Tag Archives: customer service

From Biodiversity to Customer Excellence, Shannon Airport Group Continues Its Winning Journey

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(NEWS) SHANNON, Ireland, 2025-Oct-8 — /Travel PR News/ — The Shannon Airport Group has reaffirmed its leadership in Ireland’s aviation and sustainability landscape, earning national recognition for its groundbreaking environmental initiatives and commitment to service excellence. The Group recently secured the prestigious Chambers Ireland Environment & Biodiversity Award for its innovative Thady’s Hill Conservation Grazing Project… Read the full news article

Dolphin Dynamics supports Border Travel in major digital shift with booking automation and system integration

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(NEWS) LONDON, 2025-Aug-19 — /Travel PR News/ — Dolphin Dynamics has welcomed Border Travel, a member of the Advantage Travel Partnership, as the Scottish independent travel agency embraces digital automation for the first time in its 60-year history. Established in 1964 and proudly independent since its founding, Border Travel had operated entirely through manual processes until… Read the full news article

Southwest Airlines introduces Getaways vacation packages offering bundled travel with added flexibility and rewards

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(NEWS) DALLAS. TX, 2025-Aug-19 — /Travel PR News/ — Southwest Airlines has entered the packaged vacations market with the launch of its new in-house product, Getaways by Southwest™, designed to give travelers a more convenient and stress-free way to plan trips. The offering allows customers to bundle flights with hotels, rental cars, and ground transportation… Read the full news article

Emirates Group launches global hiring campaign to add 17,300 people across 350 roles with 2,100 recruitment events in 150 cities

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(IN SHORT) The Emirates Group has begun a global recruitment push to hire 17,300 people across 350 roles in FY 2025, reinforcing rapid growth at Emirates and dnata. Roles span cabin crew, pilots, engineers, commercial and sales teams, customer service, ground handling, catering, IT, HR and finance, with dnata alone adding over 4,000 cargo, catering… Read the full news article

Emerald Airlines Crowned UK’s Most Punctual Airline as Belfast City Airport Retains Top Spot for Punctuality

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(IN SHORT) Emerald Airlines, operator of Aer Lingus Regional, has been named the UK’s most punctual airline for 2024, according to data from the UK Civil Aviation Authority. The airline’s achievement, coupled with Belfast City Airport’s continued success as the UK’s most punctual airport for the second year in a row, showcases a strong partnership… Read the full news article

flydubai Unveils Upgraded Travel Shop in Deira, Reflecting Commitment to Modern Customer Service

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(IN SHORT) flydubai has unveiled its newly renovated Travel Shop in Deira, Dubai, providing customers with an upgraded, modern space that reflects the airline’s commitment to delivering an enhanced service experience. The revamped shop offers services such as flight bookings, UAE visa services, and travel plan modifications, all facilitated by experienced agents. This refurbishment is… Read the full news article

Singapore Airlines Partners with OpenAI to Implement Advanced Generative AI Solutions

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Joint Release With OpenAI (IN SHORT) Singapore Airlines (SIA) has partnered with OpenAI to bring advanced Generative AI solutions to the airline’s customer service and operations. The collaboration will enhance SIA’s AI-powered virtual assistant, providing smarter, personalized support for customers and improving staff productivity. SIA will also leverage AI to optimize operational tasks like flight… Read the full news article

Vienna Airport Secures 2025 Skytrax Award for Best Airport Staff in Europe as It Expands Terminal 3 Southern Expansion to Boost Service Excellence

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(IN SHORT) Vienna Airport has been named “Best Airport Staff in Europe 2025” by Skytrax, making it the top-rated airport team for the fifth time in its history. Awarded based on extensive passenger evaluations that highlighted high levels of friendliness, efficiency, and a strong team culture, the accolade was presented during the Passenger Terminal Expo… Read the full news article

ACSA Supports ATNS Efforts and Announces Temporary IFP Suspension at Three Airports

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(IN SHORT) ACSA has announced that, as of 8 April 2025, three airports—Richards Bay, Upington, and Bram Fischer International in Bloemfontein—will temporarily suspend their Instrument Flight Procedures until maintenance is completed, meaning operations will be limited to Visual Meteorological Conditions only during periods of reduced visibility. Meanwhile, other major airports, including O.R. Tambo, King Shaka,… Read the full news article

HMSHost Named Best Overall Restaurateur at AX Awards

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(IN SHORT) At the 2025 AX Awards during the 21st annual Airport Experience Conference, HMSHost, a leading global travel dining operator and part of Avolta AG, was awarded Best Overall Restaurateur for its outstanding performance in operations, customer service, creativity, food quality, and marketing. The award underscores HMSHost’s innovative approach to making the travel journey… Read the full news article

Emirates Expands Retail Footprint with the Launch of Emirates World in Cairo

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The opening expands the Emirates World footprint to three stores in Africa and nine globally (IN SHORT) Emirates has launched its Emirates World store in Cairo, marking the airline’s continued expansion in the retail sector. The new store offers customers in Egypt a personalized, interactive experience with advanced technologies and expert advice. This milestone reflects… Read the full news article

DFW Airport Ambassadors: Volunteers Offering Warm Texas Hospitality to Millions of Travelers

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(IN SHORT) The DFW Airport Ambassadors program, consisting of over 300 volunteers in distinctive gray and orange uniforms, plays a crucial role in enhancing the travel experience at Dallas Fort Worth International Airport. These volunteers assist passengers with gate navigation, ride directions, and emotional support, offering a warm Texas welcome. The program has recently been… Read the full news article

Emirates Receives 2024 APEX World Class Airline Award for Outstanding Customer Service and Passenger Experience

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Dubai, UAE, 2023-Oct-03 — /Travel PR News/ — Emirates has recently been crowned as a 2024 APEX World Class Airline winner for mastering guest experience and delivering outstanding customer service, at the 2024 APEX/IFSA Awards held in Long Beach, California. Evaluated through a comprehensive audit of quality of service, safety, and health control initiatives, Emirates is one of just… Read the full news article

Celley Buchanan elected vice president of airport operations and customer service at Alaska Airlines

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SEATTLE, WA, 2022-Jun-21 — /Travel PR News/ — Alaska Airlines’ board of directors has elected Celley Buchanan vice president of airport operations and customer service. In this role she is responsible for all aspects of the airline’s airport operations across its broad network, excluding Seattle. Buchanan is a 23-year veteran of Alaska Airlines and Horizon… Read the full news article

Customer service, hospitality, security jobs available at Manchester Airport’s Jobs Fair which starts on 10 February 2022

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Jobs fair will be held on Thursday 10th February Hundreds of roles available at Manchester Airport, including 500 in security Other roles include customer services and hospitality positions Recruitment drive comes after travel restrictions were eased, with a range of benefits on offer to MAG employees To book a place visit the Jobs Fair’s Eventbrite page Manchester, UK,… Read the full news article

Emirates SkyCargo’s milestones throughout 2021

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Dubai, UAE, 2022-Jan-05 — /Travel PR News/ — Emirates SkyCargo successfully navigated the complex landscape of the global logistics and supply chain industry in 2021 by focusing on its signature strengths and values- agility and responsiveness, customer focus, innovation, fleet and network capabilities. The airfreight division of Emirates notched up numerous milestones throughout the year,… Read the full news article

British Airways to empower cabin crew with iPhone XRs to help them deliver personalised customer service

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Every member of British Airways’ 15,000 cabin crew will receive an iPhone XR in latest phase of multi-million pounds investment in technology and training New phones are part of initiative to empower cabin crew to deliver personalised customer service to customers Investment comes after British Airways awarded prestigious Skytrax gong for Best Airline Staff in… Read the full news article

Deutsche Hospitality Customer Service now can also be reached via WhatsApp Business

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Deutsche Hospitality adds WhatsApp Business to its communication channels Frankfurt am Main, Germany, 2019-Jul-30 — /Travel PR News/ — As part of a pilot cooperation project, Deutsche Hospitality Customer Service can also be reached via WhatsApp Business with immediate effect. This innovative concept is the result of Deutsche Hospitality’s collaboration with Facebook and its marketing… Read the full news article

Southwest Airlines’s Rapid Rewards retains title of Best Customer Service for the seventh consecutive year at InsideFlyer Magazine’s Freddie Awards

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DALLAS, TX, 2019-May-01 — /Travel PR News/ — Southwest Airlines Co.’s (NYSE: LUV) frequent flyer program, Rapid Rewards®, held onto its title of Best Customer Service for the seventh consecutive year at InsideFlyer Magazine’s Freddie Awards. Rapid Rewards was also named Program of the Year for the fourth year in a row. “We are thrilled to win… Read the full news article

GBTA Foundation whitepaper: As the hotel industry transition to new technological advancements, it is also critical that hotels do not lose sight of the importance of customer service

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ALEXANDRIA, VA, 2015-7-15 — /Travel PR News/ — Business travelers are generally open to new technological advancements that will improve their hotel booking and staying experience, however there are some concerns around adoption rates among older travelers, according to a new whitepaper from the GBTA Foundation, the education and research arm of the Global Business Travel Association… Read the full news article