Tag Archives: digital innovation

Singapore Airlines Partners with OpenAI to Implement Advanced Generative AI Solutions

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Joint Release With OpenAI (IN SHORT) Singapore Airlines (SIA) has partnered with OpenAI to bring advanced Generative AI solutions to the airline’s customer service and operations. The collaboration will enhance SIA’s AI-powered virtual assistant, providing smarter, personalized support for customers and improving staff productivity. SIA will also leverage AI to optimize operational tasks like flight… Read the full press release

Lufthansa Group Embraces Visa’s ‘Click to Pay’ for Seamless and Secure Flight Bookings

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(IN SHORT) Lufthansa Group is set to launch the ‘Click to Pay’ online payment option across its airline brands—Lufthansa, SWISS, Austrian Airlines, and Brussels Airlines—starting October 2025. In partnership with Visa, this feature allows passengers to complete purchases using just an email address, without re-entering card details. The service enhances both ease of use and… Read the full press release

Qatar Airways Launches Airbus A350 Starlink Upgrade to Transform In-Flight Connectivity

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(IN SHORT) Qatar Airways has announced the beginning of a fleet-wide upgrade for its Airbus A350, becoming the first airline to equip this aircraft type with Starlink Wi-Fi. Building on the success of its Boeing 777 fleet—of which over 80% are already Starlink-enabled and have completed more than 6,000 flights across 170+ destinations—the new upgrade… Read the full press release

Cathay Teams Up with Zurich Insurance (Hong Kong) to Enrich Members’ Lives with Comprehensive Coverage

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(IN SHORT) Cathay and Zurich Insurance (Hong Kong) have launched a strategic partnership titled “Cathay x Zurich partnership – Protect daily lives, Earn Miles,” aimed at enhancing the lives of Cathay members with diverse insurance options. This collaboration extends Cathay’s insurance offerings beyond health and travel to include Zurich’s home, motor, personal accident, and domestic… Read the full press release

easyJet appoints Ian Cairns as Director of Customer and James Millett as Director of Digital and Marketing

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LUTON, UK, 2017-Jan-18 — /Travel PR News/ — easyJet, Europe’s leading airline, has driven significant success from focusing on business fliers, the customer experience and digital innovation. We have now decided to restructure the team around these key areas, promoting Ian Cairns to a newly created role of Director of Customer and James Millett to a… Read the full press release