Lisbon, Portugal, 2019-Feb-15 — /Travel PR News/ — TAP Air Portugal was recognized in Phoenix at the 2019 MicroStrategy Customer Awards in recognition of the dashboards developed for the Company that allow for real-time monitoring of the evolution of the main operational performance indicators of the carrier and other critical information in order to facilitate strategic management decisions that allow TAP to continue to improve its overall performance; in particular, punctuality and customer satisfaction.
The dashboards are viewable on the mobile devices of TAP managers and on screens in the IOCC (Integrated Operations Control Center) room, which unites the airline’s main areas of operation: Operations Control Center (CCO), Maintenance Control Center (CCM), Passenger Coordination Center (CCP), Crew Stop Overs, Operational Dispatch and Portugália. This facilitates interaction and communication between employees in each sphere, creating greater synergy and enabling faster and more effective problem solving.
TAP Air Portugal was the only company in Europe to be awarded with this year’s MicroStrategy Awards, appearing on the distinguished list alongside American giants like The Coca-Cola Company, Hilton and American Express Global Business Travel and OLA from Indiana.
MicroStrategy Inc. is a world leader in the development and implementation of solutions using Analytics and mobile software.
The MicroStrategy Customer Awards intend to celebrate market leaders for their exemplary use of analytics to achieve greater operational efficiency, a significant return on investment and a differentiated experience for their Customers.
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