Tag Archives: Passenger Experience

Heathrow Unveils £1.3 Billion 2026 Investment to Modernise Terminals and Improve Passenger Journeys

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(NEWS) LONDON, 2025-Dec-19 — /Travel PR News/ — Heathrow has unveiled plans to invest £1.3 billion during 2026 as part of a wide-ranging programme aimed at improving passenger experience while strengthening the airport’s UK-wide supply chain. The investment forms part of Heathrow’s long-term ambition to become an “extraordinary airport,” designed to meet future demand through better… Read the full news article

Meet Mahjong The Therapy Dog Bringing Calm and Compassion to Charlotte Douglas International Airport

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(NEWS) CHARLOTTE, NC, 2025-Dec-12 — /Travel PR News/ — Charlotte Douglas International Airport (CLT) is welcoming a very special new member to its award-winning CLT Canine Crew — a therapy dog whose journey to the terminal was shaped by compassion, coincidence and a belief in second chances, according to their press release. Mahjong, a two-and-a-half-year-old Australian… Read the full news article

Amadeus leads major self-service upgrade as Melbourne Airport adopts next-gen bag-drop technology

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(NEWS) MADRID, Spain, 2025-Dec-9 — /Travel PR News/ — Amadeus is set to transform the passenger experience at Melbourne Airport, as stated in the company’s official announcement, with more than 70 Seamless Bag Drop S7 Air and S7 Air Hybrid units scheduled for deployment — representing the newest generation of its self-service technology. The installation… Read the full news article

A new era of clean energy and smoother travel experience begins at Shannon Airport with the launch of its airfield solar farm and expanded terminal facilities

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(NEWS) SHANNON, Ireland, 2025-Nov-28 — /Travel PR News/ — Shannon Airport has taken a substantial step toward greener aviation operations with the launch of Ireland’s first solar PV farm built within an active airfield — a development expected to generate up to one-fifth of the airport’s electricity needs. The project, coupled with a newly expanded European… Read the full news article

Air India Blends Regional Flavours and Global Inspirations in Its Most Ambitious Menu Overhaul Yet

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(NEWS) NEW DELHI, 2025-Nov-20 — /Travel PR News/ — Air India has unveiled an expansive new global menu designed to elevate the inflight dining experience across its international and domestic network, blending India’s diverse regional culinary heritage with contemporary global influences. Now introduced on most ex-India international routes — including services to London, New York, Melbourne,… Read the full news article

Invisible No More: How the Sunflower Symbol Is Redefining Accessibility and Understanding in Global Travel

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(NEWS) ZURICH, 2025-Oct-30 — /Travel PR News/ — Zurich Airport Ltd. has announced the introduction of the internationally recognized Hidden Disabilities Sunflower Lanyard from November 1, becoming part of a global network of airports and airlines committed to improving accessibility for passengers with invisible disabilities. The initiative enables individuals with non-visible conditions such as autism, dementia,… Read the full news article

New Assisted Travel lounge at London Luton Airport strengthens its commitment to inclusivity and customer excellence

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(NEWS) LONDON, 2025-Sep-16 — /Travel PR News/ — London Luton Airport (LLA) has unveiled its new Assisted Travel lounge, a dedicated facility designed to improve the airport experience for passengers with additional accessibility needs. Located airside and able to accommodate up to 50 travelers, the new lounge offers a range of tailored amenities, including a sensory… Read the full news article

Amadeus technology powers contactless check-in to boarding at Perth Airport in industry-first for Australia

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(NEWS) MADRID, 2025-Sep-12 — /Travel PR News/ — Perth Airport is set to become the first airport in Australia to offer a fully automated biometric departure process, following an expanded partnership with Amadeus. Nearly 100 new self-service check-in kiosks and around 40 automated bag drop units will be installed across the airport, all integrated with… Read the full news article

Harry Reid International Airport introduces AI-powered system to display real-time security wait times

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(NEWS) LAS VEGAS, 2025-Aug-27 — /Travel PR News/ — Harry Reid International Airport (LAS) has introduced an AI-powered system that provides travelers with real-time security wait times, marking a major step forward in streamlining the passenger experience at one of the nation’s busiest airports. The new system uses artificial intelligence to track passenger flow at security… Read the full news article

New Terminal One at JFK to welcome Qatar Airways operations and debut luxury 15,000-square-foot premium lounge

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(NEWS) DOHA/ NEW YORK, 2025-Aug-19 — /Travel PR News/ — Qatar Airways has announced it will relocate its New York operations to the New Terminal One at John F. Kennedy International Airport in 2026, where it will also open its first-ever dedicated lounge in the United States. The award-winning carrier, recently named World’s Best Airline 2025… Read the full news article

First Phase of Korean Air’s Incheon Lounge Renewal Introduces Modern Design, Expanded Dining, and Premium Facilities

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(IN SHORT) Korean Air has launched the first stage of its Incheon Airport lounge renewal, unveiling redesigned Miler Club and Prestige East (Right) Lounges as well as two new Prestige Garden Lounges on August 18. The upgraded lounges feature hotel-style interiors, distinct zones for relaxation, work, and dining, and “Live Stations” where Grand Hyatt Incheon… Read the full news article

SFO’s Harvey Milk Terminal 1 Wins UNESCO-Backed Prix Versailles Award for Architectural Excellence

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(IN SHORT) San Francisco International Airport’s Harvey Milk Terminal 1 has been recognized by Prix Versailles, in partnership with UNESCO, as one of the World’s Most Beautiful Airports for 2025. Designed to blend relaxation, sustainable design, and compelling art, the terminal honors civil rights leader Harvey Milk with dedicated museum-quality exhibits. Opened in four phases… Read the full news article

Halifax Stanfield Debuts Fifth CT-Equipped Security Lane and Phases Out YHZ Express for Faster Screening

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(IN SHORT) Halifax Stanfield International Airport has opened a new fifth security lane featuring CATSA’s CT X-ray technology, allowing passengers to keep liquids, gels, and electronics in their bags while passing through screening. This upgrade—part of a phased plan—boosts efficiency and will lead to the discontinuation of the YHZ Express reservation-only service after June 30,… Read the full news article

Seasonal Loganair Services Return to Belfast City Airport for Festive Travel

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(IN SHORT) Belfast City Airport is pleased to host Loganair’s seasonal Christmas flights from the Isle of Man on 20 and 27 December 2025 and 3 January 2026. Operating with a 72-seat ATR 72-600, these three return services will support up to 10,000 daily passenger movements in the lead-up to Christmas. Tickets start at £69.99,… Read the full news article

Three-Way Aviation Alliance Begins Work to Make 90-Seat Electric Aircraft a Reality

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(IN SHORT) Elysian Aircraft, together with KLM and Transavia, has initiated a collaborative workshop series to accelerate the deployment of battery-electric aviation. Focusing on Elysian’s 90-seat E9X—capable of 800 km range—the partners will pool expertise in engineering, operations and commercial strategy to ensure viable electric services on regional routes. Transavia contributes real-world operational and maintenance… Read the full news article

Metrolink Introduces ‘Metrolink Alerts’ for Real-Time, Customized Service Notifications

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(IN SHORT) Metrolink has launched Metrolink Alerts, a new service allowing passengers to sign up for customized, real-time notifications about service disruptions. The alerts, delivered via text or email, offer greater convenience by allowing passengers to choose what information they receive and when. With this new tool, Metrolink aims to improve communication with riders and… Read the full news article

ANA to Revolutionize Passenger Experience with New Fare Options and Integrated Flight Systems by 2026

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(IN SHORT) Starting May 19, 2026, All Nippon Airways (ANA) will enhance the passenger experience by integrating its domestic and international flight systems. This will include new fare options—Standard, Flex, and Simple—designed to offer more flexibility for both domestic and international travelers. ANA will also standardize booking and boarding rules across all flights, including unified… Read the full news article

SITA and EGYPTAIR Collaborate on Groundbreaking Infrastructure Upgrade to Enhance Operational Efficiency

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(IN SHORT) SITA has partnered with EGYPTAIR to upgrade the airline’s network infrastructure, enhancing efficiency, resilience, and reliability. The collaboration includes the integration of cloud-native solutions such as SITA Connect Go, as well as the implementation of SITA’s Community Departure Control System (DCS) to streamline ground operations. The partnership aims to reduce reliance on legacy… Read the full news article

Qatar Airways Makes Aviation History with the World’s First E-Sports Competition Held at 35,000 Feet

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(IN SHORT) Qatar Airways has made aviation history by hosting the world’s first e-sports competition aboard a commercial aircraft, ‘Gaming in the Sky’, during a flight from Doha to London on 11 May 2025. The event, powered by Starlink’s ultra-fast connectivity, brought together top gaming talent and allowed fans to follow the action live via… Read the full news article

Oakland International Airport Unveils Newly Renovated Terminal 1 Check-In Lobby

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(IN SHORT) Oakland International Airport has completed its Terminal 1 Check-In Counter Replacement Project, unveiling a modernized lobby with updated finishes, lighting, and a refreshed aesthetic. The project, completed by Turner Construction and designed by HNTB, is part of OAK’s ongoing efforts to improve the passenger experience, which includes new restaurants, retail stores, and ongoing… Read the full news article

Carolynne Ross Celebrates 10,000 Volunteer Hours at Edmonton International Airport, Enhancing Passenger Experience

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(IN SHORT) Carolynne Ross, a volunteer at Edmonton International Airport (YEG), has celebrated a remarkable milestone by logging her 10,000th hour of service. For over two decades, Carolynne has been a vital part of the YEG Airport Volunteer Ambassador team, helping travelers navigate the airport and providing a welcoming and stress-free experience. Through her dedication… Read the full news article

Emirates Renews Shirt Sponsorship with Olympique Lyonnais for Another Five Years

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(IN SHORT) Emirates has extended its shirt sponsorship agreement with Olympique Lyonnais until the 2029-2030 season, reinforcing its commitment to the French football club and its connection to the Rhône-Alpes region. As part of the renewed partnership, Emirates will continue to support Olympique Lyonnais with significant branding and fan engagement opportunities, including player escort experiences… Read the full news article

Hong Kong International Airport (HKIA) Recognized for Excellence and Environmental Sustainability

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(IN SHORT) Hong Kong International Airport (HKIA) has been recognized for its excellence in service and environmental sustainability, winning “Best Airport in China” at the 2025 TTG China Travel Awards for the second consecutive year. Additionally, the airport’s “Renewable Diesel Pilot Project” earned the Gold Award in the ACI Green Airports Recognition 2025 for its… Read the full news article

United Airlines Partners with JetZero to Revolutionize Aircraft Efficiency and Customer Experience

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(IN SHORT) United Airlines has partnered with JetZero to invest in the development of the revolutionary Z4 blended wing body aircraft. This collaboration includes the potential to purchase up to 200 aircraft, contingent on JetZero achieving key milestones. The new aircraft design promises up to 50% greater fuel efficiency and a significantly enhanced passenger experience,… Read the full news article

Antalya Airport Completes Major Terminal Expansion Ahead of Record Passenger Growth and 2027 Concession Launch

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(IN SHORT) Antalya Airport has completed the first phase of its major expansion, adding over 160,000 square meters of terminal space to accommodate record passenger growth. Operated by a joint venture between Fraport AG and TAV Airports Holding, the project enhances both international and domestic facilities. A new joint venture, Best Food for All (BFA),… Read the full news article

Ethiopian Airlines Celebrated for Best Food Service and Cabin Innovation at 2025 Global Aviation Awards

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(IN SHORT) Ethiopian Airlines has earned two major awards at aviation events in Hamburg, Germany: ‘Outstanding Food Service by a Carrier – Africa’ at the 2025 PAX Readership Awards and Bronze in ‘Cabin Concept of the Year 2025’ at the Onboard Hospitality Awards. This marks the third time the airline has been recognized for inflight… Read the full news article

Air Canada Unveils Next-Generation Airbus Airspace Cabin on A220, Featuring XL Overhead Bins with 15% Increased Capacity and Enhanced In-Flight Comfort

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(IN SHORT) Air Canada has been named the launch customer for Airbus’s Airspace cabin on the A220, featuring new XL overhead bins that increase bag capacity by over 15%, as well as a redesigned ceiling and improved lighting. This innovative cabin upgrade, delivered early in 2026, is part of Air Canada’s broader initiative to enhance… Read the full news article

IATA Launches Contactless Travel Directory to Accelerate Biometric Innovation in Aviation

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(IN SHORT) IATA has introduced its Contactless Travel Directory to quickly expand contactless travel solutions by providing a centralized system for airlines. The Directory offers a single reference point, detailed traveler eligibility criteria, and essential technical protocols to support biometric identification across various travel stages—such as bag drop, lounge and security access, and boarding. Emphasizing… Read the full news article

Emirates Expands Riyadh Services with Next-Gen Refurbished Boeing 777s and Exclusive Premium Offerings

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(IN SHORT) Emirates has announced plans to introduce refurbished Boeing 777s on additional daily flights between Dubai and Riyadh, making Riyadh the first Middle Eastern and GCC city served entirely by these modernized aircraft. The new services will begin on 30 March 2025 for flights EK815 and EK816, with a third service commencing on 7… Read the full news article

dnata Secures Major Inflight Catering Deals with HNA Group Airlines for Key Australian Routes

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(IN SHORT) dnata has won three long-term contracts to provide inflight catering services to Hainan Airlines, Tianjin Air, and Beijing Capital Airlines (formerly part of HNA Group) at Melbourne International Airport and Sydney International Airport. The contracts will see dnata produce approximately 380,000 meals per year for flights operating between Melbourne and China, which serve… Read the full news article