Amex GBT and Amadeus Renew Strategic Long-Term Technology Agreement to Enhance Customer Experience in Business Travel

Amadeus will provide technology solutions to enable Amex GBT to deliver on its strategic pillars and business priorities

Madrid, Spain, 2023-Feb-16 — /Travel PR News/ — American Express Global Business Travel (Amex GBT) and Amadeus have renewed their strategic long-term technology agreement to address the challenges and opportunities of the evolving business travel sector. The agreement will further strengthen Amex GBT’s world leading B2B travel platform by using Amadeus’s technical capabilities to help deliver an enriched, high-quality customer experience and operational efficiency.

Rajiv Ahluwalia, Amex GBT’s EVP, Global Supplier Partnerships, said: “Having the most valuable marketplace in travel means delivering the best-in-class air, hotel, and ground content, along with a full suite of servicing products and capabilities for our clients. As a key partner, Amadeus is ideally placed to help us deliver value for customers and suppliers and continue to bring innovation into the marketplace.”

Amex GBT will use a broad range of Amadeus solutions through the renewed technology collaboration to deliver servicing and support for customers, and to provide state of the art disruption management solutions. Amex GBT will use the Amadeus Travel Platform to offer the widest possible range of content, including NDC-sourced content, to customers in an efficient, scalable way through the Amex GBT marketplace.

Rajiv Rajian, Amadeus EVP and Chief Commercial Officer, Travel, Americas said: “Our new agreement with Amex GBT focuses on meeting traveler demands of today and tomorrow, delivering the right content and the right services at the right moment in the traveler’s journey. Our reach across the travel ecosystem means we can connect the dots in ways that help overcome content fragmentation. Combined with Amex GBT’s expertise and customer servicing, together we can build the journeys and experiences travelers want. We look forward to working with Amex GBT to support their growth for many years to come.”

Source: Amadeus IT Group

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