Gatwick Airport announces Wilson James as its preferred supplier of Special Assistance Services

  • New preferred provider will deliver high quality service for passengers through investment in people, training and equipment
  • Decision made by Gatwick and partners including Airline Operators Committee and public experts on the airport’s Passenger Advisory Group
  • Staff from existing supplier expected to transfer to the new provider
  • Gatwick and its airlines have defined new improved service standards

London, 2017-Oct-13 — /Travel PR News/ — Gatwick Airport, in collaboration with its airport partners – including the Airline Operators Committee (AOC) and public experts on the airport’s Passenger Advisory Group – have selected Wilson James as its preferred supplier of Special Assistance Services for passengers with restricted mobility and/ or hidden disabilities.

The firm secured preferred supplier status following a tender process and was chosen for its passion for service and its commitment to invest in the creation of a new and differentiating service culture for its colleagues.

Contracts have still to be signed but a new provider is scheduled to start supplying Special Assistance Services at Gatwick on February 1, 2018.

No job losses are expected as a result of any change of contract as employees of OCS – the current service provider at Gatwick – will transfer to Wilson James.

Nikki Barton, Head of Terminals and Passenger Services at Gatwick, said:

“Gatwick and our airport partners want to see continued improvement in the quality of the airport’s Special Assistance Services and we are confident that Wilson James can deliver this through investment in people, training and new equipment, and also by utilising new technology.

“I would also like to recognise the hard work and effort of OCS, the incumbent provider who helped elevate our Special Assistance Services over the last 7 years gaining us a “good” rating with the CAA this year.  I look forward to working again with their staff as we take this to the next level and provide our passengers with the very best service possible.”

Mark Dobson, CEO Wilson James, said:

“We are delighted to be working in partnership with Gatwick to provide Special Assistance Services. Combining innovations in people, processes and systems, our dedicated Wilson James team will draw upon our considerable experience within the aviation sector to deliver an exceptional service provision.”

About London Gatwick

Gatwick Airport is the UK’s second largest airport and the most efficient single-runway airport in the world. It serves more than 228 destinations in 74 countries for 45 million passengers a year on short and long-haul point-to-point services. It is also a major economic driver for the UK contributing £5.3 billion to national GDP and generating 85,000 jobs nationally, with around 24,000 on the wider airport campus alone. The airport is south of Central London with excellent public transport links, including the Gatwick Express, and is part of the Oyster contactless payment network. Gatwick Airport is owned by a group of international investment funds, of which Global Infrastructure Partners is the largest shareholder.

For further information on Gatwick Airport see or follow us on Twitter at

Media enquiries:
+ 44 (0) 1293 505000

Source: Gatwick Airport