- Market-leading Protection Promise means customers can book with confidence knowing that if their plans have to change, so can their booking
- easyJet customers can now change their flights this summer without a fee, any day before departure, to any flights on sale and to any destinations
- Any customers whose trip is impacted by a mandatory hotel quarantine, or a lockdown travel ban, will be able to receive a refund for their flights, even if they are still operating
- As part of its Protection Promise, easyJet holidays has enhanced its Covid commitments in line with the green, amber and red lists being introduced by the UK government
- Should a destination be on the amber list, easyJet holidays customers can make fee free changes or cancel their holidays for credit up to 24 hours before travel
- Should a destination be added to a red list, easyJet holidays will, in addition to offering fee free changes and the option for credit, cancel any holidays no later than seven days before travel and customers will receive a full refund
- easyJet research revealed that 61% of British holidaymakers believe travel to low risk green list destinations should be restriction and test free
- The airline continues to add more destinations to its European and domestic network providing more choice for Brits to take a holiday or be reunited with loved ones this summer
CITY, Country, 2021-Apr-30 — /Travel PR News/ — easyJet and easyJet holidays have launched even more flexible policies as part of their ‘Protection Promise’ to provide customers with more confidence to book a trip this summer, knowing that if their plans change, so can their booking.
With international travel set to relaunch from the UK on 17th May with a traffic light system in place, the airline believes that it will be safe for most European destinations to be placed in the low-risk green list based on successful vaccine roll out programmes. However, given the potential for changing restrictions, customers will be provided with more booking flexibility than ever before to ensure they can change their bookings if they need to, should travel restrictions change.
All easyJet customers will now be able to change their flights this summer without a change fee, at any time up to two hours before departure, providing even more last-minute flexibility. Unlike other airlines, there are no restrictions on dates or destination; customers can transfer to any flights currently on sale up to the end of September 2022, and to any other destination on the airline’s network which spans 35 countries across Europe, North Africa and the Middle East. This means that if there are some travel restrictions impacting their destination country, such as self-isolation in destination or on return to the UK, customers can easily change their trip to another country on easyJet’s network.
Furthermore, should a mandatory hotel quarantine impact a customer’s travel destination this summer, customers can now request a refund for their flight within four weeks before departure if the restriction is still in place, even if their flights are still operating, They will also have the option to transfer their flights to later dates free of charge or request a voucher, up to two hours before departure. The airline has continued to offer a market-leading refund policy for those impacted by local lockdowns and travel bans across Europe that have made it illegal to travel, meaning customers have been able to receive a refund even if their flights have continued to operate; this has now been extended to include mandatory hotel quarantine restrictions to ensure customers impacted by red list restrictions this summer can also benefit from this flexibility.
As part of its Protection Promise, easyJet holidays also has further enhanced its Covid commitments in line with the anticipated introduction of the green, amber and red traffic light system. All easyJet holidays customers can make changes to their holiday, fee free, up to 28 days before departure. Holidays will be regularly reviewed on a rolling basis throughout this summer within weeks of their scheduled departure once more is known about the frequency of the UK government reviews of the lists. Should a customer’s package holiday destination be in the amber list, they can change their holiday fee free or cancel it altogether for easyJet holidays credit, right up to 24 hours before departure. Should holidaymakers’ destinations fall within the red list, once announced, customers can take immediate action to change or cancel their holiday fee free, or they can wait to see if the destination moves to the amber or green list. Should the destination stay on the red list we will cancel and refund customers no later than a week before they are due to travel. Should the UK government make any short notice changes or additions to the red list within seven days of travel, easyJet holidays will unfortunately have to cancel these bookings and customers will be refunded in full. These new changes to its Covid commitments will be in place for travel this summer up to 30 September 2021.
Throughout the pandemic, easyJet holidays is proud to have processed refunds within an average time of just 10 days, and recently signed up to BBC Watchdog’s Package Holiday Pledge, to help those looking to book a package holiday choose a provider who will best protect them. All easyJet holidays are ATOL protected and the holiday provider is an ABTA member too, providing additional reassurance to customers under the UK’s most trusted travel scheme.
Johan Lundgren, CEO of easyJet said:
“We know that people want to travel to see friends and family or to go on a long-awaited holiday but that flexibility continues to be crucial for our customers, so we’ve made our Protection Promise across flights and holidays even more flexible to help customers navigate travel restrictions this summer.
“Offering more flexibility than ever before means that more Brits can make plans to travel without having to worry about incurring change fees or the expenses of mandatory restrictions, should their trip be impacted.
“We also know that our customers need clarity to be able to make plans and so urge the UK government to provide final details of the testing regime and let the public know the categories countries will be placed into as soon as possible. We believe that safe travel should be possible between the UK and most European countries and so see no reason why most wouldn’t be placed in the green list.
“Customer health and safety remains our absolute priority and we strongly believe that with vaccination, travel to low-risk government approved destinations should not be placed prohibitively out of reach by costly PCR testing so we hope the Government will make good on its promise to bring the cost of testing down so travelling to safe green-light destinations is affordable and possible for all.”
easyJet’s Protection Promise for flights includes:
- The Freedom to Change: All customers can transfer their flights fee free up to two hours before departure this summer. Unlike other airlines, customers can transfer to any flights currently on sale and to any other destination on easyJet’s network. Only if the new fare is higher will you be asked to pay the difference. Customers can transfer flights quickly and easily online via Manage Bookings or the mobile app. Applies to changes made up to and including 30 September 2021.
- A Refund Guarantee: If your flight is cancelled, customers can request a cash refund quickly and easily online via Manage Bookings or the mobile app. Customers whose flights are cancelled can also request a voucher or transfer their flights to a later date for free.
- Travel Restriction Protection: Should a lockdown travel ban or a mandatory hotel quarantine impact their trip, customers will be able transfer to a later date free of charge or request a voucher up to two hours before departure, even if their flights are still operating. In the event of a lockdown or travel ban where it is illegal to travel, customers can also request a refund while the lockdown or travel ban is in place. When mandatory hotel quarantine restrictions are in place, customers can request a refund within four weeks before departure if the restrictions are still in place. Customers can request a free date change, voucher or refund up to two hours before departure by contacting our customer service team. Applies to flights up to and including 30 September 2021.
easyJet holidays Protection Promise:
An industry leading policy giving customers ultimate flexibility, protection and reassurance and letting them book with total confidence. The Promise offers a refund guarantee, freedom to change a booking, a reduced balance due date, a Best Price Guarantee, deposit refunds, and Covid commitments to ensure flexibility if there are known restrictions at home or in destination.
A recent survey by the airline revealed that 61% of British holidaymakers believe travel to low-risk green list destinations should be restriction and test free. According to the research, which polled 2,000 British holidaymakers, almost three-quarters (74%) of Brits believe that if tests do remain a requirement for travel to low-risk green list countries, they should be in line with the lateral flow testing being used for the reopening of the rest of the UK economy rather than the more complex and expensive PCR tests.
Almost two-thirds (62%) believe that having a PCR Covid test on our return from a low-risk country is unnecessary and the average Brit believes the cost of a PCR test should be brought down to £30 if they have to remain, with the maximum they are willing to spend being £50.
For a family of four, recent reports[ii] suggest that tests alone could cost between £240 to £600 to go on holiday to a destination like Greece, Spain or Portugal. Half of those surveyed (55%) also said they will not be able to go on holiday this summer if expensive PCR Covid tests, currently costing up to £150, are imposed on passengers to low risk ‘green’ list countries. This suggests that under current proposals, there is a risk that foreign travel will simply be out of reach for many hard-working families flying from the UK this summer.
Over half (56%) said a summer break away was the thing they were most looking forward to post lockdown. In fact, nearly three-quarters (74%) said they believe a proper summer holiday is vital to both the economy and the nation’s mental wellbeing this summer. And, it’s not just holidays that fuel our desire to go abroad; over a third (35%) want to travel this summer to see family that they haven’t seen during the pandemic. The poll also revealed that most of us have not jetted off on holiday for 620 days, and so UK holidaymakers face not having a holiday abroad for three years if current testing rules remain.
The airline has recently launched a number of new routes from the UK, providing customers with even more choice to get abroad this summer. This month, five new beach services joined the airline’s network from Birmingham, growing the airline’s presence at airport by around 250%. Starting from 29 June, flights and holidays will take off to the popular beach destinations of Majorca, Málaga and Alicante in Spain, Faro in Portugal, and Corfu in Greece. The airline has also been strengthening its regional domestic connectivity, with a brand-new route from London Gatwick to Newquay now on sale. The new service to Cornwall joins routes from Manchester and Glasgow, also scheduled to launch for the first time this summer. New flights to Bournemouth from Belfast and Edinburgh are also providing even more convenient connections to the south coast for those looking to enjoy a UK getaway.
The safety and wellbeing of all customers and crew remains easyJet’s highest priority and the airline continues to have a number of biological safety measures in place onboard in line with guidance from the relevant authorities. This includes daily enhanced cabin disinfection effective in protecting against coronavirus for at least 24 hours and mandatory mask wearing for customers and crew. All easyJet aircraft are already fitted with HEPA filters, similar to those used in hospitals, which filter 99.97% of airborne contaminants in the cabin, including viruses and bacteria.
For more information and to book visit easyJet.com
Notes to editors
easyJet is Europe’s leading airline offering a unique and winning combination of the best route network connecting Europe’s primary airports, with great value fares and friendly service.
easyJet flies on more of Europe’s most popular routes than any other airline and carried more than 96 million passengers in 2019 – more than 16 million travelling for business. The airline has over 300 aircraft on nearly 1000 routes to more than 150 airports across 35 countries. Over 300 million Europeans live within one hour’s drive of an easyJet airport.
easyJet aims to be a good corporate citizen, employing people on local contracts in eight countries across Europe in full compliance with national laws and recognising their trade unions. The airline supports a number of local charities and also has a corporate partnership with UNICEF which has raised over £14m for the most vulnerable children since it was established in 2012.
The airline takes sustainability seriously and is the first major airline to operate carbon neutral flights across its whole network. The airline is achieving this goal by offsetting the carbon emissions from the fuel used for all of its flights. The airline sees this as an interim measure until new technology becomes available to de-carbonise aviation. In the meantime, easyJet will continue to support innovative technology, operate efficiently and aim to fill most of its seats. Since 2000, we have improved our carbon emission per passenger kilometre efficiency by over one third and we have a target to reach a 38% reduction by 2022.
Innovation is in easyJet’s DNA – from our launch over 25 years ago when we changed the way people fly to the present day where we lead the industry in digital, web, engineering and operational innovations to make travel easy and affordable for our passengers.
The airline was named as Britain’s Most Admired Company of 2020 in the transport sector, retaining the leading position for a second year running. Britain’s Most Admired Companies study is the longest-running annual survey of corporate reputation in the UK.
About easyJet holidays
easyJet holidays offers great-value beach, city and lakes holidays to more than 100 destinations across Europe, directly through their website and through over 3000 travel agent partners. The ATOL-protected holidays company combines easyJet’s flexible flight programme, handpicked hotels and best-in-class technology to provide hassle-free personalised holiday experiences which can be secured with a deposit of just £60 per person. The holidays operator is an ABTA member too, providing additional reassurance to customers under the UK’s most trusted travel scheme.
With a range of holiday types, from adult and family to luxury and undiscovered, transfers included on beach holidays, 23kg hold luggage included as standard on all bookings, and over 5,000 hotels, across over 500 resorts, customers can holiday the way they want.
All easyJet holidays are covered by its Protection Promise, an industry leading policy giving customers ultimate flexibility, protection and reassurance and letting them book with total confidence. The Promise offers a refund guarantee, freedom to change a booking, a reduced balance due date, a Best Price Guarantee, deposit refunds, and Covid commitments to ensure flexibility if there are known restrictions at home or in destination.
[ii] Figure of £141 on average for each PCR test for overseas travel, from The Times analysis report, ‘Cost of home Covid tests for travellers halved as companies accused of ‘profiteering’’, 14th April 2021 https://www.thetimes.co.uk/article/cost-of-home-covid-tests-for-travellers-halved-as-companies-accused-of-profiteering-lh76wb585
For further information, please contact the easyJet Press Office on 01582 525252, log onto www.easyJet.com or follow @easyJet_Press
For more easyJet holidays information or imagery, please contact the team on
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