Vienna Airport Secures 2025 Skytrax Award for Best Airport Staff in Europe as It Expands Terminal 3 Southern Expansion to Boost Service Excellence
(IN SHORT) Vienna Airport has been named “Best Airport Staff in Europe 2025” by Skytrax, making it the top-rated airport team for the fifth time in its history. Awarded based on extensive passenger evaluations that highlighted high levels of friendliness, efficiency, and a strong team culture, the accolade was presented during the Passenger Terminal Expo 2025 in Madrid. Despite handling a record 31.72 million travelers, the airport continues to impress with its excellent service quality, which includes prompt security checks, efficient check-ins, and multilingual support. Together with its impressive track record in the overall Skytrax World’s Best Airports ranking, where it ranks third for its size category, this award underscores Vienna Airport’s commitment to quality and service. The airport is further bolstering its future prospects with the Terminal 3 Southern Expansion project, which is set to open a new, exclusive terminal area by 2027, enhancing the travel experience with additional retail and dining options and premium passenger amenities.
(PRESS RELEASE) VIENNA, 2025-Apr-10 — /Travel PR News/ — Vienna Airport has once again demonstrated its leadership in customer service by being awarded the “Best Airport Staff in Europe 2025” Skytrax Award, marking the fifth time it has received this prestigious honor. Recognized for its exceptional friendliness, customer orientation, and team spirit, the airport has impressed millions of passengers worldwide with its ability to deliver efficient security checks, smooth check-in processes, multilingual support, and solution-driven service. This accolade was presented at the Passenger Terminal Expo 2025 in Madrid, a testament to Vienna Airport’s commitment to excellence even as passenger numbers reached a record high of 31.72 million. In addition to its strong service performance, Vienna Airport currently holds a top ranking in the overall Skytrax World’s Best Airports for its size category, securing third place.
Joint CEOs Julian Jäger (CEO and COO) and Günther Ofner (CEO and CFO) highlighted that this achievement not only reflects the exceptional efforts of every employee but also demonstrates the airport’s ongoing investments in quality enhancements, including the Terminal 3 Southern Expansion that will add a new, exclusive terminal area by 2027 with additional shopping, dining, and premium services. “Our staff create a travel experience that goes above and beyond expectations on a daily basis, and this award is a strong sign of international recognition for the outstanding service we provide,” they stated. Edward Plaisted, CEO of Skytrax, also praised Vienna Airport’s staff, describing their performance as the gold standard in customer service. With a legacy of continuous excellence that includes winning the award in 2015, 2016, 2017, and 2019, and ranking third in 2024, Vienna Airport is well on its way to achieving a future 5-Star Airport Rating, further solidifying its position as a modern, service-oriented, and elegant flight hub in the heart of Europe.
Press Office of Flughafen Wien AG
Peter Kleemann, Company Spokesman
Tel.: (+43-1-) 7007-23000
E-Mail: p.kleemann@viennaairport.com
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SOURCE: Vienna Airport
