KLM Offers Japanese-Language Service on Facebook and Twitter

Customers can use these social media channels to ask KLM all travel related questions such as selecting a seat, rebooking a ticket, canceling a reservation or making extra baggage reservations. KLM does its utmost to answer all customer questions within one hour and provide solutions within twenty-four hours.

The Japanese market is of great importance for KLM. The inclusion of the Japanese language fits KLM’s strategy to expand its social media service.

For more information, please contact:
KLM Media Relations: mediarelations@klm.com
+31(0)20-649 4545

About KLM

KLM Royal Dutch Airlines was founded in 1919, making it the world’s oldest airline operating under its original name. In 2004, Air France and KLM merged to form AIR FRANCE KLM. The merger produced the strongest European airline group based on two powerful brands names and hubs —Amsterdam Airport Schiphol and Paris Charles de Gaulle. The two airlines collaborate on three core activities while maintaining their own identities — passenger transport, cargo, transport, and aircraft maintenance.

In the Netherlands, KLM comprises the core of the KLM Group which further includes KLM cityhopper and transavia.com. KLM serves 135 destinations using a modern fleet of 157 aircraft and employs over 33,000 people around the world. KLM is a leader in the airline industry, which offers reliable operations and customer-oriented products resulting from its policy of enthusiasm and sustainable innovation.

KLM is a member of SkyTeam, an airline alliance offering a network of 926 destinations in more than 173 countries. The KLM network connects the Netherlands to every important economic region around the world and, as such, serves as a powerful driver for the Dutch economy.