The Qatar Airways team, led by Mr. Rossen Dimitrov collect the FTE award for the airline’s leading on board customer experience
Qatar Airways wins the coveted award for the second year in a row that names the leading airline in customer experience innovation
DOHA, Qatar, 2016-Sep-19 — /Travel PR News/ — Qatar Airways has been awarded Best Up in the Air Experience at the Future Travel Experience Awards for the second consecutive year, at the Future Travel Experience Global 2016 held in Las Vegas.
The Best Up in the Air Experience award commends leading airlines that are committed to continually advancing the passenger experience. Qatar Airways was recognised as the airline that has gone the extra mile to provide an industry leading in-flight experience. The award highlighted Qatar Airways becoming the first airline globally to operate the Airbus A350, enhancing its in-flight entertainment system with the launch of the award-winning Oryx One, continuing to roll out on-board Wi-Fi across its fleet, and investing in Cabin Crew development, including Emotional Intelligence training and Elite Service training, tailored to the needs of premium passengers.
Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said: “We are honoured to receive this coveted award for the second year in a row; even more so from an organisation that shares the same commitment to delivering the very best possible customer experience. From providing the world’s best Business Class on one of the world’s most modern fleet of aircraft, serviced by our devoted Cabin Crew, we continue to exceed our passengers’ expectations and to set new standards for tomorrow’s in-flight experience.”
Qatar Airways Senior Vice President of Customer Experience, Mr. Rossen Dimitrov, said: “Our goal has always been to create the very best possible travel experience for our customers. With a clear vision for the future, we aim to celebrate the beauty of travel with our vision to creating long lasting memories for our passengers when they travel with us, and when we go places together. This award exemplifies the strength of our commitment and I remain confident that our award-winning in-flight experience will give travellers a new appreciation for global aviation.”
Airline Passenger Experience Association (APEX) Chief Executive Officer, Mr. Joe Leader, whose organisation is a major partner of FTEG, presented Mr. Dimitrov with the coveted award.
Operating one of the youngest fleets in the sky from its state of the art hub, Hamad International Airport in Doha, Qatar Airways was also awarded World’s Best Business Class; Best Business Class Airline Lounge and Best Airline Staff Service in the Middle East at the prestigious 2016 World Airline Awards managed by international air transport rating organisation Skytrax.
Launched in 2015, Qatar Airways’ in-flight entertainment system, Oryx One, has one of the most extensive selections of entertainment options available in the skies, with up to 3,000 entertainment options, including movies, TV, games, and audio. From the latest Hollywood premieres to the best of Bollywood, Arabic blockbusters, children’s films, cinema classics, and much more, passengers can enjoy hours of entertainment to any one of the 150 places Qatar Airways flies.
Qatar Airways has partnered with Ooredoo, the fastest-growing telecommunications company in the world, to provide Wi-Fi across the airline’s state-of-the-art fleet. Passengers flying on Qatar Airways flights served by its B787, A350, A380, A319 as well as select A320 and A330 aircraft can stay in touch with their friends and family around the world by using the airline’s on-board Wi-Fi and GSM service.
Notes to Editors:
For images please visit: https://www.flickr.com/photos/qatarairways/albums/72157672818416380
Qatar Airways passengers on all connected aircraft enjoy free Wi-Fi for the first 15 minutes courtesy of Ooredoo. For those passengers who wish to remain connected in the air, Qatar Airways offers a customer-friendly and easy payment programme, based on the amount of time needed. One hour of connectivity is just USD$ 5; three hours of connectivity is just USD$ 10; and for passengers on longer Qatar Airways flights, a set price of USD$ 20 for the duration of their trip is available, regardless of the number of hours used. Guests in Qatar Airways First Class cabin on board the airline’s A380 will enjoy complimentary Wi-Fi for the duration of their trip.
About Qatar Airways:
Qatar Airways, the national carrier of the State of Qatar, is one of the fastest growing airlines operating one of the youngest fleets in the world. Now in its 19th year of operations, Qatar Airways has a modern fleet of 190 aircraft flying to more than 150 key business and leisure destinations across six continents.
A multiple award-winning airline, Qatar Airways was awarded World’s Best Business Class; Best Business Class Airline Lounge and Best Airline Staff Service in the Middle East at the prestigious 2016 World Airline Awards managed by international air transport rating organisation Skytrax.
Qatar Airways is a member of the oneworld global alliance. The award-winning alliance was named the World’s Best Airline Alliance 2015 by Skytrax for the third year running. Qatar Airways was the first Gulf carrier to join global airline alliance, oneworld, enabling its passengers to benefit from more than 1,000 airports in more than 150 countries, with 14,250 daily departures.
Oryx One, Qatar Airways’ inflight entertainment system offers passengers up to 3,000 entertainment options from the latest blockbuster movies, TV box sets, music, games and much more. Passengers flying on Qatar Airways flights served by its B787, A350, A380, A319 as well as select A320 and A330 aircraft can also stay in touch with their friends and family around the world by using the award-winning airline’s on-board Wi-Fi and GSM service.
Qatar Airways is one of the world’s leaders in sponsoring global sporting events, including the strategic team sponsorships of FC Barcelona and Al-Ahli Saudi Arabia FC. Qatar Airways’ strategy reflects the values of sports as a means of bringing people together, something at the core of the airline’s own brand message – Going Places Together.
Qatar Airways Cargo, the world’s third largest cargo carrier, serves more than 50 exclusive freighter destinations worldwide via its Doha hub and also delivers freight to more than 150 key business and leisure destinations globally on 190 aircraft. The Qatar Airways Cargo fleet now includes eight Airbus 330Fs, 10 Boeing 777 freighters and two Boeing 747 freighters.
For further information contact:
Qatar Airways Group, Corporate Communications Department
Tel: +974 4022 2200, Fax: +974 40225350
E-mail: qrmedia@qatarairways.com.qa
Visit our homepage www.qatarairways.com or our sites on Facebook, Twitter, Google+, Instagram, and YouTube.
For Qatar Airways corporate images, please click here: http://www.qatarairways.com/corporateimages
Source: Qatar Airways