been recognized by Prix Versailles, in partnership with UNESCO, as one of the World’s Most Beautiful Airports for 2025. Designed to blend relaxation, sustainable design, and compelling art, the terminal honors civil rights leader Harvey Milk with dedicated museum-quality exhibits. Opened in four phases… Read the full news article
Halifax Stanfield Debuts Fifth CT-Equipped Security Lane and Phases Out YHZ Express for Faster Screening
(IN SHORT) Halifax Stanfield International Airport has opened a new fifth security lane featuring CATSA’s CT X-ray technology, allowing passengers to keep liquids, gels, and electronics in their bags while passing through screening. This upgrade—part of a phased plan—boosts efficiency and will lead to the discontinuation of the YHZ Express reservation-only service after June 30,… Read the full news article
Seasonal Loganair Services Return to Belfast City Airport for Festive Travel
(IN SHORT) Belfast City Airport is pleased to host Loganair’s seasonal Christmas flights from the Isle of Man on 20 and 27 December 2025 and 3 January 2026. Operating with a 72-seat ATR 72-600, these three return services will support up to 10,000 daily passenger movements in the lead-up to Christmas. Tickets start at £69.99,… Read the full news article
Three-Way Aviation Alliance Begins Work to Make 90-Seat Electric Aircraft a Reality
(IN SHORT) Elysian Aircraft, together with KLM and Transavia, has initiated a collaborative workshop series to accelerate the deployment of battery-electric aviation. Focusing on Elysian’s 90-seat E9X—capable of 800 km range—the partners will pool expertise in engineering, operations and commercial strategy to ensure viable electric services on regional routes. Transavia contributes real-world operational and maintenance… Read the full news article
Metrolink Introduces ‘Metrolink Alerts’ for Real-Time, Customized Service Notifications
(IN SHORT) Metrolink has launched Metrolink Alerts, a new service allowing passengers to sign up for customized, real-time notifications about service disruptions. The alerts, delivered via text or email, offer greater convenience by allowing passengers to choose what information they receive and when. With this new tool, Metrolink aims to improve communication with riders and… Read the full news article
ANA to Revolutionize Passenger Experience with New Fare Options and Integrated Flight Systems by 2026
(IN SHORT) Starting May 19, 2026, All Nippon Airways (ANA) will enhance the passenger experience by integrating its domestic and international flight systems. This will include new fare options—Standard, Flex, and Simple—designed to offer more flexibility for both domestic and international travelers. ANA will also standardize booking and boarding rules across all flights, including unified… Read the full news article





























