MONTREAL, 2013-01-16 — /travelprnews.com/ — A railroad blockade in the Marysville area between Belleville and Kingston affects the movement of VIA Rail (www.viarail.ca) trains and its passengers between Toronto-Montréal and Toronto-Ottawa in both directions.
Although this situation causes substantial additional expenses and forces our employees to work long hours, VIA Rail’s foremost priority is to ensure that our customers reach their destinations as comfortably and safely as possible. Passengers with itineraries passing through the site of the blockade will be accommodated with ground transportation.
VIA Rail appreciates the understanding of its passengers. Customers who need any further information, or wishing to cancel or change their date of travel, may do so at no additional charge by calling 1 888 VIA-RAIL (1 888 842-7245) or 1 800 268-9503 (hearing impaired) to speak with an agent. For updated information, follow us on Twitter @VIA_rail and on Facebook.
Some delays can be expected. As this is a situation beyond the control of VIA, service recovery such as late train travel credits or credits for bus substitutions will not be offered for affected trains.
Passengers with reservations choosing not to travel can receive a full refund. Those wishing to exchange their ticket for a later date may do so at no additional charge.
About VIA Rail Canada
As Canada’s national passenger rail service, VIA Rail Canada’s (www.viarail.ca) mandate is to provide safe, efficient and reliable passenger transportation, with service in the country’s two official languages. VIA operates intercity, regional and transcontinental trains linking 450 communities across its 12,500-kilometre network. Recipient of the RAC’s Safety Award in 2012 for the 11th time in 12 years, and of the 2012 Agent’s Choice Award voted on by Canadian travel agents and presented by Baxter Travel Media, VIA safely transports over four million passengers annually. Since 2007, the Government of Canada has provided VIA Rail with nearly $1 billion in capital investment funding. Follow the evolution of current projects at viarail.ca/transformingVIA.