Heathrow Introduces Pre-Bookable Security Slots for Passenger Convenience

Heathrow Introduces Pre-Bookable Security Slots for Passenger Convenience

  • Heathrow launching 6-month trial for passengers to pre-book a slot at security giving them extra peace of mind when travelling
  • The trial will initially open to passengers in Terminal 3 travelling with American Airlines, Delta Air Lines, Emirates and Virgin Atlantic – with more airlines added during the trial
  • Findings from the trial will inform any future roll-out of the service across the airport

London, UK, 2023-Oct-04 — /Travel PR News/ — Heathrow has (3rd Oct) launched a trial allowing passengers to pre-book security slots ahead of their journeys, one of the first airports in the UK to offer this system.

Heathrow Timeslot is a free service which will give passengers a designated time and entry point to the security search area, ensuring peace of mind when travelling, as well as helping reduce queue times for all passengers by allowing colleagues to plan resources more effectively.

The trial will be live in Terminal 3 for up to six months and initially be open to passengers travelling with four airlines, American Airlines, Delta, Emirates and Virgin Atlantic. Further airlines may be added during the trial. The outcomes of the trial will inform any future extension or roll-out to other terminals.

This is the latest move from the airport to enhance passenger experience. Heathrow’s passengers have consistently passed through security in less than 5 minutes over the summer and passenger satisfaction was higher than pre-pandemic levels, reflecting the investment the airport, airlines and their ground handlers have made in recruiting and training over 25,000 new colleagues in the last two years.

Mark Powell, Operational Planning Director at Heathrow said:

“Everyone is familiar with airport security, but at Heathrow we’re constantly thinking of innovative ways to boost the safety and streamline the experience for our passengers. This new trial will give passengers that extra added bit of certainty and reassurance ahead of their journey and we think it will be particularly popular for those with families or nervous travellers who may want a bit more confidence in their journeys. We look forward to seeing the data come in to give us some learnings on how we can roll this out more widely across Heathrow.”

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Source: Heathrow Airport