SITA to Enhance Passenger Experience at Shanghai Pudong International Airport with Advanced Check-in Solutions

(IN SHORT) SITA has partnered with Shanghai Pudong International Airport to enhance the travel experience by installing advanced passenger verification and check-in solutions. The initiative includes deploying 52 self-service kiosks and 14 self-service bag drops, aimed at reducing queues and congestion for international travelers. As the airport expects a rise in international flights post-pandemic, these technologies will streamline operations and support the airport’s digital transformation strategy. SITA President Sumesh Patel emphasized the importance of technology in speeding up the boarding process and improving the global passenger experience.

(PRESS RELEASE) Geneva, Switzerland, 2024-Jul-30 — /Travel PR News/ — SITA, a leading provider of air transport technology solutions, has announced a partnership with Shanghai Pudong International Airport to install cutting-edge passenger verification and check-in solutions. This initiative aims to significantly enhance the travel experience for passengers at China’s busiest international hub.

Key Installations:

• Self-Service Technology: SITA will deploy 52 common-use self-service kiosks and 14 self-service bag drops (SBD) across the airport. These installations will primarily serve international passengers, allowing them to check in independently before the counters open, thus avoiding long queues and congestion.
• Streamlined Operations: These new technologies are expected to make the check-in process faster and more efficient, accommodating the increasing number of international flights and passengers as travel routes reopen post-pandemic.

Future Developments:

• End-to-End Self-Services: SITA will collaborate with Pudong Airport to further enhance end-to-end self-service options in a low-touch, safe environment. This effort aligns with the airport’s digital transformation strategy, aiming to provide a seamless travel experience from check-in to boarding.

Leadership Comments:

• Sumesh Patel, President, SITA APAC: “As air travel booms globally and airports see a massive surge in travelers, there is an increased need for technology that can speed up the boarding process, reducing delays and traffic for passengers. With this collaboration, Pudong Airport gains SITA’s leading self-service solutions, tailored to bring a streamlined journey to international travelers. We are committed to optimizing the global passenger experience with exceptional technology-driven solutions.”

This partnership between SITA and Shanghai Pudong International Airport represents a significant step towards enhancing passenger convenience and efficiency, ensuring a smoother travel experience at one of the world’s busiest airports.

Media Contact:

media.relations@sita.aero

Source: SITA

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