Atlanta, 2013-03-21 — /travelprnews.com/ — Travelport, a leading provider of critical transaction processing solutions and data to companies operating in the global travel industry, today announces the availability of Travelport Smartpoint App, a powerful software upgrade for the Worldspan Go! Desktop. Smartpoint App reduces training needs and improves agents’ productivity and customer service. The application infuses the cryptic environment with a mix of native and point-and-click navigation, plus graphical user interfaces to speed up the reservation process, reduce call handling time and improve the agent user experience.
By combining efficiency of command entries with clarity of graphical overviews and click-through links searching and booker is easier and fast. Built in time saving features automate day-to-day processes helping agents to work smarter not harder.
Smartpoint App brings a fresh new look and feel for the Worldspan Go! Desktop building on how agents work today; time-saving features include;
- Interactive Calendar: Agents can search and shop flights, hotels and car rentals directly from the calendar –simply select dates and click to shop.
- Queues: They’re easy and interactive. With queue count options, there’s no need to check frequently used queues. Agents are alerted when queues are updated.
- Smart Panel: An intuitive point-and-click approach to booking hotels and car rentals slashes time associated with complex system entries. Flight details are pre-populated
to preserve time and accuracy, and graphical maps and images are designed to help identify the best hotel and car rental options. - Multiple Tabs: Several searches can be conducted at the same time, while retaining all information. Agents are able to manage multiple tasks and serve customers with
greater efficiency.
To unlock the key to a smarter way of working, contact your Travelport representative or visit: www.travelportsmartpointapp.com
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About Travelport (www.travelport.com)
Travelport is a leading provider of critical transaction processing solutions and data to companies operating in the global travel industry.
With a presence in over 170 countries, approximately 3,500 employees and 2012 net revenue of more than $2.0 billion, Travelport is comprised of the global distribution systems (GDS) business, which includes the Galileo and Worldspan brands, its Airline IT Solutions business and a majority joint venture ownership in eNett.
Headquartered in Atlanta, Georgia, Travelport is a privately owned company.
Follow Travelport on Twitter at http://twitter.com/Travelport
For media inquiries, please contact:
Jill Brenner, Corporate Communications Senior Director, Americas
Tel: 1 973 753 3110
Email: jill.brenner@travelport.com
Kate Aldridge, Corporate Communications Senior Director, EMEA and APAC
Tel: +44 (0) 1753 288720
Email: kate.aldridge@travelport.com