Metrolink Introduces ‘Metrolink Alerts’ for Real-Time, Customized Service Notifications
(IN SHORT) Metrolink has launched Metrolink Alerts, a new service allowing passengers to sign up for customized, real-time notifications about service disruptions. The alerts, delivered via text or email, offer greater convenience by allowing passengers to choose what information they receive and when. With this new tool, Metrolink aims to improve communication with riders and simplify the process of staying informed about service changes. Notifications will also be available through apps like Google Maps, and subscribers can opt for alerts in multiple languages.
(PRESS RELEASE) LOS ANGELES, 2025-May-28 — /Travel PR News/ — Metrolink, Southern California’s regional passenger rail system, has introduced a new, convenient way for passengers to stay informed about service alerts, including track changes, line closures, and delays. By visiting metrolinktrains.com/subscribe, customers can now sign up for ‘Metrolink Alerts,’ a service that delivers real-time, personalized notifications via text or email. This new tool offers passengers greater control over the information they receive, allowing them to customize alerts to fit their specific needs.
“At Metrolink, we’re continuously striving to enhance the customer experience, and this new feature provides a much-needed way to send service alerts directly to affected passengers,” said Doug Chaffee, Chair of the Metrolink Board. “Passengers who sign up will no longer need to search for updates on different platforms. Instead, they’ll receive important information conveniently delivered to them directly.”
With Metrolink Alerts, subscribers will automatically receive updates on service disruptions through their preferred method—text or email—at the time the information is most relevant. Additionally, for the first time, service notifications will be available on trip-planning apps like Google Maps. Previously, Metrolink communicated service changes through the agency’s website, social media channels, and station message boards, requiring customers to actively check these platforms for updates. As more customers adopt these personalized notifications, Metrolink plans to phase out social media as a tool for time-sensitive alerts.
When signing up for Metrolink Alerts, passengers can specify their preferences, including:
- The preferred method of receiving alerts: text, email, or both
- The specific trains and stations they wish to receive notifications about
- The days and times when they want to receive updates
Additionally, subscribers have the option to receive notifications in Spanish, Korean, Simplified Chinese, or Vietnamese. For help with the subscription process, passengers can call (800) 371-5465.
Metrolink Alerts is powered by SimplifyTransit, a technology platform that provides transit agencies with easy-to-use, reliable digital communication tools.
Media contacts:
Meredith Yeoman
Public Relations Manager
(213) 808-7227
Media Inquiries
213-452-0400
SOURCE: Metrolink
