Qatar Airways Group publishes its Sustainability Report for FY2019-21

Qatar Airways Group publishes its Sustainability Report for FY2019-21

  • World’s Best Airline remains dedicated to connecting people and moving cargo while continuing to focus on environmental sustainability
  • Aligns with United Nations Sustainability Development Goals (UN SDGs) to positively impact the world
  • During COVID-19, safety, security and health of passengers and employees remained its highest priority

DOHA, Qatar, 2022-May-24 — /Travel PR News/ — Qatar Airways Group has today published its Sustainability Report for FY2019-21, a special 2-year edition themed “Response, Relief, Recovery, Resilience”. Acknowledging the unprecedented circumstances the global aviation community faced in 2020, the approach of this two-year report differs from previous years, due to the impact of the COVID-19 pandemic on its business as usual operation.

The latest report details how the airline group was able to quickly respond to the needs of its customers, and its relief efforts in providing repatriation to people stranded and transport of essential medical and other supplies, as well as the airline’s strategy to recover and build resilience to ensure long-term business sustainability.

Qatar Airways was adept in aligning short-term emergency responses with investments into long-term economic, social and environmental objectives to ensure the safety, security and well-being of its passengers and employees. It maintained its mission of ‘Connecting People and Moving Cargo’ safely and hygienically, becoming an airline customers can trust and rely on.

Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said: “The COVID-19 pandemic challenged the industry, businesses large and small, local and national governments, families, and individuals in ways few of us could have imagined. While it impacted every aspect of our business in 2020 and 2021, we worked to address the pandemic while continuing to drive industry’s agenda toward net-zero. Our industry recognises that there is more work to be done. We will continue to share our progress and be responsible for ensuring a safe and sustainable industry for future generations.”

During the peak of the pandemic, Qatar Airways remained steadfast in its ambition to demonstrate leadership in environmental sustainability, and continued to work on cementing the path towards a sustainable recovery and contributing to the conservation of global biodiversity with its zero-tolerance policy towards illegal trafficking of wildlife and its products. Together with oneworld member airlines, Qatar Airways committed to net zero carbon emissions by 2050, becoming the first global airline alliance to unite behind a common target to achieve carbon neutrality. It also partnered with IATA to launch its voluntary carbon offset programme for passengers, which has now extended to include its cargo and corporate clients, while continuing to improve our environmental performance and securing the accreditation to the highest level in the IATA Environmental Assessment Programme (IEnvA).

Today, passengers can enjoy seamless connectivity to more than 140 destinations across the airline’s extensive global network via the best airport in the world, Hamad International Airport, connecting with popular destinations across the Middle East, Africa, Asia and Australasia.

The 2021 Sustainability Report can be found on or downloaded directly here

Notes to Editors:

A multiple award-winning airline, Qatar Airways was recently announced as the ‘Airline of the Year’ at the 2021 World Airline Awards, managed by the international air transport rating organisation, Skytrax. It was also named ‘World’s Best Business Class’, ‘World’s Best Business Class Airline Lounge’, ‘World’s Best Business Class Airline Seat’, ‘World’s Best Business Class Onboard Catering’ and ‘Best Airline in the Middle East’. The airline continues to stand alone at the top of the industry having won the main prize for an unprecedented sixth time (2011, 2012, 2015, 2017, 2019 and 2021).

Qatar Airways recognises the importance of environmental sustainability in aviation. We are committed to being at the forefront and working in collaboration with our global and regional partners on achieving the industry’s decarbonisation goals.

Qatar Airways has also become the first global airline in the world to achieve the prestigious 5-Star COVID-19 Airline Safety Rating by Skytrax. This follows the success of Hamad International Airport (HIA) as the first airport in the Middle East and Asia to be awarded a Skytrax 5-Star COVID-19 Airport Safety Rating. These awards provide assurance to passengers across the world that the airline’s health and safety measures are subject to the highest possible standards of professional, independent scrutiny and assessment. For full details of all the measures that have been implemented on board and at HIA, please visit

For further information, please contact:

Qatar Airways Group, Corporate Communications Department
Tel: +974 4022 2200

Source: Qatar Airways