Schiphol and KLM enhance joint operations plan following snowfall disruptions to improve resilience in winter conditions

(IN SHORT) Schiphol and KLM are implementing a strengthened joint strategy to improve operations during winter weather, following major disruptions caused by heavy snowfall in early January. An independent review by Oliver Wyman identified that the impact on passengers and staff was exacerbated by delayed operational responses, increased de-icing demand, and difficulties in reducing flight volumes quickly. In response, the two organizations are introducing a coordinated winter readiness plan, increasing de-icing capacity, and enhancing passenger communication and support. They also plan to collaborate more closely with airport stakeholders to implement the report’s recommendations. While severe weather will continue to pose challenges, the new measures aim to improve resilience, reduce disruption, and enhance the overall passenger experience.

(PRESS RELEASE) AMSTELVEEN, the Netherlands, 2026-Apr-28 — /Travel PR News/ — Royal Schiphol Group and KLM Royal Dutch Airlines are strengthening their joint approach to managing winter weather conditions, introducing new measures aimed at improving operational resilience and passenger experience during periods of severe weather.

The initiative follows significant disruptions in early January, when prolonged and heavy snowfall led to widespread delays, cancellations, and extended waiting times for passengers. An independent evaluation conducted by Oliver Wyman found that the impact was amplified by a combination of extreme weather, operational challenges, and the timing of response measures.

According to the findings, snowfall began earlier and was more intense than forecast, placing unexpected pressure on airport and airline operations. The increased demand for aircraft de-icing and longer ground handling times created bottlenecks, while difficulties in reducing flight volumes quickly enough contributed to escalating disruption. As a result, operational adjustments and decision-making occurred later than required, intensifying the overall impact on passengers and staff.

In response, Schiphol and KLM are focusing on a coordinated winter readiness plan designed to improve preparedness for snow and freezing conditions. Key areas of action include expanding de-icing capacity, enhancing passenger communication, and strengthening support services during disruptions.

The two organizations also recognize the importance of collaboration across the wider airport ecosystem. They plan to work closely with other stakeholders to implement the recommendations outlined in the evaluation, aiming to ensure a more effective and timely response to future weather-related challenges.

While acknowledging that extreme weather events will inevitably affect aviation operations, Schiphol and KLM see opportunities to mitigate their impact through improved planning and coordination. The updated approach is intended to reduce disruption, improve operational efficiency, and provide a better experience for passengers during challenging winter conditions.

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SOURCE: KLM