JOHANNESBURG, SOUTH AFRICA, 2019-Mar-06 — /Travel PR News/ — South African Airways (SAA) Voyager has launched its own SAA Voyager Mobile Application. This means that the transactional experience for Voyager members is now in the palm of members’ hand with easy navigation whilst on the go.
The current SAA Mobile App only displays a customer’s status and balance of miles, whereas the first release of the SAA Voyager App includes additional transactional functions beneficial to the customers namely; update of personal details, PIN reset, award requests, claiming of missing miles, converting miles and, being able to donate miles.
The SAA Voyager App is an intervention aimed at enhancing Voyager members’ transactional experience with Voyager in the short term. It is envisaged that once SAA relaunches its Mobile App in the latter part of this year, there will be integration between the SAA and SAA Voyager Mobile Apps, whereby customers will be able to transact seamlessly with SAA, be it for check-in, printing of boarding passes, making and/or changing reservations or transacting on their Voyager accounts.
SAA Executive for Customer Loyalty, Suretha Cruse explains that one of SAA’s key strategies is to enhance the customer experience. “Customer insights were a key driver in the design and development of the SAA Voyager App with our Africa-based members in mind, where 80% access the internet via their mobile phones,” she says.
SAA Voyager was Africa’s first value-based airline loyalty programme, offering members miles based on the ticket price purchased, rather than the distance travelled. The earning velocity of miles in the SAA Voyager programme remains the best in class on the African continent whereby members receive one SAA Voyager Mile per ZAR 1.60 spent, which counts towards the status of members. The programme also allows members to spend miles on any available ticket price for flights operated by SAA. With more than 67 partnerships globally, including the Star Alliance global network, the programme gives members access to more than 1 300 destinations in 190 countries.
Not a SAA Voyager member yet, but want to register? Simply download the SAA Voyager mobile app onto your phone from the Apple App store or Google Play store, alternatively, contact the SAA Voyager Call Centre on 011 978 1234. You can also send an e-mail to voyager@flysaa.com.
Programme specific terms and conditions can be found on www.flysaa.com.
SAA Voyager – Forever part of your journey.
Issued by SAA Group Corporate Affairs
About South African Airways:
South African Airways (SAA) is the leading carrier in Africa, serving 57 destinations, in partnership with SA Express, Airlink, and its low-cost carrier, Mango, within South Africa and across the continent, and nine intercontinental routes from its Johannesburg hub. It is a member of the largest international airline network, Star Alliance. SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low-cost carrier; and Air Chefs, the catering entity of SAA. SAA is the winner of the Best Airline Staff Service award in the Africa category; this shows that our customer-facing employees are our true brand ambassadors who made a difference to millions of travelling customers. SAA is one of six airlines globally certified as IEnvA Stage 2, the highest and most comprehensive level in terms of environmental regulatory compliance and governance thereto.
About SAA Voyager
South African Airways (SAA) Voyager is a loyalty programme owned by SAA (SOC) Limited and serves as the frequent flyer programmes for: SAA, SA Express (SOC) Limited, and Airlink Proprietary Limited. Mango (SOC) Limited, SAA’s wholly owned low cost carrier, is a high customer value ranked redemption partner of the programme.
Launched during 1994, the programme offers its more than 1 million members the opportunity to earn and spend Miles (the programme’s reward currency) from 67 programme partners. The programme boasts more than 35 airline partnerships, including the Star Alliance global network which gives members access to more than 1 300 destinations in 190 countries.
SAA Voyager is the first revenue-based Frequent Flyer Programme on the African continent. All SAA Voyager members worldwide earn Miles for travel on flights operated by SAA, now based on the ticket price (base fare and carrier-imposed fees) rather than the distance travelled. Under the SAA exclusive earning structure, all members receive one (1) SAA Voyager Mile per ZAR 1.60 spent and the accumulation of Miles under this earning structure, counts towards Tier status. SAA Voyager furthermore offers a dual approach for flight redemptions: revenue-based (Dynamic Awards) as well as the classical flat-rate mileage (Star Alliance, FFP Alliance Airlines, Upgrade and JourneyBlitz) Awards.
For media information, please contact:
SAA Spokesperson
Mr Tlali Tlali
Email: TlaliTlali@flysaa.com
Mobile: +27 (0)82 333-3880
Office: +27 (0)11 978-2298
General Enquiries:
Switchboard: +27 (0)11 978-1000
Website: www.flysaa.com
Twitter (Primary): @flysaa – https://twitter.com/flysaa
Twitter (Customer Service): @flysaa_care – https://twitter.com/flysaa_care
Facebook: www.facebook.com/flysaa
Source: South African Airways (SAA)