The world’s fastest-growing airline is now also the Best Airline in the World for passenger customer service
NEW YORK, 2016-Nov-16 — /Travel PR News/ — Based on annual rankings of airlines worldwide, Qatar Airways has been announced as the Best Airline in the World, by AirHelp Worldwide, based in New York City. Qatar Airways captured the number one spot over 77 other airlines ranked by AirHelp internationally. Using data collected from worldwide travellers who look to AirHelp for support, the rankings indicate which airline tops the charts in helping travellers when an issue arises.
Qatar Airways is renowned for its customer service and Arabian hospitality; striving to make every trip a pleasant and memorable one. Qatar Airways’ on-board service features sophisticated meals designed by celebrated chefs, up to 3,000 entertainment options and Wi-Fi via Oryx One as well as some of the most spacious seats in the air; all delivered by award-winning Cabin Crew. Likewise, Qatar Airways’ luxurious service in the air is complemented by exceptional ground staff across its global network, all Qatar Airways’ lounges and at customer service centres worldwide.
Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said: “Qatar Airways’ Best Airline in the World award from AirHelp is truly an honour and a credit to the thousands of men and women that work for Qatar Airways around the world. Qatar Airways staff are dedicated to delivering the highest levels of service, which brings passengers back to Qatar Airways again and again. At Qatar Airways, we believe that your trip – be it a holiday with your family or business travel with colleagues – begins the minute you travel with Qatar Airways.”
“As passengers worldwide see customer service being diminished by many major airlines, they are instead being driven to choose carriers that offer more than just a seat from A to B. An airline such as Qatar Airways, who understands the importance of putting the customer first, is setting the bar high and is an example for the rest of the industry of how to put the customer experience at the forefront of the airline product,” AirHelp Chief Executive Officer Henrik Zillmer said.
AirHelp was formed in 2013 to assist passengers worldwide who have experienced delays, cancellations or overbooking. Passengers without the time or the knowledge to address airline service gaps look to AirHelp to help to support them. To date, the company has helped over 1.2 million passengers resolve their air travel-related issues.
Qatar Airways has received a number of accolades this year, including Skytrax’s Best Staff Service in the Middle East, World’s Best Business Class 2016 and Best Business Class Airline Lounge as well as Best Business Class from Business Traveller Awards. Last month Qatar Airways was awarded three prestigious honours at the 2016 Travel Weekly Magellan Awards held in New York: Gold, the highest honour, was awarded to Qatar Airways for its International Business Class experience on the A350 aircraft, and Silver was awarded for its International Economy Class as well as for its ‘Going Places Together’ brand campaign.
For images please visit: https://www.flickr.com/photos/qatarairways/albums/72157676642497735
About Qatar Airways:
Qatar Airways, headquartered in Doha, Qatar, is one of the fastest growing airlines operating one of the youngest fleets in the world. Now in its 19th year of operations, Qatar Airways has a modern fleet of 190 aircraft flying to more than 150 key business and leisure destinations across six continents.
A multiple award-winning airline, Qatar Airways was awarded World’s Best Business Class; Best Business Class Airline Lounge and Best Airline Staff Service in the Middle East at the prestigious 2016 World Airline Awards managed by international air transport rating organisation Skytrax.
Qatar Airways is a member of the oneworld global alliance. The award-winning alliance was named the World’s Best Airline Alliance 2015 by Skytrax for the third year running. Qatar Airways was the first Gulf carrier to join global airline alliance, oneworld, enabling its passengers to benefit from more than 1,000 airports in more than 150 countries, with 14,250 daily departures.
Oryx One, Qatar Airways’ inflight entertainment system offers passengers up to 3,000 entertainment options from the latest blockbuster movies, TV box sets, music, games and much more. Passengers flying on Qatar Airways flights served by its B787, A350, A380, A319 as well as select A320 and A330 aircraft can also stay in touch with their friends and family around the world by using the award-winning airline’s on-board Wi-Fi and GSM service.
Qatar Airways is one of the world’s leaders in sponsoring global sporting events, including the strategic team sponsorships of FC Barcelona and Al-Ahli Saudi Arabia FC. Qatar Airways’ strategy reflects the values of sports as a means of bringing people together, something at the core of the airline’s own brand message – Going Places Together.
Qatar Airways Cargo, the world’s third largest cargo carrier, serves more than 50 exclusive freighter destinations worldwide via its Doha hub and also delivers freight to more than 150 key business and leisure destinations globally on 190 aircraft. The Qatar Airways Cargo fleet now includes eight Airbus 330Fs, 11 Boeing 777 freighters and two Boeing 747 freighters.
For further information contact:
Qatar Airways Group, Corporate Communications Department
Tel: +974 4022 2200, Fax: +974 40225350
For Qatar Airways corporate images, please click here: http://www.qatarairways.com/corporateimages
AirHelp is a Y Combinator-backed company that helps travelers assert their legal rights and file for the flight disruption compensation they are rightfully entitled to under passenger rights laws.
Since its founding in 2013, the company has processed $85 million in total compensation for disrupted passengers, and to date has helped more than 1.2 million people worldwide.
AirHelp is live in 19 countries, offers support in 13 languages and employs 300 AirHelpers globally. For more information visit www.airhelp.com.
For further information contact:
Cecilia Minges, AirHelp Global PR Manager
Tel: +1 646 853 6050
SOURCE: Qatar Airways