Bahrain Airport Company announces new tender for its call centre and public announcement functions

Muharraq, Bahrain, 2018-Mar-22 — /Travel PR News/ — Bahrain Airport Company (BAC), the operator and managing body of Bahrain International Airport (BIA), has issued a new tender for operators wishing to operate the airport’s call centre and public announcement (PA) functions. BIA currently operates the call centre through the Interactive Voice Response (IVR) system and announcements are made through a PA system operating 24/7 and 365 days a year.

BAC Chief Commercial Officer, Ayman Zainal, said: “Customers are the number one priority for any airport, which is why the call centre and its effective operation are so important. While we endeavour to provide all necessary information through our online portal, there may be instances when customers have additional requirements or particular enquires. Through this tender, Bahrain Airport Company will outsource the call centre functions and PA system through a solution that includes highly qualified agents to handle calls from the public in regards to flight information, airport facilities, and airport services.”

The deadline for proposal submissions is April 11th 2018. All submissions which meet the criteria will undergo a technical and financial evaluation process to select the best proposals. For more information, please visit the Bahrain Tender Board website at

SOURCE: Bahrain International Airport


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