Tag Archives: Tony Roach

Southwest Airlines announces massive investments in enhancing Customer Experience as the airline wins the 2022 J.D. Power Award for Highest Customer Satisfaction among Economy carriers in North America

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Carrier Updates on Five-year Plan of Investment and Evolution across Customer Experience; J.D. Power Recognizes Southwest for Highest Customer Satisfaction in North America among Economy Carriers DALLAS, TX, 2022-May-12 — /Travel PR News/ — Southwest Airlines Co. (NYSE: LUV), today (May 11, 2022) awarded the 2022 J.D. Power Award for Highest Customer Satisfaction among Economy carriers in… Read the full press release

Southwest Airlines promotes Linda Rutherford to Executive Vice President People & Communications

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DALLAS, TEXAS, 2021-Jul-02 — /Travel PR News/ — Southwest Airlines Co. (NYSE: LUV) today (Jun 30, 2021) announced the promotion of Senior Vice President and Chief Communications Officer Linda Rutherford to Executive Vice President People & Communications, effective immediately. This news follows last week’s announcement of Leadership Plans for 2022. Rutherford will succeed Bob Jordan… Read the full press release

Southwest Airlines offers Hawaii-bound customers Pre-Clear convenience

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Hawaii-bound Customers flying Southwest from five gateway airports in California now can verify compliance with State of Hawaii COVID procedures before departing the mainland, streamlining airport arrivals on-island DALLAS, TEXAS, 2021-Apr-02 — /Travel PR News/ — Southwest Airlines Co. (NYSE: LUV) has introduced an added convenience for Customers flying to Hawaii on Southwest Airlines®—an ability to present… Read the full press release