Macau Government Tourist Office presents training workshop certificates to industry partners

2013-06-07 — /travelprnews.com/ — Macau Government Tourist Office (MGTO) has recently organized the “Effective Travel Agency Supervisory Management Workshop” and “Technique in Handling Dissatisfied Customer Workshop for Tour Guides”, two professional training sessions for travel industry partners in response to the city’s booming tourism development. MGTO held a certificate presentation ceremony today (June 6) for the workshop attendees.

The ceremony was held at Tourism Activity Centre at 5 p.m. today (June 6). In the ceremony, MGTO Director Maria Helena de Senna Fernandes, Deputy Directors Manuel Pires and Cecilia Tse presented the attendance certificates to nearly 100 trade partners who joined the workshops, encouraging the trade to keep upgrading their service quality and work efficiency for enhancement of Macau’s tourist-city image. Pacing with Macau’s rapid tourism development, the tourism and related industries are demanded to keep enhancing their professional skills and service quality in order to meet the customers’ diverse needs. MGTO thus held related workshops which offered training specifically for tour guides and travel-agency executives or managers. The workshops won active participation among the trade partners.

MGTO well recognizes the significance of human resources and service quality on Macau’s path towards a World Centre of Tourism and Leisure and its diversified development. The office will therefore continue to foster and coordinate professional training opportunities for the tourism sector while encouraging the trade partners to upgrade themselves and dedicate their efforts to Macau travel industry.

e-mail: media@macautourism.gov.mo