PARIS, 2016-Oct-20 — /Travel PR News/ — A portmanteau of the words hack and marathon, the hackathon is an event during which teams made up of developers, designers, logistics specialists or sponsors develop an IT project, generally a computer programme or application, over a short period.
On launching the Customer Priority Hackathon, on the theme of customer travel experience in case of unexpected events, the company is pursuing its innovative approach in order to achieve its digitalization objectives. Air France is thus choosing to break away from the corporate context and adopt a start-up posture, still focusing on the customer.
Calling all developers, designers, logistics specialists and sponsors! Come and take part in Air France’s forthcoming Customer Priority Hackathon from 25 to 27 November 2016 at the Zalthabar, 48 rue de Villiers in Levallois-Perret.
Between adverse weather conditions and unexpected disruptions, each year, passengers’ travel plans are disrupted by flight cancellations or delays. Costly and difficult to manage, the travel experience in the event of an irregularity is a major challenge for an airline. With this innovative approach, Air France wishes to strengthen its commitment to ensuring its customers’ satisfaction.
By registering on hackathonprioriteclient.airfrance.fr today, participants, in teams of 2 to 5 people, will have 48 hours to develop an innovative solution to assist customers in the event of an irregularity and offer them the best possible travel experience.
In this way, 110 participants (external participants and Air France staff) will work day and night following a series of briefs based on four traveler profiles. They will have access to Air France data, real examples collected by the company and experts to assist them throughout this challenge.
48 HOURS TO DEVELOP A PRODUCT, A JURY AND REWARDS
At the end of the 48-hour hackathon, the jury, which notably includes an Air France customer, will choose the winners – three teams of external participants and a team comprising Company staff. Moreover, the jury may designate up to three “favourite creations” to be subsequently developed and rolled out within Air France.
Rewards for the winning teams of external participants –
1st prize – a return trip* from Paris to Bangkok, Fort-de-France, Hong Kong, Miami, Moscow, New York, Pointe-à-Pitre, Rio de Janeiro, Tokyo or San Francisco
2nd prize – a return trip* from Paris to Algiers, Athens, Berlin, Istanbul, Lisbon, London, Rabat, Rome, Stockholm, Warsaw or Venice.
3rd prize – a Bitebird 4G WiFi hotspot including €100 of prepaid data credit.
Connect to hackathonprioriteclient.airfrance.fr to discover the hackathon rules and programme.
PREPARE YOUR MOST INNOVATIVE IDEAS IN AIR FRANCE’S IDEA ZONE AND TAKE ADVANTAGE OF A DEDICATED WORKSHOP
The company invites future participants to go to Air France’s Idea Zone for tips and advice on preparing for the Customer Priority Hackathon. On this exchange platform, participants can –
- Share thoughts on a forum,
- Access on-line conferences with experts,
- Consult complete and detailed briefs,
- Download fictitious data with complex and varied customer information.
On 16 November 2016, the first people to have registered will also be able to prepare for the Customer Priority Hackathon during the Workshop, organized at the Bar à Bulles, 4 bis Cité Véron, in Paris. This “creative thinking” evening, open from 7pm, will be the occasion for each participant to meet experts in order to exchange, share emerging ideas, familiarize themselves with the data and perhaps even find their future team!
#HackathonAF
*Flights operated by Air France from 15 December 2016 to 31 July 2017. Tickets are non-modifiable, non-refundable and non-exchangeable. See conditions and rules on hackathonprioriteclient.airfrance.fr
SOURCE: Air France