17-year luxury hospitality veteran comes fully prepared with an extensive resort operations background and a focus on highly personalised experiences
Nevis, West Indies, 2020-Jan-29 — /Travel PR News/ — Four Seasons Resort Nevis, the award-winning Resort consistently ranked by travellers and travel experts as one of the top resorts in the Caribbean, has named Ruby Garcia as the new Resort Manager. A 17-year luxury hospitality veteran, Ruby hails most recently from Phulay Bay, A Ritz-Carlton Reserve in Krabi, Thailand, where she served as general manager.
“I am pleased to welcome Ruby to the Four Seasons Resort Nevis family,” says Yvette Thomas-Henry, Regional Vice President and General Manager. “Having made an outstanding impact during her time in Thailand, she comes fully prepared to join our team with an extensive resort operations background and a focus on highly personalised experiences.”
Ruby’s appointment, along with the recent announcement of the Resort’s new RVP and General Manager Yvette Thomas-Henry, further positions Nevis as a leader in executive diversity as it now features women in the top two leadership roles for the very first time. As Resort Manager, Ruby will lead the day-to-day operations at Four Seasons Resort Nevis, which over the past two years has seen a multi-phase unveiling of re-envisioned guest rooms and suites and Great House lobby; the opening of delicious new dining outlets On the Dune, EsQuilina and crowned monkey RUM BAR; a beautiful new space for the Kids for All Seasons kids club; a stunning new pier to welcome guests upon arrival and the perfect spot to catch a Caribbean sunset; and a new signature infinity edge pool at the centre of the Resort. She also is responsible for monitoring and maintaining Four Seasons core standards to ensure all guests receive the highest level of service during their stay.
“I am very excited to be joining Four Seasons Resort Nevis at this exciting time in the property’s history,” says Ruby. “My focus on the guest experience – particularly having worked with guests from almost every corner of the world – will help us achieve high guest satisfaction, meeting their high expectations coming out of our recently completed enhancement project.”
Known for her ability to anticipate guest needs and provide exceptional manager in the rooms division for the Taj Exotica Resort & Spa Maldives, where she helped increase guest satisfaction and quality assurance scores, as well as repeat guest stay ratios. Her previous North American and Caribbean experience also includes stints with Mandarin Oriental in Boston and Bermuda, and Parrot Cay Resort & COMO Shambhala Retreat in Turks and Caicos.
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Source: Four Seasons Hotels & Resort