Tag Archives: DIGITAL SERVICES

Oman Air creates first Chief Guest Experience Officer role to unify passenger journey upgrades

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Oman Air Boeing 787 Dreamliner aircraft in flight.

The new executive will coordinate cabin, dining, digital and loyalty improvements as the Muscat-based carrier moves into the next phase of its transformation. KEY TAKEAWAYS Oman Air is recruiting its first Chief Guest Experience Officer to lead the passenger experience across booking, airport services, onboard meals, loyalty and other customer touchpoints. The new role follows… Read the full news article

Lufthansa Group Enhances Baggage Tracking with Apple AirTag Integration for Improved Customer Experience

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(IN SHORT) Lufthansa Group, which includes Lufthansa, SWISS, Austrian Airlines, Brussels Airlines, and Eurowings, has integrated Apple’s AirTag location feature into their baggage tracing service. This allows passengers to securely share the location of their AirTag or Find My network accessory via familiar digital channels, improving baggage tracking efficiency. The initiative is part of the… Read the full news article

Finnair partners with Wunderdog to open a joint technology hub in Málaga, Spain

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Vantaa, Finland, 2021-Dec-14 — /Travel PR News/ — Finnair and its software development partner Wunderdog are taking their relationship to a next level by opening a joint technology hub in Málaga, Spain, in 2022. Together the companies aim at building a diverse ecosystem that will support the future development of Finnair’s digital services. “Digital services… Read the full news article