LONDON, 2015-10-20 — /Travel PR News/ — Virgin Trains has been voted the Best UK Domestic Train Service at the Business Traveller Awards 2015. Regarded as the market’s benchmark for excellence, the Business Traveller Awards recognise the best service providers in business travel. Readers of Business Traveller voted Virgin Trains top for Domestic Train Service… Read the full press release
At least 3.5 million customer journeys able to benefit1 An estimated additional £2.8 million compensation expected to be paid in first year Money credited back to customer within 3 days LONDON, 2015-10-6 — /Travel PR News/ — Today Virgin Trains became the UK’s first train operator to introduce Automatic Delay Repay (ADR). The system calculates… Read the full press release
LONDON, 2015-9-16 — /Travel PR News/ — Birmingham International Station was the venue today for a very special ceremony as Virgin Trains named one of its trains in honour of a very extraordinary person. Pendolino 390002 now carries the name ‘Stephen Sutton’ in recognition of a remarkable young man who touched the hearts and minds… Read the full press release
LONDON, 2015-9-7 — /Travel PR News/ — Virgin Trains today announces it has partnered with the children’s reading charity, Book Trust, to launch a nationwide search for a Christmas Train design. Primary school age children across Great Britain are being challenged to send in their most festive drawings and win the chance to see their… Read the full press release
LONDON, 2015-9-4 — /Travel PR News/ — Virgin Trains is investing over £20m to improve stations across the West Coast Main Line, enhancing customer experience and creating 100 new jobs. New Ticket Vending Machines (TVMs) will be the main change. The number of TVMs at many stations will increase to meet the growing demand from… Read the full press release
2013-06-20 — /travelprnews.com/ — The independent National Passenger Survey results released today (19 June) once again show Virgin Trains outperforming other long-distance franchises, with an overall satisfaction score of 92%. But the figures also reveal how Euston station (managed and owned by Network Rail), in desperate need of an upgrade, is dragging down customer satisfaction. Following… Read the full press release
2013-06-13 — /travelprnews.com/ — Virgin Trains has renewed its certification in the Recognised for Excellence (R4E) programme at the highest level of 5 stars, following a bi-annual assessment by the British Quality Foundation (BQF). The company, which originally achieved 5 star status in May 2011, improved its overall score by around 20 per cent, with higher… Read the full press release
2013-05-28 — /travelprnews.com/ — An overhaul of Virgin Trains’ timetable this December will deliver an extra 3,300 seats per day between Scotland and Birmingham and offer fresh competition to airlines operating on the route. The planned reconfiguration of services will deliver the first direct trains from Scotland to Birmingham Airport in six years. Twenty-four of the… Read the full press release
2013-05-17 — /travelprnews.com/ — Virgin Trains is asking customers to make sure they have reserved seats for train travel over the Spring Bank Holiday weekend by booking their tickets in advance. This can be done online by visiting virgintrains.com, calling 08457 977 4222 or calling in at any Virgin Trains’ station where knowledgeable travel consultants will be… Read the full press release
2013-04-23 — /travelprnews.com/ — Virgin Trains is urging customers to make sure they have reserved seats for train travel over the May Day bank holiday weekend by booking their tickets as soon as possible. This can be done on line by visiting virgintrains.com, phoning 0871 977 4222 or calling in at any Virgin Trains station where… Read the full press release