Luton, UK, 2023-Sep-12 — /Travel PR News/ — London Luton Airport (LLA) staff worked together to provide the warmest of welcomes to a very special ‘airport arrival’, after a pregnant passenger went into labour in the airport departure lounge.
Rushing to the scene, members of the LLA Guest Experience, Security and Fire Service teams moved quickly to make the passenger comfortable and organise privacy screens, before delivering the baby in the departure lounge.
Melanie Horwood, Guest Experience Manager at LLA, led the team’s effort to successfully deliver the baby, following advice provided by Megan Bryne, a call handler with the East of England Ambulance Service. The two were brought together at a ceremony held at the airport to honour those involved.
Melanie, who has worked at LLA for 37 years commented; “When I arrived, I could see that the lady was in full labour so we moved quickly to bring in screens and contact the ambulance service who advised me exactly what to do. We were delighted to deliver a beautiful baby girl and there was a feeling of complete elation afterwards as a huge round of applause broke out across the departure lounge for all the LLA staff involved. It just felt wonderful and I would do it all again in a heartbeat!”
Further support was provided to the LLA team by passenger Michelle Skehan, a midwife who was waiting to board a flight to Ireland. Michelle was full of praise for the LLA team’s response: “I was pleased to assist in her delivery but a huge amount of credit is due to the staff in the airport. They were so calm and helped maintain the woman’s privacy. The teamwork that I witnessed in the ‘delivery room’ was phenomenal and everyone should be so proud of themselves. It’s definitely a birth I will always remember. One that I will surely be retelling for years to come!”
Following the birth, the LLA Guest Experience team ensured Michelle made it on to her flight just minutes later.
Neil Thompson, Operations Director at London Luton Airport, commented: “A huge well done to everyone from the LLA team who used all their experience and professionalism to remain calm and provide amazing support to ensure the safe delivery of the baby. Our teams work hard to deliver a simple and friendly passenger experience each day and are always prepared for a wide range of incidents to occur within a busy airport environment. We are immensely proud of the truly exceptional way the team pulled together and we are delighted to say that both mother and baby are doing well.”
About London Luton Airport
London Luton Airport (LLA) is one of the UK’s busiest airports, carrying over 13 million passengers in 2022.
The airport is operated by a consortium of which the majority shareholder is AENA, the world’s largest airport operator, and InfraBridge, a leading infrastructure investment manager. Airlines include easyJet, Wizz Air, Ryanair, Tui, FlyOne, Sun Express and El Al.
The Luton Airport Express is a new dedicated train service launched by East Midlands Railway (EMR) that allows passengers to travel from central London to the LLA terminal in around 30 minutes. With fares starting from approximately £10, the Luton Airport Express runs from St Pancras International to Luton Airport Parkway station and connects seamlessly with the DART, a new automated, electrically powered people mover that connects to the LLA terminal in less than four minutes.
London Luton Airport is ranked as the best performing company by GRESB, an internationally recognised sustainability framework that benchmarks environmental, social and governance (ESG) management and performance. LLA is ranked first among all participating assets, achieving a maximum score of 100 and a 5-star rating.
To learn about the progress London Luton Airport is making across its sustainability programme please click here
Further information on London Luton Airport can be found here: https://www.london-luton.co.uk/
London Luton Airport Press Office
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Source: London Luton Airport