Tag Archives: Passenger Experience

Brussels Airport Successfully Implements Airport Operations Plan Enhancing Passenger Experience and Efficiency

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(IN SHORT) Over the past five years, Brussels Airport led a European project aimed at developing and optimizing an Airport Operations Plan (AOP) to enhance processes and the passenger experience using data-driven predictability. The AOP, defined by SESAR, is a vital tool for optimizing airport operations by integrating data from various systems, prediction models, and… Read the full press release

Emirates Receives 2024 APEX World Class Airline Award for Outstanding Customer Service and Passenger Experience

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Dubai, UAE, 2023-Oct-03 — /Travel PR News/ — Emirates has recently been crowned as a 2024 APEX World Class Airline winner for mastering guest experience and delivering outstanding customer service, at the 2024 APEX/IFSA Awards held in Long Beach, California. Evaluated through a comprehensive audit of quality of service, safety, and health control initiatives, Emirates is one of just… Read the full press release

IATA Revises Air Transport Industry Manuals for Enhanced Safety, Sustainability, and Passenger Experience

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Geneva, Switzerland, 2023-Jan-18 — /Travel PR News/ — The International Air Transport Association (IATA) announced that it has completed the annual revision of its air transport industry manuals for cargo, ground handling, and operations, thus incorporating the updates made to many of the underlying industry standards over the past year. These revisions reflect the sector’s… Read the full press release