KLM Celebrates Fourth Consecutive APEX World Class Award, Highlighting Commitment to Customer Experience and Sustainability
(IN SHORT) KLM has been awarded the APEX World Class Award for the fourth consecutive year, recognizing its outstanding achievements in customer experience, sustainability, and safety. This prestigious honor, presented by the Airline Passenger Experience Association (APEX), is based on global audits and consumer feedback. Ben Smith, CEO of Air France-KLM, accepted the award in Los Angeles from APEX CEO Joe Leader. KLM’s commitment to excellence is reflected in its investments in fleet renewal, including the introduction of Airbus A321neo aircraft, and enhancements to its long-haul customer experience with new Premium Comfort and Business Class products. The airline’s focus on sustainable practices and refined service showcases its dedication to providing exceptional travel experiences.
(PRESS RELEASE) Amstelveen, Netherlands, 2024-Oct-31 — /Travel PR News/ — KLM has been honored with the APEX World Class Award for the fourth year in a row, a prestigious accolade recognizing the airline’s exceptional performance in customer experience, sustainability, and safety. This esteemed award is presented annually by the Airline Passenger Experience Association (APEX), which evaluates passenger experiences through global audits and consumer feedback. The award was accepted by Ben Smith, CEO of Air France-KLM, during a ceremony held in Los Angeles, where he received it from Joe Leader, CEO of APEX Group.
The World Class Award signifies KLM’s commitment to excellence in service and the overall passenger experience, including safety and sustainability. The airline aims to excel in all facets of the travel experience—whether at the airport, in its lounges, or on board its flights.
“We are immensely proud to have been awarded the APEX World Class Award for the fourth consecutive year,” said Barry ter Voert, CXO & EVP Business Development. “Our goal is to transport our passengers comfortably and safely while focusing on reducing our environmental impact through cleaner, quieter, and more fuel-efficient flights. This year, we have made substantial investments in fleet renewal, with the first Airbus A321neo aircraft entering service in August 2024. Additionally, we have enhanced the customer experience on our long-haul flights with the rollout of our Premium Comfort and new Business Class products. This award is a testament to the dedication of our KLM team, who strive every day to create unforgettable experiences for our customers.”
KLM’s achievement in securing the APEX World Class designation underscores its status as a leader in European aviation. The airline’s dedication to blending Dutch artistry with refined dining and exceptional cabin comfort highlights its commitment to enhancing the passenger journey. Furthermore, KLM’s pioneering efforts in sustainability—ranging from innovative fuel alternatives to environmentally friendly cabin designs—demonstrate its forward-thinking approach that resonates on a global scale.
Dr. Joe Leader, CEO of APEX Group, stated, “KLM truly embodies the elevated standards of the APEX World Class, setting a benchmark for excellence in the airline industry.”
Media Contact:
Email: mediarelations@klm.
Source: KLM
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