Southwest Makes Strides in Restoring Reliability and Caring for Customers

DALLAS, TX, 2023-Jan-05 — /Travel PR News/ — Southwest® reports solid progress across several efforts to restore and uphold our 50+ year commitment to reliably care for Customers who trust us to deliver for them as America’s largest domestic air carrier:

• During the New Year holiday weekend (Friday-Sunday), Southwest operated 11,092 flights, a system completion rate of 99.1%;
• We intend nearly all baggage delayed during the recent holiday travel week to be shipped or delivered by midweek;
• Our work continues to repair relationships with our Customers, including loyal Members of Southwest Rapid Rewards®. Beginning this morning, we’re reaching by email to every ticketed Customer significantly impacted last week to offer a tailored gesture of goodwill and another heartfelt apology that redoubles our commitment to Customer;
• Our teams are focused on returning baggage, processing requests for refunds, and reimbursing certain incidental expenses related to the disruption in travel in a round-the-clock effort aided by the support of Employee volunteers;
• Customers who need assistance with these items can visit Southwest.com/traveldisruption for help.

In the new year, the urgent work continues on planned improvements to processes and systems that will bolster the ability of Southwest to recover effectively in large-scale disruptions of our operational plans.

The lessons of the final week of 2022, and the Heart of our People for serving our Customers and each other will guide a multi-faceted plan to win back trust and repair relationships with those who count on Southwest to come through.

Media Contacts:

Visit the Southwest Newsroom at swamedia.com for multimedia assets and other Company news.

Media Relations Team: 214-792-4847, option 1

Source: Southwest Airlines

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